Question 1

Poorly organized messages are unlikely to be effective,regardless of their content.

Accepted Answer

A) True 
 B)False

Question 2

Forecasting your audience's probable reaction to your message is

Accepted Answer

A)  impossible-there's no way to know what it will be. 
B)  vital, because potential audience reaction affects message organization. 
C)  helpful only for internal communication. 
D)  helpful only for external communication. 
E)  a waste of time, since each member may have a different response. 
A)  impossible-there's no way to know what it will be. 
B)  vital, because potential audience reaction affects message organization. 
C)  helpful only for internal communication. 
D)  helpful only for external communication. 
E)  a waste of time, since each member may have a different response.

Question 3

Skilled communicators include only the information that their audience has specifically requested.

Accepted Answer

A) True 
 B)False

Question 4

In the planning stage of an important business report,you should never engage in free writing,since doing so will only confuse you.

Accepted Answer

A) True 
 B)False

Question 5

The best time to choose between the direct and indirect approach for organizing messages is before you've decided on the main idea.

Accepted Answer

A) True 
 B)False

Question 6

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

Accepted Answer

A) True 
 B)False

Question 7

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

Accepted Answer

If audience members do not share your ge

Question 8

Storytelling is

Accepted Answer

A)  inappropriate for professional communication. 
B)  acceptable in business, but only for messages organized in the direct approach. 
C)  an effective way to organize messages in a surprising number of business communication scenarios. 
D)  a technique for slipping negative information about a competitor into a business message. 
E)  none of the above. 
A)  inappropriate for professional communication. 
B)  acceptable in business, but only for messages organized in the direct approach. 
C)  an effective way to organize messages in a surprising number of business communication scenarios. 
D)  a technique for slipping negative information about a competitor into a business message. 
E)  none of the above.

Question 9

The three general purposes of business messages are to inform,to persuade,and to collaborate.

Accepted Answer

A) True 
 B)False

Question 10

In a business message,the range of information you present,the overall length,and the level of detail is known as your

Accepted Answer

A)  coverage. 
B)  inclusion. 
C)  scope. 
D)  depth. 
E)  furtherance. 
A)  coverage. 
B)  inclusion. 
C)  scope. 
D)  depth. 
E)  furtherance.

Question 11

The primary audience for your message is made up of

Accepted Answer

A)  all who receive it. 
B)  the key decision makers in the audience. 
C)  those people with the highest status. 
D)  those people who represent the opinions and attitudes of the majority. 
E)  every single person who will (or might) get your message. 
A)  all who receive it. 
B)  the key decision makers in the audience. 
C)  those people with the highest status. 
D)  those people who represent the opinions and attitudes of the majority. 
E)  every single person who will (or might) get your message.

Question 12

Which of the following media would be best to make a formal introduction to a potential client?

Accepted Answer

A)  Email 
B)  Letter 
C)  Blog 
D)  IM 
E)  All are equal in formality 
A)  Email 
B)  Letter 
C)  Blog 
D)  IM 
E)  All are equal in formality

Question 13

Messages should contain additional detail and background information when

Accepted Answer

A)  you expect a favorable response. 
B)  you are unsure about the audience's level of understanding. 
C)  you and your audience share the same general background. 
D)  you are worried about possible legal action. 
E)  all of the above are the case. 
A)  you expect a favorable response. 
B)  you are unsure about the audience's level of understanding. 
C)  you and your audience share the same general background. 
D)  you are worried about possible legal action. 
E)  all of the above are the case.

Question 14

One effective informal method for learning more about your audience members' information needs is to ask them directly for input.

Accepted Answer

A) True 
 B)False

Question 15

Your entire message supports,explains,or demonstrates your ________ ________-a specific statement about the topic of your message.

Accepted Answer

main idea
Explanation: The main idea hel

Question 16

In part,media richness refers to

Accepted Answer

A)  the cost of sending a message through a particular medium. 
B)  the popularity of a specific medium. 
C)  a medium's ability to facilitate feedback. 
D)  the difficulties involved with using a particular medium. 
E)  how well a medium works with especially long messages. 
A)  the cost of sending a message through a particular medium. 
B)  the popularity of a specific medium. 
C)  a medium's ability to facilitate feedback. 
D)  the difficulties involved with using a particular medium. 
E)  how well a medium works with especially long messages.

Question 17

The primary difference between the topic of a message and the main idea is

Accepted Answer

A)  the topic is more specific than the main idea. 
B)  the main idea is more specific than the topic. 
C)  the topic is what you see as most important, whereas the main idea is what your audience sees as most important. 
D)  the main idea is what you see as most important, whereas the topic is what your audience sees as most important. 
E)  none of the above-there is no real difference between the two. 
A)  the topic is more specific than the main idea. 
B)  the main idea is more specific than the topic. 
C)  the topic is what you see as most important, whereas the main idea is what your audience sees as most important. 
D)  the main idea is what you see as most important, whereas the topic is what your audience sees as most important. 
E)  none of the above-there is no real difference between the two.

Question 18

"Latest Investment Performance" is an example of a message topic,whereas "Poor Investment Performance Continues" is an example of a main idea.

Accepted Answer

A) True 
 B)False

Question 19

Even if nothing will change as a result of your message,you should send it if you believe it is important.

Accepted Answer

A) True 
 B)False

Question 20

Whatever the length of your message,you should limit the number of major support points to roughly

Accepted Answer

A)  two. 
B)  three. 
C)  six. 
D)  ten. 
E)  twenty. 
A)  two. 
B)  three. 
C)  six. 
D)  ten. 
E)  twenty.

Poorly organized messages are unlikely to be effective,regardless of their content.

Forecasting your audience's probable reaction to your message is

Skilled communicators include only the information that their audience has specifically requested.

In the planning stage of an important business report,you should never engage in free writing,since doing so will only confuse you.

The best time to choose between the direct and indirect approach for organizing messages is before you've decided on the main idea.

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

Storytelling is

The three general purposes of business messages are to inform,to persuade,and to collaborate.

In a business message,the range of information you present,the overall length,and the level of detail is known as your

The primary audience for your message is made up of

Which of the following media would be best to make a formal introduction to a potential client?

Messages should contain additional detail and background information when

One effective informal method for learning more about your audience members' information needs is to ask them directly for input.

Your entire message supports,explains,or demonstrates your -a specific statement about the topic of your message.

In part,media richness refers to

The primary difference between the topic of a message and the main idea is

"Latest Investment Performance" is an example of a message topic,whereas "Poor Investment Performance Continues" is an example of a main idea.

Even if nothing will change as a result of your message,you should send it if you believe it is important.

Whatever the length of your message,you should limit the number of major support points to roughly

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 4: Planning Business Messages

Poorly organized messages are unlikely to be effective,regardless of their content.

Forecasting your audience's probable reaction to your message is

Skilled communicators include only the information that their audience has specifically requested.

In the planning stage of an important business report,you should never engage in free writing,since doing so will only confuse you.

The best time to choose between the direct and indirect approach for organizing messages is before you've decided on the main idea.

When allocating your time among the three stages of the writing process,you should use about a fourth of the time for planning,half the time for writing,and a quarter of the time for completing.

How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?

Storytelling is

The three general purposes of business messages are to inform,to persuade,and to collaborate.

In a business message,the range of information you present,the overall length,and the level of detail is known as your

The primary audience for your message is made up of

Which of the following media would be best to make a formal introduction to a potential client?

Messages should contain additional detail and background information when

One effective informal method for learning more about your audience members' information needs is to ask them directly for input.

Your entire message supports,explains,or demonstrates your ________ ________-a specific statement about the topic of your message.

In part,media richness refers to

The primary difference between the topic of a message and the main idea is

"Latest Investment Performance" is an example of a message topic,whereas "Poor Investment Performance Continues" is an example of a main idea.

Even if nothing will change as a result of your message,you should send it if you believe it is important.

Whatever the length of your message,you should limit the number of major support points to roughly

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Your entire message supports,explains,or demonstrates your -a specific statement about the topic of your message.