Question 1

Expressing an idea in words or images is known as the ________ step of the communication process.

Accepted Answer

A)  articulating 
B)  crystallizing 
C)  generating 
D)  inscribing 
E)  encoding 
A)  articulating 
B)  crystallizing 
C)  generating 
D)  inscribing 
E)  encoding

Question 2

A flatter organizational structure

Accepted Answer

A)  tends to increase the chance of communication breakdowns. 
B)  helps make communication flow more efficiently. 
C)  is obsolete now that social networking is so widespread. 
D)  is helpful for small companies only. 
E)  makes internal conflict more difficult to manage. 
A)  tends to increase the chance of communication breakdowns. 
B)  helps make communication flow more efficiently. 
C)  is obsolete now that social networking is so widespread. 
D)  is helpful for small companies only. 
E)  makes internal conflict more difficult to manage.

Question 3

During a long meeting,you notice that you're automatically questioning the motives of anyone whose viewpoint does not match your own .You are engaging in

Accepted Answer

A)  discrimination. 
B)  misreading. 
C)  selective perception. 
D)  stereotyping. 
E)  effective business communication. 
A)  discrimination. 
B)  misreading. 
C)  selective perception. 
D)  stereotyping. 
E)  effective business communication.

Question 4

It is never helpful to create a corporate culture that encourages employees to disagree with the boss.

Accepted Answer

A) True 
 B)False

Question 5

Every organization has

Accepted Answer

A)  an intranet. 
B)  an extranet. 
C)  an informal communication network. 
D)  a tall communication structure. 
E)  a flat structure. 
A)  an intranet. 
B)  an extranet. 
C)  an informal communication network. 
D)  a tall communication structure. 
E)  a flat structure.

Question 6

The only real difference between the "1.0" and "2.0" approaches to Business Communication is that 2.0 involves using more communication technology.

Accepted Answer

A) True 
 B)False

Question 7

Explain the increasing dependence on knowledge workers in business,and provide at least two examples that illustrate the value of information in today's economy.

Accepted Answer

As global competition for talent,custome

Question 8

Which of the following is an example of Business Communication 2.0 in action?

Accepted Answer

A)  A manager sends out weekly newsletters to employees. 
B)  An electronics store invites customers to submit YouTube videos showing how to install home theater systems. 
C)  An advertising firm creates a television commercial for a local automobile dealer. 
D)  A small business owner rents sign space on neglected downtown buildings to promote revitalization efforts. 
E)  All of the above are examples of Business Communication 2.0. 
A)  A manager sends out weekly newsletters to employees. 
B)  An electronics store invites customers to submit YouTube videos showing how to install home theater systems. 
C)  An advertising firm creates a television commercial for a local automobile dealer. 
D)  A small business owner rents sign space on neglected downtown buildings to promote revitalization efforts. 
E)  All of the above are examples of Business Communication 2.0.

Question 9

Most companies that embrace Business Communication 2.0

Accepted Answer

A)  completely abandon the traditional approach to communication. 
B)  will eventually return to a 1.0 approach, since the technology turns out to be too complicated for most employees. 
C)  adopt a hybrid approach to communication, in which some messages follow the traditional model and others follow the 2.0 approach. 
D)  are European. 
E)  do none of the above. 
A)  completely abandon the traditional approach to communication. 
B)  will eventually return to a 1.0 approach, since the technology turns out to be too complicated for most employees. 
C)  adopt a hybrid approach to communication, in which some messages follow the traditional model and others follow the 2.0 approach. 
D)  are European. 
E)  do none of the above.

Question 10

Knowledge workers specialize in acquiring,processing,and communicating information.

Accepted Answer

A) True 
 B)False

Question 11

In order for audience members to respond appropriately to a business message,they must

Accepted Answer

A)  remember the message. 
B)  be able to respond to the message. 
C)  be motivated to respond to the message. 
D)  do all of the above. 
E)  do none of the above--communication is a simple process that everyone is naturally good at. 
A)  remember the message. 
B)  be able to respond to the message. 
C)  be motivated to respond to the message. 
D)  do all of the above. 
E)  do none of the above--communication is a simple process that everyone is naturally good at.

Question 12

Emotional intelligence includes the ability to relate to the needs of others.

Accepted Answer

A) True 
 B)False

Question 13

A(n)________ communication climate is one that promotes candor,honesty,and the sharing of negative information.

Accepted Answer

A)  free-flowing 
B)  liberal 
C)  virtual 
D)  open 
E)  none of the above 
A)  free-flowing 
B)  liberal 
C)  virtual 
D)  open 
E)  none of the above

Question 14

In the first step of the communication process,the sender

Accepted Answer

A)  decides what to say. 
B)  chooses a communication channel. 
C)  has an idea. 
D)  chooses a communication medium. 
E)  evaluates his or her options. 
A)  decides what to say. 
B)  chooses a communication channel. 
C)  has an idea. 
D)  chooses a communication medium. 
E)  evaluates his or her options.

Question 15

Whether or not incoming data are transferred from a recipient's sensory memory to short-term memory depends primarily on

Accepted Answer

A)  whether or not the recipient pays attention to the data. 
B)  the recipient's I.Q. 
C)  the time of day. 
D)  how many times it is repeated. 
E)  the medium used to communicate the data. 
A)  whether or not the recipient pays attention to the data. 
B)  the recipient's I.Q. 
C)  the time of day. 
D)  how many times it is repeated. 
E)  the medium used to communicate the data.

Question 16

Despite increased market globalization,the nature of business communication has not changed much in recent years.

Accepted Answer

A) True 
 B)False

Question 17

Briefly explain the nature and importance of the final phase in the communication process.

Accepted Answer

The final phase in the communication pro

Question 18

Which of the following is an example of an ethical lapse?

Accepted Answer

A)  Putting unsigned suggestions in the company suggestion box 
B)  Sharing confidential information with a new employer about your previous (competing) employer's major clients 
C)  Telling your supervisor that another employee is stealing office supplies 
D)  Providing incorrect data in a report, even though you did not know it was incorrect at the time 
E)  Sharing a negative earnings report with your supervisor 
A)  Putting unsigned suggestions in the company suggestion box 
B)  Sharing confidential information with a new employer about your previous (competing) employer's major clients 
C)  Telling your supervisor that another employee is stealing office supplies 
D)  Providing incorrect data in a report, even though you did not know it was incorrect at the time 
E)  Sharing a negative earnings report with your supervisor

Question 19

In most organizations,the rumor mill tends to be particularly active when

Accepted Answer

A)  employees are satisfied with their jobs. 
B)  formal communication channels are working efficiently. 
C)  employees are wasting company time. 
D)  the formal communication network is not providing the information employees want. 
E)  there is a lack of gender balance among the employees. 
A)  employees are satisfied with their jobs. 
B)  formal communication channels are working efficiently. 
C)  employees are wasting company time. 
D)  the formal communication network is not providing the information employees want. 
E)  there is a lack of gender balance among the employees.

Question 20

In which of the following organizational structures do employees report to two managers at the same time?

Accepted Answer

A)  virtual organization 
B)  matrix structure 
C)  network structure 
D)  modern structure 
E)  none of the above 
A)  virtual organization 
B)  matrix structure 
C)  network structure 
D)  modern structure 
E)  none of the above

Expressing an idea in words or images is known as the ________ step of the communication process.

A flatter organizational structure

During a long meeting,you notice that you're automatically questioning the motives of anyone whose viewpoint does not match your own .You are engaging in

It is never helpful to create a corporate culture that encourages employees to disagree with the boss.

Every organization has

The only real difference between the "1.0" and "2.0" approaches to Business Communication is that 2.0 involves using more communication technology.

Explain the increasing dependence on knowledge workers in business,and provide at least two examples that illustrate the value of information in today's economy.

Which of the following is an example of Business Communication 2.0 in action?

Most companies that embrace Business Communication 2.0

Knowledge workers specialize in acquiring,processing,and communicating information.

In order for audience members to respond appropriately to a business message,they must

Emotional intelligence includes the ability to relate to the needs of others.

A(n)________ communication climate is one that promotes candor,honesty,and the sharing of negative information.

In the first step of the communication process,the sender

Whether or not incoming data are transferred from a recipient's sensory memory to short-term memory depends primarily on

Despite increased market globalization,the nature of business communication has not changed much in recent years.

Briefly explain the nature and importance of the final phase in the communication process.

Which of the following is an example of an ethical lapse?

In most organizations,the rumor mill tends to be particularly active when

In which of the following organizational structures do employees report to two managers at the same time?

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 1: Achieving Success Through Effective Business Communication

Expressing an idea in words or images is known as the ________ step of the communication process.

A flatter organizational structure

During a long meeting,you notice that you're automatically questioning the motives of anyone whose viewpoint does not match your own .You are engaging in

It is never helpful to create a corporate culture that encourages employees to disagree with the boss.

Every organization has

The only real difference between the "1.0" and "2.0" approaches to Business Communication is that 2.0 involves using more communication technology.

Explain the increasing dependence on knowledge workers in business,and provide at least two examples that illustrate the value of information in today's economy.

Which of the following is an example of Business Communication 2.0 in action?

Most companies that embrace Business Communication 2.0

Knowledge workers specialize in acquiring,processing,and communicating information.

In order for audience members to respond appropriately to a business message,they must

Emotional intelligence includes the ability to relate to the needs of others.

A(n)________ communication climate is one that promotes candor,honesty,and the sharing of negative information.

In the first step of the communication process,the sender

Whether or not incoming data are transferred from a recipient's sensory memory to short-term memory depends primarily on

Despite increased market globalization,the nature of business communication has not changed much in recent years.

Briefly explain the nature and importance of the final phase in the communication process.

Which of the following is an example of an ethical lapse?

In most organizations,the rumor mill tends to be particularly active when

In which of the following organizational structures do employees report to two managers at the same time?

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters