Exam 2: Job Performance

Damita finds an advertisement for a bookkeeper position at a small business. The ad mentions handling accounts payable and accounts receivable, payroll, worker's compensation and unemployment insurance, and other financial matters related to the operation of the company. These items in the job description are all examples of

The behaviorally anchored ratings scales (BARS) approach uses "________," which are short descriptions of effective and ineffective behaviors, to create a measure that can be used to evaluate employee performance.

The O*NET is useful for many things, but it does not provide

Define job performance. Does it involve results, such as the dollar value of sales? Why or why not?

________ is/are hostile verbal and physical actions directed toward other employees.

Very few 360-degree feedback systems ask employees to provide ratings of their own performance.

Anyone who talks to Maurice for more than a few minutes knows that he works for Ocean Bay Resorts, which he always maintains is the best vacation rental company in the country. In fact, Maurice has plenty of positive things to say about his employer, and if there are any negatives, no one would know it from talking to him. Maurice's behavior is an example of

Bobby and Sam are taking their time getting their work done. They have already had three smoke breaks in the past hour and a half, and they even managed to sneak in a beer. They could have finished this particular project an hour ago, but as Sam just said to Bobby, "Why bother working when nobody's watching?" This is an example of ________ deviance.

Tandy works in the legal department for SportCity, a chain of health clubs with a large regional office. In addition to performing the functions directly associated with her job, she goes out of her way to represent her department in companywide meetings, keeps up with announcements relevant to the legal department, and stays up to date on industry news related to SportCity. Her behavior is an example of

Describe some of the trends that affect job performance in the contemporary workplace.

Given the increase in service jobs, explain the implications for job performance.

Among the important points about counterproductive behaviors is the fact that

Organizational citizenship behaviors include

Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.

Although interpersonal citizenship behavior is beneficial in many contexts, it may be most important when people work in

Explain counterproductive behavior, as well as the various categories and subcategories. Provide examples of each.

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Selena sells luxury cars for a living, but in recent months her sales have slumped. This is partly due to an economic recession, which has led to a downturn in the market. In addition, Selena has been distracted by the fact that her mother has been in the hospital. As a result of her decline in sales, Selena recently received a bad job performance rating. Why would she have grounds to dispute this rating?

Evaluating an employee's performance based on results alone provides the best picture of which employees are worth more to an organization.

Forced ranking systems can force managers to give bad evaluations to good performers.