Exam 2: Job Performance

Today was a tough day at Brightland Real Estate. Word came down from city hall about new zoning requirements that will make it harder to sell property for development, so Kenny, the head broker, called a meeting in the conference room. He had asked the office manager to print out some reports for him, but just as he was starting the meeting, he realized she had given him the wrong documents and then, as soon as she went to pull the right ones off of her computer, the power went out. Yet Kenny managed to smile and even joke about the situation, cheering others up in the process. His behavior is an example of

In their evaluation of his performance as a trainer in the sales department of Ogilvy Pharmaceuticals, Jeremy's supervisors look at such factors as the amount of time he spends with each of his trainees, his coverage of all key points in training, his success rate in turning out trained salespeople within the amount of time allotted, and so forth. In other words, Jeremy's supervisors are evaluating his

Some people react to bad rules or policies by constructively trying to change them instead of passively complaining about them. This positive characteristic is known as

When Rebecca and Julie worked together on a project last year, both did more than their share and earned a nice bonus from their boss. Julie was then sent to another state to help set up a new office over the summer, and from her messages on social media, Rebecca could tell that she was working harder than ever. In the fall, when Julie returned to her home office, Rebecca suggested that they work together on a new project. This time, however, things did not go well: Julie seemed to lose interest quickly, and Rebecca began to feel resentful when she realized that she was doing most of the work. What most likely happened?

Teresa works in a chemical factory where her job involves inspecting containers of kerosene as they pass down the assembly line. She goes through a five-step process compliant with safety regulations laid down in the company manual, and she seldom has to think about her work. One day, however, a fire broke out on the line, and Teresa, who saw it before anyone else, grabbed an extinguisher just in time. Had she not acted quickly, the fire would have quickly spread, potentially resulting in widespread injuries and even death. In terms of organizational behavior, what is the best way to describe this situation?

Under the behaviorally anchored rating scales (BARS) system, critical incidents are short descriptions of ________ employee performance.

Adaptive task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Forward Media, an advertising firm, started a monthly online journal dedicated to allowing company personnel to put forth their ideas about improving organizational performance. Open to all employees through the firm's website, the journal offers an opportunity to give constructive feedback without revealing one's identity. This is an example of

Interpersonal citizenship behaviors include helping, courtesy, and

Among the problems with the forced ranking system is that it

When employees use too many materials or too much time to do too little work, this is ________ deviance.

Social networking sites and their applications can be used to monitor employee performance.

Vince just took an aptitude test and discovered that he is well-suited to a profession that involves working with his mind rather than his hands. This is partly due to his personality, since knowledge work-in contrast to factory work and other industrial jobs-tends to be ________ from day to day.

Define citizenship behavior and discuss its categories and subcategories. Give examples.

Angry at his boss and coworkers, Jerome has booby-trapped the cartridges in the office printers so that ink will bleed all over each page. His behavior is an example of

Define job analysis, explain its importance in determining job performance, and list the basic steps involved in job analysis.

Cheryl continually boosts morale at the sales office of Monroe Consumer Products, and she has helped a number of her colleagues through difficult situations. Nevertheless, she received a bad job performance rating due to the fact that her sales for the quarter were down. This job performance rating is

Candace hopes to get a job with the U.S. Foreign Service, serving as a liaison between an overseas embassy and the local population. She has an uncanny ability with languages, but if she wants to function well in her dream job, she also needs to be

The most common form of production deviance is

The management approach, ________, involves collecting performance information not only from the supervisor but also from anyone else who might have firsthand knowledge about the employee's performance behaviors.