Question 1

The integrated model for motivation (Exhibit 11-9, page 285)predicts strong motivation for an individual to perform when the reward is based on ________.

Accepted Answer

A) seniority or years of service in the organization 
B) personal favorites of top managers 
C) performance above all factors 
D) likability of the worker 
A) seniority or years of service in the organization 
B) personal favorites of top managers 
C) performance above all factors 
D) likability of the worker

Question 2

In goal-setting theory, which of the following is the best kind of feedback?

Accepted Answer

A) feedback from a superior 
B) feedback from a peer 
C) self-feedback 
D) group feedback 
A) feedback from a superior 
B) feedback from a peer 
C) self-feedback 
D) group feedback

Question 3

McClelland's most influential need is the ________.

Accepted Answer

A) need for achievement 
B) need for power 
C) need for recognition 
D) need for affiliation 
A) need for achievement 
B) need for power 
C) need for recognition 
D) need for affiliation

Question 4

Which of the following describes the effect of flexible work arrangements on employees?

Accepted Answer

A) increased job satisfaction 
B) a drastic decrease in job satisfaction 
C) a small decrease in job satisfaction 
D) a sharp increase in job satisfaction 
A) increased job satisfaction 
B) a drastic decrease in job satisfaction 
C) a small decrease in job satisfaction 
D) a sharp increase in job satisfaction

Question 5

Individuals in formerly communist countries tend to differ from U.S.workers with respect to equity theory in that they expect ________.

Accepted Answer

A) inputs to be greater than outcomes 
B) outcomes to be greater than inputs 
C) inputs and outcomes to be equal 
D) nothing from the state 
A) inputs to be greater than outcomes 
B) outcomes to be greater than inputs 
C) inputs and outcomes to be equal 
D) nothing from the state

Question 6

Acme Corporation (Scenario)
Acme Corporation's management feels that employees could be more motivated by their jobs. The jobs were enriched earlier and some improvements were seen in motivation.
-Most jobs at Acme were redesigned to allow the employees to complete a whole and identifiable piece of work.This fits ________, a core dimension of the job characteristics model.

Accepted Answer

A) skill variety 
B) task identity 
C) task significance 
D) autonomy 
A) skill variety 
B) task identity 
C) task significance 
D) autonomy

Question 7

A referent in equity theory refers to which of the following?

Accepted Answer

A) a theoretical worker 
B) other people and systems only 
C) oneself only 
D) other people, systems, or oneself 
A) a theoretical worker 
B) other people and systems only 
C) oneself only 
D) other people, systems, or oneself

Question 8

The three key elements in the definition of motivation are energy, direction, and achievement.

Accepted Answer

A) True 
 B)False

Question 9

According to Herzberg, which of the following is considered a motivator?

Accepted Answer

A) pay 
B) working conditions 
C) hygiene factors 
D) responsibility 
A) pay 
B) working conditions 
C) hygiene factors 
D) responsibility

Question 10

The direction of an individual's motivation can be channeled to benefit ________.

Accepted Answer

A) only an organization 
B) both individuals and/or organizations 
C) only an individual 
D) an individual's family only 
A) only an organization 
B) both individuals and/or organizations 
C) only an individual 
D) an individual's family only

Question 11

Application of Early Theories of Motivation (Scenario)
Three managers work at the Pabco Company. Aaron really "cracks the whip" on his employees and firmly believes in strict controls and punishment for those employees who do not perform to company expectations.
Zach has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction.
Susan has been trying to improve working conditions and manager-employee relations to increase the level of productivity in her department.
-Zach was using which type of Herzberg factors to increase productivity levels?

Accepted Answer

A) motivators 
B) hygiene 
C) social 
D) esteem 
A) motivators 
B) hygiene 
C) social 
D) esteem

Question 12

An advantage of telecommuting is that companies do not necessarily have to be located near their workforce.

Accepted Answer

A) True 
 B)False

Question 13

Workers with a Theory X point of view would be most likely to respond to ________.

Accepted Answer

A) kindness 
B) a hands-off approach 
C) fear of losing their job 
D) freedom to modify their job 
A) kindness 
B) a hands-off approach 
C) fear of losing their job 
D) freedom to modify their job

Question 14

Which of the following is a lower-order need in Maslow's hierarchy?

Accepted Answer

A) love 
B) self-worth 
C) independence 
D) personal safety 
A) love 
B) self-worth 
C) independence 
D) personal safety

Question 15

The first variable in expectancy theory involves how much effort a person must exert to ________.

Accepted Answer

A) receive a given reward 
B) attain a certain level of performance 
C) finish the job in the shortest period of time 
D) finish the job with the lowest possible standards 
A) receive a given reward 
B) attain a certain level of performance 
C) finish the job in the shortest period of time 
D) finish the job with the lowest possible standards

Question 16

________ assumes that employees have little ambition, dislike work, and avoid responsibility.

Accepted Answer

A) Theory Y 
B) Theory X 
C) Self-actualization Need Theory 
D) Belongingness Need Theory 
A) Theory Y 
B) Theory X 
C) Self-actualization Need Theory 
D) Belongingness Need Theory

Question 17

Which is the best summary of goal-setting theory?

Accepted Answer

A) Goals make no difference in performance. 
B) Specific goals increase performance. 
C) Always make your goals a bit higher than you can reach. 
D) Easy goals make for happier employees. 
A) Goals make no difference in performance. 
B) Specific goals increase performance. 
C) Always make your goals a bit higher than you can reach. 
D) Easy goals make for happier employees.

Question 18

In equity theory, an underrewarded individual ________ the work he or she does.

Accepted Answer

A) is paid too much for 
B) is paid too little for 
C) is paid fairly for 
D) does not complain about 
A) is paid too much for 
B) is paid too little for 
C) is paid fairly for 
D) does not complain about

Question 19

Vroom's expectancy theory sees a link between effort and performance, performance and reward, and rewards and individual goals as the keys to motivation.

Accepted Answer

A) True 
 B)False

Question 20

Acme Corporation (Scenario)
Acme Corporation's management feels that employees could be more motivated by their jobs. The jobs were enriched earlier and some improvements were seen in motivation.
-To increase the motivation through enrichment, Acme decides to increase the meaningfulness of the work.This might be done by ________.

Accepted Answer

A) increasing skill variety 
B) increasing autonomy of workers 
C) giving workers more feedback 
D) giving workers less feedback 
A) increasing skill variety 
B) increasing autonomy of workers 
C) giving workers more feedback 
D) giving workers less feedback

The integrated model for motivation (Exhibit 11-9, page 285)predicts strong motivation for an individual to perform when the reward is based on ________.

In goal-setting theory, which of the following is the best kind of feedback?

McClelland's most influential need is the ________.

Which of the following describes the effect of flexible work arrangements on employees?

Individuals in formerly communist countries tend to differ from U.S.workers with respect to equity theory in that they expect ________.

A referent in equity theory refers to which of the following?

The three key elements in the definition of motivation are energy, direction, and achievement.

According to Herzberg, which of the following is considered a motivator?

The direction of an individual's motivation can be channeled to benefit ________.

An advantage of telecommuting is that companies do not necessarily have to be located near their workforce.

Workers with a Theory X point of view would be most likely to respond to ________.

Which of the following is a lower-order need in Maslow's hierarchy?

The first variable in expectancy theory involves how much effort a person must exert to ________.

________ assumes that employees have little ambition, dislike work, and avoid responsibility.

Which is the best summary of goal-setting theory?

In equity theory, an underrewarded individual ________ the work he or she does.

Vroom's expectancy theory sees a link between effort and performance, performance and reward, and rewards and individual goals as the keys to motivation.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 11: Motivating and Rewarding Employees

The integrated model for motivation (Exhibit 11-9, page 285)predicts strong motivation for an individual to perform when the reward is based on ________.

In goal-setting theory, which of the following is the best kind of feedback?

McClelland's most influential need is the ________.

Which of the following describes the effect of flexible work arrangements on employees?

Individuals in formerly communist countries tend to differ from U.S.workers with respect to equity theory in that they expect ________.

A referent in equity theory refers to which of the following?

The three key elements in the definition of motivation are energy, direction, and achievement.

According to Herzberg, which of the following is considered a motivator?

The direction of an individual's motivation can be channeled to benefit ________.

An advantage of telecommuting is that companies do not necessarily have to be located near their workforce.

Workers with a Theory X point of view would be most likely to respond to ________.

Which of the following is a lower-order need in Maslow's hierarchy?

The first variable in expectancy theory involves how much effort a person must exert to ________.

________ assumes that employees have little ambition, dislike work, and avoid responsibility.

Which is the best summary of goal-setting theory?

In equity theory, an underrewarded individual ________ the work he or she does.

Vroom's expectancy theory sees a link between effort and performance, performance and reward, and rewards and individual goals as the keys to motivation.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters