Question 1

Briefly define media richness,and provide at least one example each of a rich medium and a lean medium.

Accepted Answer

Media richness is determined by a medium

Question 2

Organizing messages effectively helps readers by

Accepted Answer

A)  helping them understand the message. 
B)  helping them accept the message. 
C)  saving them time. 
D)  leading them to form accurate conclusions about your topic. 
E)  all of the above. 
A)  helping them understand the message. 
B)  helping them accept the message. 
C)  saving them time. 
D)  leading them to form accurate conclusions about your topic. 
E)  all of the above.

Question 3

Your boss has asked you to "find out everything you can about our newest competitor." Since you don't really know what she's after,the best approach is simply to limit your research to what interests you.

Accepted Answer

A) True 
 B)False

Question 4

Messages can be unethical simply because certain details have not been included.

Accepted Answer

A) True 
 B)False

Question 5

List at least three strategies to help ensure the accuracy of information you include in business messages.

Accepted Answer

You can minimize mistakes by double-chec

Question 6

Good ________ helps readers understand and accept your message,and saves them time in the process.

Accepted Answer

organization
Explanation: Good

Question 7

Define the "journalistic approach" and explain how it can help you craft a more effective message.

Accepted Answer

The journalistic approach is a good way

Question 8

In high-context cultures,________ media are often more effective than ________ ones.

Accepted Answer

A)  leaner, richer 
B)  oral, written 
C)  foreign, domestic 
D)  written, oral 
E)  none of the above 
A)  leaner, richer 
B)  oral, written 
C)  foreign, domestic 
D)  written, oral 
E)  none of the above

Question 9

VoIP is a

Accepted Answer

A)  widely used format for sending documents electronically. 
B)  technology for making telephone calls via the Internet. 
C)  highly technical videoconferencing program. 
D)  type of voice-to-text translation software. 
E)  an outdated telephony system. 
A)  widely used format for sending documents electronically. 
B)  technology for making telephone calls via the Internet. 
C)  highly technical videoconferencing program. 
D)  type of voice-to-text translation software. 
E)  an outdated telephony system.

Question 10

Which of the following is an example of a message topic?

Accepted Answer

A)  "To get the board of directors to increase the research and development budget" 
B)  "Competitors spend more than our company does on research and development" 
C)  "Funding for research and development" 
D)  "The research and development budget is inadequate in our competitive marketplace" 
E)  Any of the above 
A)  "To get the board of directors to increase the research and development budget" 
B)  "Competitors spend more than our company does on research and development" 
C)  "Funding for research and development" 
D)  "The research and development budget is inadequate in our competitive marketplace" 
E)  Any of the above

Question 11

Inexperienced communicators tend to

Accepted Answer

A)  spend too long planning important messages. 
B)  overestimate the time it takes to complete business messages. 
C)  dive directly into writing the message without taking sufficient time to plan. 
D)  waste too much time revising and editing messages. 
E)  seek excessive input from colleagues when creating messages. 
A)  spend too long planning important messages. 
B)  overestimate the time it takes to complete business messages. 
C)  dive directly into writing the message without taking sufficient time to plan. 
D)  waste too much time revising and editing messages. 
E)  seek excessive input from colleagues when creating messages.

Question 12

How can the journalistic approach help you include all required information in your business messages?

Accepted Answer

The journalistic approach enables you to

Question 13

No one has time to plan messages anymore,so when you need to create one it is best to simply dive right in and begin writing.

Accepted Answer

A) True 
 B)False

Question 14

In today's high-tech business environment,the need for managers to engage in frequent "walk-arounds" (chatting with employees to get input and answer questions)

Accepted Answer

A)  has virtually disappeared thanks to email and social media. 
B)  is still there, but only for the smallest organizations. 
C)  still exists, according to many experts. 
D)  is minimal, since it suggests a lack of "tech savvy" on the manager's part. 
E)  is an important one, but only for nonprofit organizations. 
A)  has virtually disappeared thanks to email and social media. 
B)  is still there, but only for the smallest organizations. 
C)  still exists, according to many experts. 
D)  is minimal, since it suggests a lack of "tech savvy" on the manager's part. 
E)  is an important one, but only for nonprofit organizations.

Question 15

Briefly distinguish between the direct and indirect approaches to organizing business messages.

Accepted Answer

Messages organized with the direct appro

Question 16

When your message is complex and includes a large amount of information,

Accepted Answer

A)  a variety of techniques (such as brainstorming) can help determine your main idea. 
B)  it is best to allow the audience to figure out the main idea on their own. 
C)  effective communicators realize that trying to find a single main idea is a waste of time. 
D)  it is not necessary to determine a single main idea, as long as you are clear about your topic. 
E)  audiences will not expect you to have only one main idea. 
A)  a variety of techniques (such as brainstorming) can help determine your main idea. 
B)  it is best to allow the audience to figure out the main idea on their own. 
C)  effective communicators realize that trying to find a single main idea is a waste of time. 
D)  it is not necessary to determine a single main idea, as long as you are clear about your topic. 
E)  audiences will not expect you to have only one main idea.

Question 17

Choosing the right medium for your message

Accepted Answer

A)  is not important as long as the content of your message is accurate. 
B)  is important only when communicating with managers and supervisors. 
C)  is vital for external communication, but not important for internal communication. 
D)  is an important communication skill. 
E)  is easy these days, since electronic media are always the best option. 
A)  is not important as long as the content of your message is accurate. 
B)  is important only when communicating with managers and supervisors. 
C)  is vital for external communication, but not important for internal communication. 
D)  is an important communication skill. 
E)  is easy these days, since electronic media are always the best option.

Question 18

Infographics refers to messages that combine powerful visuals with supporting text.

Accepted Answer

A) True 
 B)False

Question 19

Media ________ is the ability of a medium to convey a message using more than one informational cue,facilitate feedback,and establish personal focus.

Accepted Answer

richness
Explanation: Media richness is

Question 20

The richest communication medium is

Accepted Answer

A)  a phone call. 
B)  IM. 
C)  an email. 
D)  a face-to-face conversation. 
E)  a letter. 
A)  a phone call. 
B)  IM. 
C)  an email. 
D)  a face-to-face conversation. 
E)  a letter.

Briefly define media richness,and provide at least one example each of a rich medium and a lean medium.

Organizing messages effectively helps readers by

Your boss has asked you to "find out everything you can about our newest competitor." Since you don't really know what she's after,the best approach is simply to limit your research to what interests you.

Messages can be unethical simply because certain details have not been included.

List at least three strategies to help ensure the accuracy of information you include in business messages.

Good ________ helps readers understand and accept your message,and saves them time in the process.

Define the "journalistic approach" and explain how it can help you craft a more effective message.

In high-context cultures, media are often more effective than ones.

VoIP is a

Which of the following is an example of a message topic?

Inexperienced communicators tend to

How can the journalistic approach help you include all required information in your business messages?

No one has time to plan messages anymore,so when you need to create one it is best to simply dive right in and begin writing.

In today's high-tech business environment,the need for managers to engage in frequent "walk-arounds" (chatting with employees to get input and answer questions)

Briefly distinguish between the direct and indirect approaches to organizing business messages.

When your message is complex and includes a large amount of information,

Choosing the right medium for your message

Infographics refers to messages that combine powerful visuals with supporting text.

Media ________ is the ability of a medium to convey a message using more than one informational cue,facilitate feedback,and establish personal focus.

The richest communication medium is

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 4: Planning Business Messages

Briefly define media richness,and provide at least one example each of a rich medium and a lean medium.

Organizing messages effectively helps readers by

Your boss has asked you to "find out everything you can about our newest competitor." Since you don't really know what she's after,the best approach is simply to limit your research to what interests you.

Messages can be unethical simply because certain details have not been included.

List at least three strategies to help ensure the accuracy of information you include in business messages.

Good ________ helps readers understand and accept your message,and saves them time in the process.

Define the "journalistic approach" and explain how it can help you craft a more effective message.

In high-context cultures,________ media are often more effective than ________ ones.

VoIP is a

Which of the following is an example of a message topic?

Inexperienced communicators tend to

How can the journalistic approach help you include all required information in your business messages?

No one has time to plan messages anymore,so when you need to create one it is best to simply dive right in and begin writing.

In today's high-tech business environment,the need for managers to engage in frequent "walk-arounds" (chatting with employees to get input and answer questions)

Briefly distinguish between the direct and indirect approaches to organizing business messages.

When your message is complex and includes a large amount of information,

Choosing the right medium for your message

Infographics refers to messages that combine powerful visuals with supporting text.

Media ________ is the ability of a medium to convey a message using more than one informational cue,facilitate feedback,and establish personal focus.

The richest communication medium is

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

In high-context cultures, media are often more effective than ones.