Question 1

When it comes to communication skills,employers express particular frustration with

Accepted Answer

A)  experienced workers who shun new technologies. 
B)  recent college graduates who haven't learned how to adapt to a professional environment. 
C)  employees whose first language is not English. 
D)  male workers. 
E)  employees who believe they are tech-savvy. 
A)  experienced workers who shun new technologies. 
B)  recent college graduates who haven't learned how to adapt to a professional environment. 
C)  employees whose first language is not English. 
D)  male workers. 
E)  employees who believe they are tech-savvy.

Question 2

With the availability of telepresence and other sophisticated meeting technologies,face-to-face meetings

Accepted Answer

A)  are still valuable in many situations. 
B)  are wasteful and unnecessary. 
C)  should happen only when the topic is highly controversial. 
D)  offer nothing that technology cannot replicate. 
E)  should be avoided, even when participants work in close proximity. 
A)  are still valuable in many situations. 
B)  are wasteful and unnecessary. 
C)  should happen only when the topic is highly controversial. 
D)  offer nothing that technology cannot replicate. 
E)  should be avoided, even when participants work in close proximity.

Question 3

Briefly explain how social media have changed the way customers and other groups engage in business communication.

Accepted Answer

Social media tools such as blogs and soc

Question 4

"Business Communication 2.0" refers to

Accepted Answer

A)  high-level correspondence as opposed to routine documents. 
B)  a new approach to business communication, emphasizing interaction and conversation rather than one-way publication. 
C)  specialized software that enables professionals to create impressive documents easily and efficiently. 
D)  the informal, abbreviation-laden writing style of today's younger generation. 
E)  none of the above. 
A)  high-level correspondence as opposed to routine documents. 
B)  a new approach to business communication, emphasizing interaction and conversation rather than one-way publication. 
C)  specialized software that enables professionals to create impressive documents easily and efficiently. 
D)  the informal, abbreviation-laden writing style of today's younger generation. 
E)  none of the above.

Question 5

Describe four common types of communication barriers.

Accepted Answer

Four common types of communication barri

Question 6

Turning your mobile phone off before meetings is

Accepted Answer

A)  frowned upon, since it causes you to disconnect from colleagues and clients. 
B)  an effective way to help minimize barriers and distractions. 
C)  helpful only if you are not in a managerial position. 
D)  often grounds for dismissal in today's high-tech environment. 
E)  costly and inappropriate, since you might miss an important message from a potential client.
F) necessary only if your device does not have a silent mode. 
A)  frowned upon, since it causes you to disconnect from colleagues and clients. 
B)  an effective way to help minimize barriers and distractions. 
C)  helpful only if you are not in a managerial position. 
D)  often grounds for dismissal in today's high-tech environment. 
E)  costly and inappropriate, since you might miss an important message from a potential client.
F) necessary only if your device does not have a silent mode.

Question 7

When does the rumor mill tend to be most active within an organization? Include an example of a situation that might cause the rumor mill to become more active.

Accepted Answer

The informal communication network or "g

Question 8

Explain the "information technology paradox."

Accepted Answer

According to the information technology

Question 9

Above all,the ________ communication model for business communication is more interactive and conversational than a traditional publishing or broadcasting approach.

Accepted Answer

social
Explanation: The new social commu

Question 10

What is workforce diversity?

Accepted Answer

Workforce diversity refers to all the di

Question 11

To help establish clear guidelines for ethical behavior,many companies provide employees a written

Accepted Answer

A)  ethics audit. 
B)  ethical dilemma. 
C)  ethical lapse. 
D)  code of ethics. 
E)  ethics contract. 
A)  ethics audit. 
B)  ethical dilemma. 
C)  ethical lapse. 
D)  code of ethics. 
E)  ethics contract.

Question 12

In a ________ structure,a company supplements the talents of its employees with services from one or more external partners,such as a design lab or a sales and distribution company.

Accepted Answer

A)  matrix 
B)  tall 
C)  flat 
D)  network 
E)  broad 
A)  matrix 
B)  tall 
C)  flat 
D)  network 
E)  broad

Question 13

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Accepted Answer

You face an ethical dilemma when you mus

Question 14

Among other factors,the globalization of business has decreased the demand for skilled communicators.

Accepted Answer

A) True 
 B)False

Question 15

In today's business environment,multitasking

Accepted Answer

A)  is expected and unavoidable. 
B)  can, in many cases, reduce productivity and increase errors. 
C)  is a great way to increase productivity and improve the quality of your work. 
D)  shows that you are serious about your work. 
E)  is less distracting than ever before, thanks to smartphones and other portable electronics. 
A)  is expected and unavoidable. 
B)  can, in many cases, reduce productivity and increase errors. 
C)  is a great way to increase productivity and improve the quality of your work. 
D)  shows that you are serious about your work. 
E)  is less distracting than ever before, thanks to smartphones and other portable electronics.

Question 16

Attempting to promote products and services to customers who don't know they're being marketed to is known as ________ marketing.

Accepted Answer

A)  viral 
B)  surprise 
C)  undercover 
D)  stealth 
E)  hidden 
A)  viral 
B)  surprise 
C)  undercover 
D)  stealth 
E)  hidden

Question 17

Flatter organizational structures generally create less distortion when it comes to internal communication.

Accepted Answer

A) True 
 B)False

Question 18

Using a wiki for employee training purposes is an example of the 2.0 approach to business communication.

Accepted Answer

A) True 
 B)False

Question 19

The accepted principles of conduct that govern behavior within a society are known as

Accepted Answer

A)  laws. 
B)  social guidelines. 
C)  ethics. 
D)  protocols. 
E)  none of the above. 
A)  laws. 
B)  social guidelines. 
C)  ethics. 
D)  protocols. 
E)  none of the above.

Question 20

________ are the accepted principles of conduct that govern behavior within a society.

Accepted Answer

Ethics
Explanation: Ethics are the accep

When it comes to communication skills,employers express particular frustration with

With the availability of telepresence and other sophisticated meeting technologies,face-to-face meetings

Briefly explain how social media have changed the way customers and other groups engage in business communication.

"Business Communication 2.0" refers to

Describe four common types of communication barriers.

Turning your mobile phone off before meetings is

When does the rumor mill tend to be most active within an organization? Include an example of a situation that might cause the rumor mill to become more active.

Explain the "information technology paradox."

Above all,the ________ communication model for business communication is more interactive and conversational than a traditional publishing or broadcasting approach.

What is workforce diversity?

To help establish clear guidelines for ethical behavior,many companies provide employees a written

In a ________ structure,a company supplements the talents of its employees with services from one or more external partners,such as a design lab or a sales and distribution company.

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Among other factors,the globalization of business has decreased the demand for skilled communicators.

In today's business environment,multitasking

Attempting to promote products and services to customers who don't know they're being marketed to is known as ________ marketing.

Flatter organizational structures generally create less distortion when it comes to internal communication.

Using a wiki for employee training purposes is an example of the 2.0 approach to business communication.

The accepted principles of conduct that govern behavior within a society are known as

________ are the accepted principles of conduct that govern behavior within a society.

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 1: Achieving Success Through Effective Business Communication

When it comes to communication skills,employers express particular frustration with

With the availability of telepresence and other sophisticated meeting technologies,face-to-face meetings

Briefly explain how social media have changed the way customers and other groups engage in business communication.

"Business Communication 2.0" refers to

Describe four common types of communication barriers.

Turning your mobile phone off before meetings is

When does the rumor mill tend to be most active within an organization? Include an example of a situation that might cause the rumor mill to become more active.

Explain the "information technology paradox."

Above all,the ________ communication model for business communication is more interactive and conversational than a traditional publishing or broadcasting approach.

What is workforce diversity?

To help establish clear guidelines for ethical behavior,many companies provide employees a written

In a ________ structure,a company supplements the talents of its employees with services from one or more external partners,such as a design lab or a sales and distribution company.

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Among other factors,the globalization of business has decreased the demand for skilled communicators.

In today's business environment,multitasking

Attempting to promote products and services to customers who don't know they're being marketed to is known as ________ marketing.

Flatter organizational structures generally create less distortion when it comes to internal communication.

Using a wiki for employee training purposes is an example of the 2.0 approach to business communication.

The accepted principles of conduct that govern behavior within a society are known as

________ are the accepted principles of conduct that govern behavior within a society.

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters