Question 1

________ communication is organisational communication that is NOT defined by the organisation's structural hierarchy.

Accepted Answer

A) Theoretical 
B) Perceptive 
C) Informal 
D) Hypothetical 
E) Formal 
A) Theoretical 
B) Perceptive 
C) Informal 
D) Hypothetical 
E) Formal

Question 2

In a short essay, discuss the difference between formal and informal communication.Include a specific example of each to support your answer.

Accepted Answer

a. Formal communication - refers to comm

Question 3

Managers at Citibank's offices throughout Malaysia used informal 'pulse lunches' to address pressing problems with declining customer loyalty and staff morale and increased employee turnover.

Accepted Answer

A) True 
 B)False

Question 4

According to the textbook, the average listener can comprehend more than 1200 words per minute.

Accepted Answer

A) True 
 B)False

Question 5

The specific reason that effective communication for managers is highly important is that ________.

Accepted Answer

A) everything a manager does involves communication 
B) every organisation uses communication 
C) all verbal communications require face-to-face interaction 
D) every communication a manager writes goes within the organisation 
E) each communication that a manager sends is supposed to be effective 
A) everything a manager does involves communication 
B) every organisation uses communication 
C) all verbal communications require face-to-face interaction 
D) every communication a manager writes goes within the organisation 
E) each communication that a manager sends is supposed to be effective

Question 6

Information overload occurs when the information a person has to work with exceeds his or her processing capacity.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are behaviours demonstrated by active listeners EXCEPT ________.

Accepted Answer

A) make eye contact 
B) do not ask questions 
C) avoid interrupting the speaker 
D) paraphrase 
E) both A and D 
A) make eye contact 
B) do not ask questions 
C) avoid interrupting the speaker 
D) paraphrase 
E) both A and D

Question 8

Upward communication is used to inform, direct, coordinate and evaluate employees.

Accepted Answer

A) True 
 B)False

Question 9

When people feel that they're being threatened, they tend to ________.

Accepted Answer

A) react in ways that give them control of the situation 
B) make communications impossible by using violence 
C) quit their jobs 
D) react in ways that reduce their ability to achieve mutual understanding 
E) concentrate very carefully on what is being said 
A) react in ways that give them control of the situation 
B) make communications impossible by using violence 
C) quit their jobs 
D) react in ways that reduce their ability to achieve mutual understanding 
E) concentrate very carefully on what is being said

Question 10

In a short essay, list and discuss three common communication networks.Next, identify the network most appropriate when situations call for speed, accuracy, emergence of a leader and member satisfaction.

Accepted Answer

a. The three common communication networ

Question 11

The ________ represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.

Accepted Answer

A) all-channel network 
B) horizontal network 
C) chain network 
D) hub network 
E) wheel network 
A) all-channel network 
B) horizontal network 
C) chain network 
D) hub network 
E) wheel network

Question 12

Listening for full meaning without making premature judgments or interpretations is called ________.

Accepted Answer

A) active listening 
B) emotive listening 
C) prevalent listening 
D) passive listening 
E) temporary listening 
A) active listening 
B) emotive listening 
C) prevalent listening 
D) passive listening 
E) temporary listening

Question 13

In the ________, communication flows freely among all members of a work team.

Accepted Answer

A) wheel network 
B) all-channel network 
C) circle-radius network 
D) chain network 
E) horizontal network 
A) wheel network 
B) all-channel network 
C) circle-radius network 
D) chain network 
E) horizontal network

Question 14

The Importance of Communication
Employee morale has declined over the past few months among employees at Manufacturing Resources International, a multimillion-dollar company that focuses on the export of laser technology to various countries.Company management feels that employees and managers alike need a refresher course on proper communication.John has been hired as a consultant to analyse the situation and make recommendations to the company's senior management.
-Refer to The Importance of Communication (Scenario).After reading the report, Karen, one of the company's senior managers, asked John to elaborate on the various directions in which organisational communication can flow.John replied that organisational communication could flow in all of the following directions EXCEPT ________.

Accepted Answer

A) upward 
B) diagonally 
C) laterally 
D) downward 
E) virtually 
A) upward 
B) diagonally 
C) laterally 
D) downward 
E) virtually

Question 15

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

Accepted Answer

A) encoding ease 
B) breadth potential 
C) complexity capacity 
D) confidentiality 
E) decoding ease 
A) encoding ease 
B) breadth potential 
C) complexity capacity 
D) confidentiality 
E) decoding ease

Question 16

Which of the following communication patterns is prevalent in Japan?

Accepted Answer

A) future 
B) secretly 
C) individual 
D) vaguely 
E) collective 
A) future 
B) secretly 
C) individual 
D) vaguely 
E) collective

Question 17

IT has significantly improved the manager's ability to monitor individual or team performance.

Accepted Answer

A) True 
 B)False

Question 18

________ is the deliberate manipulation of information to make it appear more favourable to the receiver.

Accepted Answer

A) Acculturation 
B) Defensiveness 
C) Filtering 
D) Selective perception 
E) Feedback 
A) Acculturation 
B) Defensiveness 
C) Filtering 
D) Selective perception 
E) Feedback

Question 19

Which of the following communication channels is best if having a strong and identifiable leader is important?

Accepted Answer

A) chain network 
B) wheel network 
C) horizontal network 
D) all-channel network 
E) round network 
A) chain network 
B) wheel network 
C) horizontal network 
D) all-channel network 
E) round network

Question 20

According to the textbook, verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning.

Accepted Answer

A) True 
 B)False

________ communication is organisational communication that is NOT defined by the organisation's structural hierarchy.

In a short essay, discuss the difference between formal and informal communication.Include a specific example of each to support your answer.

Managers at Citibank's offices throughout Malaysia used informal 'pulse lunches' to address pressing problems with declining customer loyalty and staff morale and increased employee turnover.

According to the textbook, the average listener can comprehend more than 1200 words per minute.

The specific reason that effective communication for managers is highly important is that ________.

Information overload occurs when the information a person has to work with exceeds his or her processing capacity.

All of the following are behaviours demonstrated by active listeners EXCEPT ________.

Upward communication is used to inform, direct, coordinate and evaluate employees.

When people feel that they're being threatened, they tend to ________.

In a short essay, list and discuss three common communication networks.Next, identify the network most appropriate when situations call for speed, accuracy, emergence of a leader and member satisfaction.

The ________ represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.

Listening for full meaning without making premature judgments or interpretations is called ________.

In the ________, communication flows freely among all members of a work team.

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

Which of the following communication patterns is prevalent in Japan?

IT has significantly improved the manager's ability to monitor individual or team performance.

________ is the deliberate manipulation of information to make it appear more favourable to the receiver.

Which of the following communication channels is best if having a strong and identifiable leader is important?

According to the textbook, verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

________ communication is organisational communication that is NOT defined by the organisation's structural hierarchy.

In a short essay, discuss the difference between formal and informal communication.Include a specific example of each to support your answer.

Managers at Citibank's offices throughout Malaysia used informal 'pulse lunches' to address pressing problems with declining customer loyalty and staff morale and increased employee turnover.

According to the textbook, the average listener can comprehend more than 1200 words per minute.

The specific reason that effective communication for managers is highly important is that ________.

Information overload occurs when the information a person has to work with exceeds his or her processing capacity.

All of the following are behaviours demonstrated by active listeners EXCEPT ________.

Upward communication is used to inform, direct, coordinate and evaluate employees.

When people feel that they're being threatened, they tend to ________.

In a short essay, list and discuss three common communication networks.Next, identify the network most appropriate when situations call for speed, accuracy, emergence of a leader and member satisfaction.

The ________ represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.

Listening for full meaning without making premature judgments or interpretations is called ________.

In the ________, communication flows freely among all members of a work team.

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

Which of the following communication patterns is prevalent in Japan?

IT has significantly improved the manager's ability to monitor individual or team performance.

________ is the deliberate manipulation of information to make it appear more favourable to the receiver.

Which of the following communication channels is best if having a strong and identifiable leader is important?

According to the textbook, verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters