Exam 18: Organizational Change and Stress Management

Organizations have built-in mechanisms-like their selection processes and formalized regulations-to produce stability. When an organization is confronted with change, these mechanisms act as a counterbalance to sustain stability. Which of the following organizational sources of resistance to change is represented by these mechanisms?

Which of the following is an example of an individual source of resistance to change?

Excessive smoking, substance abuse, and sleep disorders are all examples of ________ symptoms of stress.

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

________ is one way to achieve unfreezing of an organization's status quo.

Sensitivity training emphasizes changing behavior through structured group interaction.

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

What are the various individual sources of resistance to change?

Which of the following steps in Kotter's eight-step plan for implementing change represents the refreezing stage in Lewin's three-step model?

Which of the following types of changes involves a new idea being applied to initiating or improving a product, process, or service?

Elaine is very good at what she does, but she is constantly stressed by internal deadlines assigned to co-workers, obligatory meetings, and time lost in unrelated idle cubicle chatter. Today, after a meeting with her supervisor, she has been given more responsibility for her work, is able to set her own deadlines, decline attendance to various department meetings, and telecommute two days a week. Elaine's boss is using which of the following organizational strategies to reduce her stress?

Idea champions display characteristics associated with ________ leadership.

________ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.