Question 1

Among the jobs that represent the bulk of the growth in the service industries is that of

Accepted Answer

A)  maintenance technician. 
B)  factory worker. 
C)  retail salesperson. 
D)  skilled laborer. 
E)  IT specialist. 
A)  maintenance technician. 
B)  factory worker. 
C)  retail salesperson. 
D)  skilled laborer. 
E)  IT specialist.

Question 2

A week ago, Manny wrecked a company car when another driver pulled out in front of him, and once he threw away about a hundred dollars' worth of perfectly good office supplies while clearing out an old storage cabinet. Yet his supervisors have not held either action against him. Why is this most likely the case?

Accepted Answer

A)  These acts were unintentional and therefore are not considered counterproductive behavior. 
B)  Manny is already receiving professional help for his tendency toward counterproductive behavior. 
C)  Manny is such a good performer at the company that he can get away with counterproductive behavior. 
D)  Manny has connections to the company's leadership and therefore will not be blamed for counterproductive behavior. 
E)  These acts were the result of Manny's personal problems and therefore are not considered counterproductive behavior. 
A)  These acts were unintentional and therefore are not considered counterproductive behavior. 
B)  Manny is already receiving professional help for his tendency toward counterproductive behavior. 
C)  Manny is such a good performer at the company that he can get away with counterproductive behavior. 
D)  Manny has connections to the company's leadership and therefore will not be blamed for counterproductive behavior. 
E)  These acts were the result of Manny's personal problems and therefore are not considered counterproductive behavior.

Question 3

Interpersonal citizenship behavior is most important when people work in large groups.

Accepted Answer

A) True 
 B)False

Question 4

Sometimes the best task performers engage in counterproductive behavior.

Accepted Answer

A) True 
 B)False

Question 5

Under management by objectives (MBO), employees meet with their manager in order to

Accepted Answer

A)  evaluate one another's performance with regard to their respective positions. 
B)  ascertain whether the setting of goals or objectives is proceeding properly. 
C)  work out differences regarding their approaches to the job performance rating. 
D)  develop a set of mutually agreed-upon objectives that are measurable and specific. 
E)  create mutually agreeable subjective criteria for evaluating job performance. 
A)  evaluate one another's performance with regard to their respective positions. 
B)  ascertain whether the setting of goals or objectives is proceeding properly. 
C)  work out differences regarding their approaches to the job performance rating. 
D)  develop a set of mutually agreed-upon objectives that are measurable and specific. 
E)  create mutually agreeable subjective criteria for evaluating job performance.

Question 6

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as

Accepted Answer

A)  job performance. 
B)  citizenship behavior. 
C)  knowledge work. 
D)  task performance. 
E)  civic virtue. 
A)  job performance. 
B)  citizenship behavior. 
C)  knowledge work. 
D)  task performance. 
E)  civic virtue.

Question 7

As the manager of the local Express Package Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, and so forth. DeAnna is evaluating each of these employees in terms of their

Accepted Answer

A)  task performance. 
B)  job performance. 
C)  citizenship behavior. 
D)  counterproductive behavior. 
E)  courtesy. 
A)  task performance. 
B)  job performance. 
C)  citizenship behavior. 
D)  counterproductive behavior. 
E)  courtesy.

Question 8

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Accepted Answer

A) True 
 B)False

Question 9

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

Accepted Answer

A) True 
 B)False

Question 10

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Accepted Answer

A) True 
 B)False

Question 11

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Accepted Answer

A) True 
 B)False

Question 12

Minor interpersonal counterproductive behaviors include

Accepted Answer

A)  sabotage. 
B)  harassment. 
C)  incivility. 
D)  abuse. 
E)  theft. 
A)  sabotage. 
B)  harassment. 
C)  incivility. 
D)  abuse. 
E)  theft.

Question 13

Tamora has had a rough year. Thanks to a quick temper, she got into an altercation that landed her in jail, and she subsequently lost her job on an auto-parts assembly line. Now she is out of jail and trying to make a new start. The factory will take her back, but only as an unskilled laborer with a chance to work her way back to her old job. On the other hand, an Internet retailer needs customer service personnel, and in spite of her record with the law, they are willing to consider Tamora's application because she scored high on a battery of tests. Given the fact that both jobs offer about the same level of pay and benefits, the best option for Tamora is to

Accepted Answer

A)  realize that both jobs represent dying industries and continue looking for a position that has more of a future. 
B)  give the Internet retail job a try because it does not involve physical labor and therefore will be better for her as she ages. 
C)  take the Internet retail job because it is part of a growing industry, but realize that she needs to work on her anger issues. 
D)  go back to the factory because she already has contacts there and stands a good chance of quickly working her way into her old job. 
E)  recognize the growth potential in the industrial sector and that she should go back to the factory with the knowledge that she has a long-term future there. 
A)  realize that both jobs represent dying industries and continue looking for a position that has more of a future. 
B)  give the Internet retail job a try because it does not involve physical labor and therefore will be better for her as she ages. 
C)  take the Internet retail job because it is part of a growing industry, but realize that she needs to work on her anger issues. 
D)  go back to the factory because she already has contacts there and stands a good chance of quickly working her way into her old job. 
E)  recognize the growth potential in the industrial sector and that she should go back to the factory with the knowledge that she has a long-term future there.

Question 14

Amanda and her team are about to begin performing a job analysis for the position of structural engineer at their firm. The very first thing they should do is

Accepted Answer

A)  examine highly rated activities, which can then be incorporated into training programs as learning objectives. 
B)  consult with a technical university to determine the requirements for obtaining a degree in structural engineering. 
C)  generate a list of activities involved with the job, using data collected through observations, surveys, and interviews. 
D)  look for activities that can become a part of performance evaluation systems as measures to evaluate task performance. 
E)  arrange for a group of subject matter experts to evaluate the job in terms of the importance and frequency of the activities involved. 
A)  examine highly rated activities, which can then be incorporated into training programs as learning objectives. 
B)  consult with a technical university to determine the requirements for obtaining a degree in structural engineering. 
C)  generate a list of activities involved with the job, using data collected through observations, surveys, and interviews. 
D)  look for activities that can become a part of performance evaluation systems as measures to evaluate task performance. 
E)  arrange for a group of subject matter experts to evaluate the job in terms of the importance and frequency of the activities involved.

Question 15

Define task performance and explain its dimensions. Give examples.

Accepted Answer

Student examples will vary but should de

Question 16

Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as

Accepted Answer

A)  property deviance. 
B)  wasting resources. 
C)  substance abuse. 
D)  personal aggression. 
E)  political deviance. 
A)  property deviance. 
B)  wasting resources. 
C)  substance abuse. 
D)  personal aggression. 
E)  political deviance.

Question 17

Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the use of social networking for performance management.

Accepted Answer

Social networking technology has recentl

Question 19

Gloria, Angelica, and Roberto all work for Dr. Elena at Brite & Beautiful Dentistry. One day, Gloria was in the small parking lot behind the office and noticed a sizeable pool of water near the building, even though it had not rained recently. She and the others began to monitor the situation, and soon determined that they had a leak somewhere in the drainage pipes, so Roberto called a plumber. The plumber came out the next day, and though he agreed with their assessment that they had a leaky pipe, he could not find the exact spot where the water was leaking. Given that the pipes lay under concrete, digging them out would involve a great deal of time and expense-not to mention noise and dust. Then Angelica had an idea: since Dr. Elena, like many dentists, kept a small amount of radioactive material on hand for making dental implants, they could release an extremely small portion through each of the sinks, toilets, and other drains in succession, then use a Geiger counter, which measures radioactivity, to locate the leak. Her coworkers scoffed, but Dr. Elena said it would be possible to release an amount of material too small to be harmful, but large enough to register on the Geiger counter. The plumber said it sounded like a good idea to him, and thanks to Angelica, within a little more than an hour's time, he had located the leak and was able to fix it with a minimum of trouble. In arriving at this solution, Angelica demonstrated one of the behaviors involved in adaptability, namely

Accepted Answer

A)  dealing with uncertain and unpredictable work situations. 
B)  learning work tasks, technologies, and work situations. 
C)  handling emergencies or crisis situations. 
D)  demonstrating interpersonal adaptability. 
E)  solving problems creatively. 
A)  dealing with uncertain and unpredictable work situations. 
B)  learning work tasks, technologies, and work situations. 
C)  handling emergencies or crisis situations. 
D)  demonstrating interpersonal adaptability. 
E)  solving problems creatively.

Question 20

Donnell is a computer programmer whose job performance rating notes the fact that he often goes out to the parking lot and sits in his car during lunch hour. He is otherwise sociable and never late coming back from lunch; therefore, this is not an appropriate item to include on his job performance rating because it

Accepted Answer

A)  is not a behavior relevant to the accomplishment of organizational goals. 
B)  demonstrates an undue focus on interpersonal citizenship behavior. 
C)  relates to his task performance rather than his job performance. 
D)  implies that he is doing something wrong by sitting in his car. 
E)  concerns citizenship behavior rather than job performance. 
A)  is not a behavior relevant to the accomplishment of organizational goals. 
B)  demonstrates an undue focus on interpersonal citizenship behavior. 
C)  relates to his task performance rather than his job performance. 
D)  implies that he is doing something wrong by sitting in his car. 
E)  concerns citizenship behavior rather than job performance.

Among the jobs that represent the bulk of the growth in the service industries is that of

Interpersonal citizenship behavior is most important when people work in large groups.

Sometimes the best task performers engage in counterproductive behavior.

Under management by objectives (MBO), employees meet with their manager in order to

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Minor interpersonal counterproductive behaviors include

Amanda and her team are about to begin performing a job analysis for the position of structural engineer at their firm. The very first thing they should do is

Define task performance and explain its dimensions. Give examples.

Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as

Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Discuss the use of social networking for performance management.

What Is Organizational Behavior?

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters

Exam 2: Job Performance

Among the jobs that represent the bulk of the growth in the service industries is that of

Interpersonal citizenship behavior is most important when people work in large groups.

Sometimes the best task performers engage in counterproductive behavior.

Under management by objectives (MBO), employees meet with their manager in order to

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Minor interpersonal counterproductive behaviors include

Amanda and her team are about to begin performing a job analysis for the position of structural engineer at their firm. The very first thing they should do is

Define task performance and explain its dimensions. Give examples.

Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as

Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Discuss the use of social networking for performance management.

What Is Organizational Behavior?

Organizational Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Learning and Decision Making

Personality and Cultural Values

Ability

Teams: Characteristics and Diversity

Teams: Processes and Communication

Leadership: Power and Negotiation

Leadership: Styles and Behaviors

Organizational Structure

Organizational Culture

Filters