Question 1

After sending project cost estimates to a longtime client,you realize you failed to include information on some discount options.The best thing to do is

Accepted Answer

A)  take no action. 
B)  blame someone else. 
C)  contact the primary audience immediately and correct the error. 
D)  start looking for a new job. 
E)  send a follow-up message, but explain that you just received the information. 
A)  take no action. 
B)  blame someone else. 
C)  contact the primary audience immediately and correct the error. 
D)  start looking for a new job. 
E)  send a follow-up message, but explain that you just received the information.

Question 2

A helpful way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who,what,where,when,why,and how.

Accepted Answer

A) True 
 B)False

Question 3

To inform coworkers that the project you've all worked on for months has been unexpectedly eliminated,you should use the indirect approach.

Accepted Answer

A) True 
 B)False

Question 4

In preparing a letter to a vendor regarding a missing part of your order,would the direct or indirect approach be preferable? Briefly explain your choice.

Accepted Answer

In this case,the direct approach would b

Question 5

You've been asked to prepare a report on whether or not your company should consider other health insurance providers.List four informal techniques for gathering information to include in your report.

Accepted Answer

Informal strategies for gathering inform

Question 6

List the three general purposes of business messages.

Accepted Answer

The three general purposes of business m

Question 7

In business communication,using discovery techniques such as free writing and sketching

Accepted Answer

A)  is a waste of time. 
B)  can be helpful to unskilled writers, but is not useful to those with expertise and experience. 
C)  is helpful when you need to generate ideas and uncover possible avenues to research. 
D)  almost always leads to confusing, disorganized messages. 
E)  generally increases writer's block and the frustration that comes with it. 
A)  is a waste of time. 
B)  can be helpful to unskilled writers, but is not useful to those with expertise and experience. 
C)  is helpful when you need to generate ideas and uncover possible avenues to research. 
D)  almost always leads to confusing, disorganized messages. 
E)  generally increases writer's block and the frustration that comes with it.

Question 8

Once you have established your purpose,it's best to consider whether it is worth pursuing at this time.

Accepted Answer

A) True 
 B)False

Question 9

All business messages have both a general purpose and a specific purpose.

Accepted Answer

A) True 
 B)False

Question 10

A good way to test the thoroughness of your business message is to check it for

Accepted Answer

A)  a main idea. 
B)  a purpose. 
C)  the who, what, when, where, why, and how. 
D)  accuracy. 
E)  opinions that contradict one another. 
A)  a main idea. 
B)  a purpose. 
C)  the who, what, when, where, why, and how. 
D)  accuracy. 
E)  opinions that contradict one another.

Question 11

When it comes to business research,online sources generally require more careful evaluation than other types.

Accepted Answer

A) True 
 B)False

Question 12

When meeting your audience's informational needs,you should emphasize ideas

Accepted Answer

A)  of greatest interest to the audience. 
B)  that are uncontroversial. 
C)  that will have the least impact on the audience. 
D)  that don't need supporting evidence. 
E)  that show how ignorant the audience is about your topic. 
A)  of greatest interest to the audience. 
B)  that are uncontroversial. 
C)  that will have the least impact on the audience. 
D)  that don't need supporting evidence. 
E)  that show how ignorant the audience is about your topic.

Question 13

A key advantage of oral communication is

Accepted Answer

A)  the ability to plan and control the message. 
B)  the opportunity to meet an audience's information needs. 
C)  the ability to transmit highly complex messages. 
D)  the opportunity to get immediate feedback. 
E)  not having to worry about unconsciously conveying undesirable messages. 
A)  the ability to plan and control the message. 
B)  the opportunity to meet an audience's information needs. 
C)  the ability to transmit highly complex messages. 
D)  the opportunity to get immediate feedback. 
E)  not having to worry about unconsciously conveying undesirable messages.

Question 14

A positive email announcing a new,more convenient travel reimbursement policy should follow the ________ approach for organizing messages.

Accepted Answer

direct
Explanation: When you know your a

Question 15

A knowledge-management system

Accepted Answer

A)  helps companies limit the amount of information employees store on the network. 
B)  enables organizations to test employees periodically to ensure they are doing adequate research. 
C)  is a centralized database of experiences and insights of employees throughout an organization. 
D)  is a tool for creating a bibliography when writing long reports. 
E)  is an expensive scan-and-save system for converting paper documents to electronic files. 
A)  helps companies limit the amount of information employees store on the network. 
B)  enables organizations to test employees periodically to ensure they are doing adequate research. 
C)  is a centralized database of experiences and insights of employees throughout an organization. 
D)  is a tool for creating a bibliography when writing long reports. 
E)  is an expensive scan-and-save system for converting paper documents to electronic files.

Question 16

In developing business messages,the step during which you evaluate whether you have expressed your ideas clearly is

Accepted Answer

A)  planning. 
B)  writing. 
C)  completing. 
D)  feedback. 
E)  following up. 
A)  planning. 
B)  writing. 
C)  completing. 
D)  feedback. 
E)  following up.

Question 17

Which media would be best for keeping in touch with a sales team whose members live in several different states?

Accepted Answer

A)  Written media 
B)  Oral media 
C)  Electronic media 
D)  Presentations 
E)  None of the above 
A)  Written media 
B)  Oral media 
C)  Electronic media 
D)  Presentations 
E)  None of the above

Question 18

As long as your message is clear and interesting,the medium you choose doesn't really matter.

Accepted Answer

A) True 
 B)False

Question 19

What are the four tasks involved in planning business messages?

Accepted Answer

Planning business messages involves (1)a

Question 20

Accuracy of information is less important in business communication than in other types of communication-everyone is busy,and mistakes are simply unavoidable.

Accepted Answer

A) True 
 B)False

After sending project cost estimates to a longtime client,you realize you failed to include information on some discount options.The best thing to do is

A helpful way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who,what,where,when,why,and how.

To inform coworkers that the project you've all worked on for months has been unexpectedly eliminated,you should use the indirect approach.

In preparing a letter to a vendor regarding a missing part of your order,would the direct or indirect approach be preferable? Briefly explain your choice.

You've been asked to prepare a report on whether or not your company should consider other health insurance providers.List four informal techniques for gathering information to include in your report.

List the three general purposes of business messages.

In business communication,using discovery techniques such as free writing and sketching

Once you have established your purpose,it's best to consider whether it is worth pursuing at this time.

All business messages have both a general purpose and a specific purpose.

A good way to test the thoroughness of your business message is to check it for

When it comes to business research,online sources generally require more careful evaluation than other types.

When meeting your audience's informational needs,you should emphasize ideas

A key advantage of oral communication is

A positive email announcing a new,more convenient travel reimbursement policy should follow the ________ approach for organizing messages.

A knowledge-management system

In developing business messages,the step during which you evaluate whether you have expressed your ideas clearly is

Which media would be best for keeping in touch with a sales team whose members live in several different states?

As long as your message is clear and interesting,the medium you choose doesn't really matter.

What are the four tasks involved in planning business messages?

Accuracy of information is less important in business communication than in other types of communication-everyone is busy,and mistakes are simply unavoidable.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 4: Planning Business Messages

After sending project cost estimates to a longtime client,you realize you failed to include information on some discount options.The best thing to do is

A helpful way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who,what,where,when,why,and how.

To inform coworkers that the project you've all worked on for months has been unexpectedly eliminated,you should use the indirect approach.

In preparing a letter to a vendor regarding a missing part of your order,would the direct or indirect approach be preferable? Briefly explain your choice.

You've been asked to prepare a report on whether or not your company should consider other health insurance providers.List four informal techniques for gathering information to include in your report.

List the three general purposes of business messages.

In business communication,using discovery techniques such as free writing and sketching

Once you have established your purpose,it's best to consider whether it is worth pursuing at this time.

All business messages have both a general purpose and a specific purpose.

A good way to test the thoroughness of your business message is to check it for

When it comes to business research,online sources generally require more careful evaluation than other types.

When meeting your audience's informational needs,you should emphasize ideas

A key advantage of oral communication is

A positive email announcing a new,more convenient travel reimbursement policy should follow the ________ approach for organizing messages.

A knowledge-management system

In developing business messages,the step during which you evaluate whether you have expressed your ideas clearly is

Which media would be best for keeping in touch with a sales team whose members live in several different states?

As long as your message is clear and interesting,the medium you choose doesn't really matter.

What are the four tasks involved in planning business messages?

Accuracy of information is less important in business communication than in other types of communication-everyone is busy,and mistakes are simply unavoidable.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters