Question 1

When it comes to business communication,technology

Accepted Answer

A)  is only a hindrance. 
B)  can improve or worsen its quality, depending on how it is used. 
C)  always improves the quality. 
D)  helps downward communication, but hinders horizontal and upward communication. 
E)  improves external communication, but not internal. 
A)  is only a hindrance. 
B)  can improve or worsen its quality, depending on how it is used. 
C)  always improves the quality. 
D)  helps downward communication, but hinders horizontal and upward communication. 
E)  improves external communication, but not internal.

Question 2

What does it mean for an audience to "decode" a message?

Accepted Answer

The audience decodes a message by extrac

Question 3

"Knowledge workers" are

Accepted Answer

A)  employees who are responsible for orienting new executives. 
B)  charged with periodically testing all employees for proper training. 
C)  employees who are not on the payroll, but instead work for the knowledge they can gain from the experience. 
D)  employees at all levels of an organization who specialize in acquiring, processing, and communicating information. 
E)  no longer needed, since the Internet provides employees with all the information they require. 
A)  employees who are responsible for orienting new executives. 
B)  charged with periodically testing all employees for proper training. 
C)  employees who are not on the payroll, but instead work for the knowledge they can gain from the experience. 
D)  employees at all levels of an organization who specialize in acquiring, processing, and communicating information. 
E)  no longer needed, since the Internet provides employees with all the information they require.

Question 4

Ethics can be defined as not doing anything illegal.

Accepted Answer

A) True 
 B)False

Question 5

To make your communication more effective,

Accepted Answer

A)  clearly address your audience's wants and needs-not yours. 
B)  include as much information as possible, even if you're not sure it's necessary. 
C)  send the same messages by multiple channels. 
D)  avoid face-to-face conversations and communicate entirely by phone and email. 
E)  do all of the above. 
A)  clearly address your audience's wants and needs-not yours. 
B)  include as much information as possible, even if you're not sure it's necessary. 
C)  send the same messages by multiple channels. 
D)  avoid face-to-face conversations and communicate entirely by phone and email. 
E)  do all of the above.

Question 6

Which of the following is not a characteristic of ethical communication?

Accepted Answer

A)  It includes all relevant information. 
B)  It is designed to hide some negative information. 
C)  It is true in every sense. 
D)  It is not deceptive in any way. 
E)  It is vital for formal communication, but less important for informal. 
A)  It includes all relevant information. 
B)  It is designed to hide some negative information. 
C)  It is true in every sense. 
D)  It is not deceptive in any way. 
E)  It is vital for formal communication, but less important for informal.

Question 7

How can the overuse or misuse of communication technology become a barrier to effective communication?

Accepted Answer

The overuse or misuse of communication t

Question 8

An example of downward communication is

Accepted Answer

A)  a junior staff person giving information to a staff supervisor. 
B)  a sales manager giving instructions to a salesperson. 
C)  an email message about sick leave from one staff secretary to another. 
D)  a company briefing held on the organization's top floor. 
E)  a conversation between colleagues that quickly becomes hostile. 
A)  a junior staff person giving information to a staff supervisor. 
B)  a sales manager giving instructions to a salesperson. 
C)  an email message about sick leave from one staff secretary to another. 
D)  a company briefing held on the organization's top floor. 
E)  a conversation between colleagues that quickly becomes hostile.

Question 9

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

Accepted Answer

A) True 
 B)False

Question 10

One major difference between the 1.0 and 2.0 approaches to business communication is that in the 2.0 approach audiences are encouraged to be

Accepted Answer

A)  active participants in the communication. 
B)  compliant listeners. 
C)  passive recipients of the information the sender shares. 
D)  disengaged. 
E)  any of the above. 
A)  active participants in the communication. 
B)  compliant listeners. 
C)  passive recipients of the information the sender shares. 
D)  disengaged. 
E)  any of the above.

Question 11

What is the relationship between Web 2.0 and Business Communication 2.0?

Accepted Answer

Web 2.0 refers to second-generation of W

Question 12

Briefly explain the concept of corporate culture.

Accepted Answer

Corporate culture is the mixture of valu

Question 13

Filtering messages can occur unintentionally,and lead communicators to miss out on information they need.

Accepted Answer

A) True 
 B)False

Question 14

Briefly describe at least one hypothetical or actual example of an organization utilizing the 2.0 approach to business communication.

Accepted Answer

Not AnswerOne example would be an online

Question 15

Business communication is often more demanding than social communication because communication on the job is affected by the

Accepted Answer

A)  pervasiveness of technology. 
B)  growing reliance on teamwork in business. 
C)  globalization of business. 
D)  increasing value of business information. 
E)  all of the above. 
A)  pervasiveness of technology. 
B)  growing reliance on teamwork in business. 
C)  globalization of business. 
D)  increasing value of business information. 
E)  all of the above.

Question 16

In the communication process,________ is the step in which the audience extracts the idea from a message.

Accepted Answer

decoding
Explanation

Question 17

Even if a long report requires no immediate action from recipients,it's best not to mention that fact to ensure that they read the report.

Accepted Answer

A) True 
 B)False

Question 18

Workforce diversity includes differences not only in race but also in gender,education,and other areas.

Accepted Answer

A) True 
 B)False

Question 19

In business,you can usually count on having your audience's full attention for important messages.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following technologies are now used in business?

Accepted Answer

A)  microblogs 
B)  video games 
C)  Facebook 
D)  smartphones 
E)  all of the above 
A)  microblogs 
B)  video games 
C)  Facebook 
D)  smartphones 
E)  all of the above

When it comes to business communication,technology

What does it mean for an audience to "decode" a message?

"Knowledge workers" are

Ethics can be defined as not doing anything illegal.

To make your communication more effective,

Which of the following is not a characteristic of ethical communication?

How can the overuse or misuse of communication technology become a barrier to effective communication?

An example of downward communication is

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

One major difference between the 1.0 and 2.0 approaches to business communication is that in the 2.0 approach audiences are encouraged to be

What is the relationship between Web 2.0 and Business Communication 2.0?

Briefly explain the concept of corporate culture.

Filtering messages can occur unintentionally,and lead communicators to miss out on information they need.

Briefly describe at least one hypothetical or actual example of an organization utilizing the 2.0 approach to business communication.

Business communication is often more demanding than social communication because communication on the job is affected by the

In the communication process,________ is the step in which the audience extracts the idea from a message.

Even if a long report requires no immediate action from recipients,it's best not to mention that fact to ensure that they read the report.

Workforce diversity includes differences not only in race but also in gender,education,and other areas.

In business,you can usually count on having your audience's full attention for important messages.

Which of the following technologies are now used in business?

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 1: Achieving Success Through Effective Business Communication

When it comes to business communication,technology

What does it mean for an audience to "decode" a message?

"Knowledge workers" are

Ethics can be defined as not doing anything illegal.

To make your communication more effective,

Which of the following is not a characteristic of ethical communication?

How can the overuse or misuse of communication technology become a barrier to effective communication?

An example of downward communication is

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

One major difference between the 1.0 and 2.0 approaches to business communication is that in the 2.0 approach audiences are encouraged to be

What is the relationship between Web 2.0 and Business Communication 2.0?

Briefly explain the concept of corporate culture.

Filtering messages can occur unintentionally,and lead communicators to miss out on information they need.

Briefly describe at least one hypothetical or actual example of an organization utilizing the 2.0 approach to business communication.

Business communication is often more demanding than social communication because communication on the job is affected by the

In the communication process,________ is the step in which the audience extracts the idea from a message.

Even if a long report requires no immediate action from recipients,it's best not to mention that fact to ensure that they read the report.

Workforce diversity includes differences not only in race but also in gender,education,and other areas.

In business,you can usually count on having your audience's full attention for important messages.

Which of the following technologies are now used in business?

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters