Question 1

Which of the following is the most accurate statement regarding managers in today's world?

Accepted Answer

A) There is greater variety of managers with respect to age, ethnicity, and gender than ever before. 
B) Managers are found almost exclusively in large corporations that have more than 500 employees. 
C) Managers are found almost exclusively in for-profit organizations. 
D) More than half of today's managers are women. 
A) There is greater variety of managers with respect to age, ethnicity, and gender than ever before. 
B) Managers are found almost exclusively in large corporations that have more than 500 employees. 
C) Managers are found almost exclusively in for-profit organizations. 
D) More than half of today's managers are women.

Question 2

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

Accepted Answer

A) The company has high prices. 
B) The company is wasting resources on telephone operators. 
C) The company is responsive to the customer's needs. 
D) The company has low prices. 
A) The company has high prices. 
B) The company is wasting resources on telephone operators. 
C) The company is responsive to the customer's needs. 
D) The company has low prices.

Question 3

Disturbance handler is one of Mintzberg's interpersonal roles.

Accepted Answer

A) True 
 B)False

Question 4

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

Accepted Answer

A) leader 
B) monitor 
C) disseminator 
D) liaison 
A) leader 
B) monitor 
C) disseminator 
D) liaison

Question 5

Which of the following did a poll find to be the most important variable in employee productivity?

Accepted Answer

A) pay level 
B) quality of the employee-supervisor relationship 
C) quality of the workplace environment 
D) the benefits that employees enjoyed 
A) pay level 
B) quality of the employee-supervisor relationship 
C) quality of the workplace environment 
D) the benefits that employees enjoyed

Question 6

Good management strives for ________.

Accepted Answer

A) low efficiency and high effectiveness 
B) high efficiency and low effectiveness 
C) high efficiency and high effectiveness 
D) moderate efficiency and moderate effectiveness 
A) low efficiency and high effectiveness 
B) high efficiency and low effectiveness 
C) high efficiency and high effectiveness 
D) moderate efficiency and moderate effectiveness

Question 7

The work of a manager ________.

Accepted Answer

A) is strictly limited to overseeing and monitoring the work of others 
B) may involve performing tasks that are not related to overseeing others 
C) involves only high-level tasks that require a sophisticated skill set 
D) does not involve interaction with nonmanagerial employees 
A) is strictly limited to overseeing and monitoring the work of others 
B) may involve performing tasks that are not related to overseeing others 
C) involves only high-level tasks that require a sophisticated skill set 
D) does not involve interaction with nonmanagerial employees

Question 8

One of the common characteristics of all organizations is ________ that define(s)rules, regulations, and values of the organization.

Accepted Answer

A) a set of written bylaws 
B) an explicit goal 
C) a systematic structure 
D) a stated purpose 
A) a set of written bylaws 
B) an explicit goal 
C) a systematic structure 
D) a stated purpose

Question 9

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

Accepted Answer

A) Workers "took it easy" on the job. 
B) Workers employed different techniques for the same job. 
C) Workers would only attempt to perform a job if they were shown to have aptitude for it. 
D) Worker output was only about one-third of what was possible. 
A) Workers "took it easy" on the job. 
B) Workers employed different techniques for the same job. 
C) Workers would only attempt to perform a job if they were shown to have aptitude for it. 
D) Worker output was only about one-third of what was possible.

Question 10

Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.

Accepted Answer

A) True 
 B)False

Question 11

The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-Michelle's evaluation of new technologies that can be used in the production processes of her plant is an example of which type of management skill?

Accepted Answer

A) conceptual 
B) communication 
C) political 
D) interpersonal 
A) conceptual 
B) communication 
C) political 
D) interpersonal

Question 12

All managers devote at least some of their time to planning.

Accepted Answer

A) True 
 B)False

Question 13

How many management functions were originally proposed by Henri Fayol?

Accepted Answer

A) three: plan, organize, lead 
B) four: plan organize, lead, control 
C) five: plan, organize, command, coordinate, control 
D) ten: 3 interpersonal, 3 informational, 4 decisional 
A) three: plan, organize, lead 
B) four: plan organize, lead, control 
C) five: plan, organize, command, coordinate, control 
D) ten: 3 interpersonal, 3 informational, 4 decisional

Question 14

The primary job of a manager is to ________.

Accepted Answer

A) make decisions that help an organization grow 
B) tackle tasks that are too difficult for nonmanagerial employees 
C) coordinate between organization leaders and ordinary employees 
D) direct and oversee the work of others 
A) make decisions that help an organization grow 
B) tackle tasks that are too difficult for nonmanagerial employees 
C) coordinate between organization leaders and ordinary employees 
D) direct and oversee the work of others

Question 15

Which of the following is a factor in today's tough economic climate that managers do NOT need to deal with?

Accepted Answer

A) changing technology 
B) economic uncertainty 
C) employees who are not eager to work 
D) distrust between managers and employees 
A) changing technology 
B) economic uncertainty 
C) employees who are not eager to work 
D) distrust between managers and employees

Question 16

Good political skills would be most important to a manager who ________.

Accepted Answer

A) seeks job security 
B) seeks fair compensation for his or her level 
C) wants to rise through organizational ranks 
D) wants to lighten his or her workload 
A) seeks job security 
B) seeks fair compensation for his or her level 
C) wants to rise through organizational ranks 
D) wants to lighten his or her workload

Question 17

Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected.
-When Joe checks the amount of output units that the team has completed and the number of units that have been rejected, he is performing which management process?

Accepted Answer

A) controlling 
B) leading 
C) planning 
D) organizing 
A) controlling 
B) leading 
C) planning 
D) organizing

Question 18

The study of economics is useful only to top managers.

Accepted Answer

A) True 
 B)False

Question 19

Which natural motivation can managers at Symantec tap into?

Accepted Answer

A) Virus hunting work is not difficult if done correctly. 
B) The work that their employees do genuinely helps the world. 
C) Virus hunting work is physically demanding but keeps employees in top physical condition. 
D) The work that their employees do is quite entertaining. 
A) Virus hunting work is not difficult if done correctly. 
B) The work that their employees do genuinely helps the world. 
C) Virus hunting work is physically demanding but keeps employees in top physical condition. 
D) The work that their employees do is quite entertaining.

Question 20

If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

Accepted Answer

A) efficient, but not effective 
B) a leader, but not a top manager 
C) project oriented, but not effective 
D) effective, but not efficient 
A) efficient, but not effective 
B) a leader, but not a top manager 
C) project oriented, but not effective 
D) effective, but not efficient

Which of the following is the most accurate statement regarding managers in today's world?

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

Disturbance handler is one of Mintzberg's interpersonal roles.

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

Which of the following did a poll find to be the most important variable in employee productivity?

Good management strives for ________.

The work of a manager ________.

One of the common characteristics of all organizations is ________ that define(s)rules, regulations, and values of the organization.

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.

All managers devote at least some of their time to planning.

How many management functions were originally proposed by Henri Fayol?

The primary job of a manager is to ________.

Which of the following is a factor in today's tough economic climate that managers do NOT need to deal with?

Good political skills would be most important to a manager who ________.

The study of economics is useful only to top managers.

Which natural motivation can managers at Symantec tap into?

If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 1: Managers and Management

Which of the following is the most accurate statement regarding managers in today's world?

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

Disturbance handler is one of Mintzberg's interpersonal roles.

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

Which of the following did a poll find to be the most important variable in employee productivity?

Good management strives for ________.

The work of a manager ________.

One of the common characteristics of all organizations is ________ that define(s)rules, regulations, and values of the organization.

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.

All managers devote at least some of their time to planning.

How many management functions were originally proposed by Henri Fayol?

The primary job of a manager is to ________.

Which of the following is a factor in today's tough economic climate that managers do NOT need to deal with?

Good political skills would be most important to a manager who ________.

The study of economics is useful only to top managers.

Which natural motivation can managers at Symantec tap into?

If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters