Exam 2: Productivity and Strategic Planning

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Calculate the change in labor productivity if the bakery increased production from 300 loaves to 380 loaves on Friday.On all days,three employees work eight hours at a rate of $8 per hour each.How can this be explained?

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_____ is when demand does not change-no matter what the price.This is an accurate description of the situation when an industrial customer is dependent on one supplier for critical,special materials.

(Multiple Choice)
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By means of _____ Ford altered the production transformation process.

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Productivity measures can be common sense ratios such as

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The supplier-producer-customer value chain,by definition adds value at every step,which illustrates strategic impact operating on a _____ scale.

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Many companies measure the productivity of their complaint departments by the ratio of the number of complaints dealt with per day divided by the number of complaint handlers.

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Productivity is measured by high customer sales volume divided by low producer expenses or

(Multiple Choice)
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P/OM strategic thinking is used to help find the best product line for the marketplace and then to make these products at the

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In the beginning of P/OM's development,production transformations were by hand and _____were very small.

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A first major step in the history of P/OM development was

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There have been substantial investments in computers and telecommunications within the service sectors,but there are no signs of improvement in productivity.

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Customers in the marketplace take _____ into account.

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Ford's contribution to production theory and to the revision of the transformation process had a major impact on the Japanese automobile industry.

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High productivity is not necessary but is sufficient to assure competitiveness.

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Operational measures of productivity are valuable to companies that are focused on continuous improvement.

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The annual average percentage change in multifactor productivity from 1995-2000 was _____.

(Multiple Choice)
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Elasticity is expressed as a function (f) that relates changes in price (p) with changes in demand volume (Vp).

(True/False)
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Shewhart developed the theory of _____ that enabled manufacturing to design and control process that could achieve controlled objectives.

(Multiple Choice)
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When outputs are _____ and inputs are _____,the system is said to be efficient and productive.

(Multiple Choice)
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What is lean production? Who is credited with its invention?

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