Exam 2: Job Performance

As he labors at his keyboard, Antonio is discovering one negative consequence of the rise in jobs that involve knowledge work. This negative consequence is most likely the fact that

Serious interpersonal counterproductive behaviors include

Personal aggression behaviors include

If organizations find it impractical to use job analysis to identify the set of behaviors needed to define task performance, they can use

Historically, research on organizational behavior has focused on the ________ aspects of job performance.

The management at Consumer Research Systems, which has several hundred employees, is attempting to determine whether to apply the management by objectives (MBO) or behaviorally anchored rating scales (BARS) approach for evaluating job performance. In making their choice, they should consider the fact that

________ is made up of behaviors that focus specifically on reducing the efficiency of work output.

Emily, Shalonda, and Tomas all work at Terence Butler Life & Auto, an insurance agency. Their boss, Terence, has a very full schedule, but he knows he can rely on his three employees. Emily specifically takes on the role of attending all community-related meetings and functions where the agency might have a stake, and Shalonda helps out with constructive suggestions on the operation of the office. Tomas makes it his job to serve as unofficial representative for the agency, ensuring that it maintains a positive image not only with customers, but also with neighboring businesses and the community as a whole. These employees' actions are examples of

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Someone has been stealing from the company, and suspicion has fallen on Elizabeth. Her supervisors have evidence against her, and their suspicions are rightly compounded by the fact that she

Behaviors that intentionally harm the organization's assets and possessions are referred to as

An artist, Martel is known for his bright canvases awash in extraordinary color combinations. His pieces bring tens of thousands of dollars at auction, and this allows him to pay the salary of assistants, such as Brendan. An aspiring young painter, Brendan mixes paints, cleans brushes, and maintains the inventory of art supplies in Martel's studio. The difference between their two positions is best described in organizational terms by saying that Martel's work involves ________ task performance.

Explain the forced ranking method using Jack Welch's "vitality curve." How successful is it as a performance management technique?

Blake leads a design team that consists of four members, including himself, but the workload has become such that they need to add a fifth member. He is considering a variety of candidates, who have relatively equivalent skill sets when it comes to the work, and all are more or less equally easy to get along with. Given all this, Blake should be looking for a candidate who demonstrates

Employee responses to job demands that are novel, unusual, or unpredictable are a part of

Serious organizational counterproductive behaviors include

Briefly discuss the four types of job performance management techniques.

Knowledge work can best be defined as jobs that primarily