Question 1

The emphasis that managers give to various activities is generally based on their ________.

Accepted Answer

A) organizational level 
B) tenure with the organization 
C) experience in their field 
D) skill specialty 
A) organizational level 
B) tenure with the organization 
C) experience in their field 
D) skill specialty

Question 2

How do customers play a role in changing the job of the modern manager?

Accepted Answer

A) Managers are learning to think of customers as adversaries in a battle of survival. 
B) Managers are inviting customers to take control of the planning and design of new products. 
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal. 
D) Managers are increasingly including customer satisfaction as a major goal. 
A) Managers are learning to think of customers as adversaries in a battle of survival. 
B) Managers are inviting customers to take control of the planning and design of new products. 
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal. 
D) Managers are increasingly including customer satisfaction as a major goal.

Question 3

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?

Accepted Answer

A) team leaders 
B) middle managers 
C) first-line managers 
D) top managers 
A) team leaders 
B) middle managers 
C) first-line managers 
D) top managers

Question 4

Mintzberg developed his ten managerial roles by ________.

Accepted Answer

A) sending out questionnaires to thousands of managers 
B) observing hundreds of managers over several years 
C) closely monitoring the work activities of five chief executives 
D) using common sense to analyze the situation 
A) sending out questionnaires to thousands of managers 
B) observing hundreds of managers over several years 
C) closely monitoring the work activities of five chief executives 
D) using common sense to analyze the situation

Question 5

In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle, and top managers.

Accepted Answer

First-line managers are the lowest level

Question 6

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Accepted Answer

A) Henri Fayol 
B) Robert L. Katz 
C) Henry Mintzberg 
D) Henry Ford 
A) Henri Fayol 
B) Robert L. Katz 
C) Henry Mintzberg 
D) Henry Ford

Question 7

Supervisors and team leaders may both be considered first-line managers.

Accepted Answer

A) True 
 B)False

Question 8

Providing motivation is part of the controlling function of management.

Accepted Answer

A) True 
 B)False

Question 9

In a short essay, list and discuss the interpersonal managerial roles developed by Mintzberg.Include specific examples of each role.

Accepted Answer

Interpersonal Roles
The interpersonal ro

Question 10

Best Buy has found that focusing on ________ greatly improves both productivity and employee satisfaction.

Accepted Answer

A) tasks or results 
B) improved efficiency of managers 
C) discipline 
D) friendliness 
A) tasks or results 
B) improved efficiency of managers 
C) discipline 
D) friendliness

Question 11

In a small organization, which of the following is NOT likely to be true?

Accepted Answer

A) Planning is not likely to be an orchestrated ritual. 
B) Relationships are more likely to be informal. 
C) Workers are likely to be observed by computerized monitoring systems. 
D) The design of the organization is likely to be less structured and complex. 
A) Planning is not likely to be an orchestrated ritual. 
B) Relationships are more likely to be informal. 
C) Workers are likely to be observed by computerized monitoring systems. 
D) The design of the organization is likely to be less structured and complex.

Question 12

Which of the following might be an example of increased efficiency in manufacturing?

Accepted Answer

A) cutting the amount of labor required to make the product 
B) cutting the price of the product 
C) increasing sales of the product 
D) increasing advertising for the product 
A) cutting the amount of labor required to make the product 
B) cutting the price of the product 
C) increasing sales of the product 
D) increasing advertising for the product

Question 13

Which of the following proved to be a surprising result of Mintzberg's data?

Accepted Answer

A) Executives were not efficient. 
B) Managers were deliberate, reflective thinkers who methodically mapped out strategies. 
C) Managers could spend hours on a single activity during a typical day. 
D) Managers spent only a short period of time on each activity. 
A) Executives were not efficient. 
B) Managers were deliberate, reflective thinkers who methodically mapped out strategies. 
C) Managers could spend hours on a single activity during a typical day. 
D) Managers spent only a short period of time on each activity.

Question 14

An organization is ________.

Accepted Answer

A) the physical location where people work 
B) any collection of people who perform similar tasks 
C) a deliberate arrangement of people to accomplish some specific purpose 
D) a group of individuals focused on profit-making for their shareholders 
A) the physical location where people work 
B) any collection of people who perform similar tasks 
C) a deliberate arrangement of people to accomplish some specific purpose 
D) a group of individuals focused on profit-making for their shareholders

Question 15

The controlling management function is largely a matter of ________.

Accepted Answer

A) resolving conflicts 
B) determining what needs to be done 
C) monitoring to see that tasks are accomplished 
D) enforcing rules for employees 
A) resolving conflicts 
B) determining what needs to be done 
C) monitoring to see that tasks are accomplished 
D) enforcing rules for employees

Question 16

In a short essay, describe the four main types of managerial skills identified by Robert Katz.

Accepted Answer

Research by Robert L.Katz concluded that

Question 17

The political skills of a manager primarily consist of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

Accepted Answer

A) True 
 B)False

Question 18

The managerial role that changes the least between middle and top managers is ________.

Accepted Answer

A) planning 
B) organizing 
C) controlling 
D) leading 
A) planning 
B) organizing 
C) controlling 
D) leading

Question 19

Which of the following is a key difference between managerial and nonmanagerial employees?

Accepted Answer

A) Managerial employees receive higher pay compensation. 
B) Nonmanagerial employees have less formal education. 
C) Nonmanagerial employees do not oversee the work of others. 
D) Managerial employees work longer hours. 
A) Managerial employees receive higher pay compensation. 
B) Nonmanagerial employees have less formal education. 
C) Nonmanagerial employees do not oversee the work of others. 
D) Managerial employees work longer hours.

Question 20

Another term for efficiency is ________.

Accepted Answer

A) doing the right things 
B) doing things right 
C) making sure things get done 
D) doing things at the right time 
A) doing the right things 
B) doing things right 
C) making sure things get done 
D) doing things at the right time

The emphasis that managers give to various activities is generally based on their ________.

How do customers play a role in changing the job of the modern manager?

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?

Mintzberg developed his ten managerial roles by ________.

In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle, and top managers.

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Supervisors and team leaders may both be considered first-line managers.

Providing motivation is part of the controlling function of management.

In a short essay, list and discuss the interpersonal managerial roles developed by Mintzberg.Include specific examples of each role.

Best Buy has found that focusing on ________ greatly improves both productivity and employee satisfaction.

In a small organization, which of the following is NOT likely to be true?

Which of the following might be an example of increased efficiency in manufacturing?

Which of the following proved to be a surprising result of Mintzberg's data?

An organization is ________.

The controlling management function is largely a matter of ________.

In a short essay, describe the four main types of managerial skills identified by Robert Katz.

The political skills of a manager primarily consist of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

The managerial role that changes the least between middle and top managers is ________.

Which of the following is a key difference between managerial and nonmanagerial employees?

Another term for efficiency is ________.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 1: Managers and Management

The emphasis that managers give to various activities is generally based on their ________.

How do customers play a role in changing the job of the modern manager?

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?

Mintzberg developed his ten managerial roles by ________.

In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle, and top managers.

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Supervisors and team leaders may both be considered first-line managers.

Providing motivation is part of the controlling function of management.

In a short essay, list and discuss the interpersonal managerial roles developed by Mintzberg.Include specific examples of each role.

Best Buy has found that focusing on ________ greatly improves both productivity and employee satisfaction.

In a small organization, which of the following is NOT likely to be true?

Which of the following might be an example of increased efficiency in manufacturing?

Which of the following proved to be a surprising result of Mintzberg's data?

An organization is ________.

The controlling management function is largely a matter of ________.

In a short essay, describe the four main types of managerial skills identified by Robert Katz.

The political skills of a manager primarily consist of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

The managerial role that changes the least between middle and top managers is ________.

Which of the following is a key difference between managerial and nonmanagerial employees?

Another term for efficiency is ________.

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Operations Management

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters