Exam 1: Managers and Management

In a short essay, discuss the difference between efficiency and effectiveness.

In a short essay, briefly discuss the importance of studying management.

Effectiveness refers to the attainment of the organization's goals.

Under which category would you classify skill in motivating subordinates?

In a short essay, list and discuss the decisional managerial roles developed by Mintzberg.Include specific examples of each role.

Another term for effectiveness is ________.

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

A typical first-level manager spends more of his or her time leading than planning.

Who stands to benefit least from studying management?

Technical skills might include ________.

We all have a vested interest in understanding the way organizations are managed because ________.

Which set of skills would you expect the President of the United States to be least in need of?

Which of the following is NOT considered to be a part of the planning function of a manager?

Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

The General Manager (Scenario) Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. -When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing?

All levels of management between the supervisory level and the top level of the organization are termed ________.

In a short essay, explain why customer satisfaction is becoming increasingly important in today's business world.

Non-profit organizations are different from for-profit organizations primarily ________.

Application of Skills (Scenario) Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local club, meeting other stand-ups, doing a lot of listening and finding out how they learned their trade. It got to the point where several of the star acts were trying out their new material on Harris. If Harris laughed, the material must be good, they said. Finally Harris got to the point where he wanted to try out his own act. Bobby G, a successful comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his material Harris couldn't help but wonder about the odd, pained expression on Bobby's face. When it was over, Bobby told him, "Very funny, Harris. Keep working on it." It was at that point that Harris decided he would become an agent for other comedians. Somehow, he knew that that was what he was truly suited for. -Spending time with comedians learning about their trade is an example of which political skill?