Exam 1: Managers and Management

In order to be considered a manager, an individual must direct or oversee the work of others.

Part of what defines an organization is its purpose.

Which of the following is NOT a characteristic of a small business?

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.

A common thread that runs through changes that all managers face in today's world is the need to rely on ________ to identify ways to increase productivity.

The Busy Day (Scenario) Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! -When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating?

The Busy Day (Scenario) Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! -What role will Don be performing when he gives the plant tour to the newspaper reporter?

The four managerial functions first described by Fayol are considered "classical" because ________.

Why is a negotiator a decisional role according to Mintzberg?

Which of the following is the most difficult ethical challenge to managers in today's business climate?

A business can have 350 employees and still be considered a small business.

According to Katz, the four critical managerial skills can be classified as ________.

Joe, the Manager (Scenario) As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected. -When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going is tough," he is performing which management process?

The General Manager (Scenario) Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. -When Michelle spends time searching for new technologies for her plant, she is performing which management role?

The CEO of Cisco Systems likes to ________.

In a short essay, list and discuss the informational managerial roles developed by Mintzberg.Include specific examples of each role.

All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization.

Which of the following identifies a manager who does NOT typically supervise other managers?

Which of the following would networking be most likely to help a manager accomplish?

A manager in a large business generally will spend more of his or her time as a spokesperson and entrepreneur than his or her counterpart in a small business.