Question 1

It is easiest for management to deal with resistance when it is ________.

Accepted Answer

A)  concealed 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt 
A)  concealed 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt

Question 2

Rudolf is dealing with impending layoffs at work. Yesterday, at a pharmacy, he measured his blood pressure and it was high. He also notices that when he thinks about the future, his heart rate accelerates. Rudolf is demonstrating ________ symptoms of stress.

Accepted Answer

A)  psychological 
B)  physiological 
C)  behavioral 
D)  personal 
E)  reactive 
A)  psychological 
B)  physiological 
C)  behavioral 
D)  personal 
E)  reactive

Question 3

Describe the process of appreciative inquiry (AI).

Accepted Answer

Appreciative inquiry (AI) accentuates th

Question 4

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Accepted Answer

A)  Organizational development 
B)  Organizational polarization 
C)  Operant conditioning 
D)  Organizational restructuring 
E)  Action research 
A)  Organizational development 
B)  Organizational polarization 
C)  Operant conditioning 
D)  Organizational restructuring 
E)  Action research

Question 5

Research shows that ________ employees are stressed by a lack of control, while ________ employees are stressed by job evaluations and lack of training.

Accepted Answer

A)  U.S., Chinese 
B)  U.S., Mexican 
C)  U.K., Canadian 
D)  Chinese, U.K. 
E)  Mexican, Canadian 
A)  U.S., Chinese 
B)  U.S., Mexican 
C)  U.K., Canadian 
D)  Chinese, U.K. 
E)  Mexican, Canadian

Question 6

During the design step of appreciative inquiry, participants ________.

Accepted Answer

A)  find a common vision of how the organization will look in the future 
B)  use information from the discovery phase to speculate on possible futures 
C)  identify the organization's strengths 
D)  recount times they felt the organization worked best 
E)  write action plans and develop implementation strategies 
A)  find a common vision of how the organization will look in the future 
B)  use information from the discovery phase to speculate on possible futures 
C)  identify the organization's strengths 
D)  recount times they felt the organization worked best 
E)  write action plans and develop implementation strategies

Question 7

Describe Lewin's three-step model used for managing change.

Accepted Answer

Kurt Lewin argued that successful change

Question 8

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

Accepted Answer

A)  structural 
B)  environmental 
C)  organizational 
D)  personal 
E)  social 
A)  structural 
B)  environmental 
C)  organizational 
D)  personal 
E)  social

Question 9

Which of the following is a step in the appreciative inquiry process?

Accepted Answer

A)  analysis 
B)  dreaming 
C)  inferring 
D)  classifying 
E)  collaboration 
A)  analysis 
B)  dreaming 
C)  inferring 
D)  classifying 
E)  collaboration

Question 10

In order to make their firm a learning organization, managers should ________.

Accepted Answer

A)  increase the number of hierarchical levels in the organization 
B)  avoid the use of cross-functional teams 
C)  penalize mistakes 
D)  increase the degree of departmentalization 
E)  redesign the organizational structure 
A)  increase the number of hierarchical levels in the organization 
B)  avoid the use of cross-functional teams 
C)  penalize mistakes 
D)  increase the degree of departmentalization 
E)  redesign the organizational structure

Question 11

What are the various organizational approaches toward managing stress?

Accepted Answer

Several factors that cause stress-partic

Question 12

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Accepted Answer

A) True 
 B)False

Question 13

In a paradox situation, we are required to balance tensions within only one specific situation or setting.

Accepted Answer

A) True 
 B)False

Question 14

Brian's team just had a research breakthrough. They'll need several thousands of dollars to complete the project. Brian has called a series of meetings in which he's promoting the significance of the new discovery, explaining the economic benefits that will result from the final project, and answering questions. Brian is a(n) ________ within his company.

Accepted Answer

A)  change agent 
B)  arbitrator 
C)  manipulator 
D)  idea champion 
E)  stress creator 
A)  change agent 
B)  arbitrator 
C)  manipulator 
D)  idea champion 
E)  stress creator

Question 15

Who are change agents?

Accepted Answer

Change agents are the people in an organ

Question 16

What is organizational development? What are the various values on which the organizational development techniques are based?

Accepted Answer

Organizational development (OD) is a col

Question 17

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par, which has caused a backlog in work.
-Which of the following, if true, would weaken the argument to use coercive techniques in this situation?

Accepted Answer

A)  The company cannot afford to hire temp workers to handle the backlog and complete the work on time. 
B)  The company has taken several efforts to improve the level of employee morale and motivation. 
C)  The company's current work volumes are quite high. 
D)  The company recently learned that one of its clients utilizes the services of a rival content management firm. 
E)  The company just finished its peak season, during which employees were required to work overtime and on weekends. 
A)  The company cannot afford to hire temp workers to handle the backlog and complete the work on time. 
B)  The company has taken several efforts to improve the level of employee morale and motivation. 
C)  The company's current work volumes are quite high. 
D)  The company recently learned that one of its clients utilizes the services of a rival content management firm. 
E)  The company just finished its peak season, during which employees were required to work overtime and on weekends.

Question 18

Passion for change among entrepreneurs is greatest when work roles and the social environment encourage them to put their creative identities forward.

Accepted Answer

A) True 
 B)False

Question 19

Resistance to change can be positive if it leads to open discussion and debate.

Accepted Answer

A) True 
 B)False

Question 20

During the dreaming step of appreciative inquiry, participants ________.

Accepted Answer

A)  identify the organization's strengths 
B)  use information from the discovery phase to speculate on possible futures 
C)  find a common vision of how the organization will look in the future 
D)  write action plans and develop implementation strategies 
E)  recount times they felt the organization worked best 
A)  identify the organization's strengths 
B)  use information from the discovery phase to speculate on possible futures 
C)  find a common vision of how the organization will look in the future 
D)  write action plans and develop implementation strategies 
E)  recount times they felt the organization worked best

It is easiest for management to deal with resistance when it is ________.

Rudolf is dealing with impending layoffs at work. Yesterday, at a pharmacy, he measured his blood pressure and it was high. He also notices that when he thinks about the future, his heart rate accelerates. Rudolf is demonstrating ________ symptoms of stress.

Describe the process of appreciative inquiry (AI).

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Research shows that employees are stressed by a lack of control, while employees are stressed by job evaluations and lack of training.

During the design step of appreciative inquiry, participants ________.

Describe Lewin's three-step model used for managing change.

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

Which of the following is a step in the appreciative inquiry process?

In order to make their firm a learning organization, managers should ________.

What are the various organizational approaches toward managing stress?

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

In a paradox situation, we are required to balance tensions within only one specific situation or setting.

Who are change agents?

What is organizational development? What are the various values on which the organizational development techniques are based?

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par, which has caused a backlog in work. -Which of the following, if true, would weaken the argument to use coercive techniques in this situation?

Passion for change among entrepreneurs is greatest when work roles and the social environment encourage them to put their creative identities forward.

Resistance to change can be positive if it leads to open discussion and debate.

During the dreaming step of appreciative inquiry, participants ________.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

It is easiest for management to deal with resistance when it is ________.

Rudolf is dealing with impending layoffs at work. Yesterday, at a pharmacy, he measured his blood pressure and it was high. He also notices that when he thinks about the future, his heart rate accelerates. Rudolf is demonstrating ________ symptoms of stress.

Describe the process of appreciative inquiry (AI).

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Research shows that ________ employees are stressed by a lack of control, while ________ employees are stressed by job evaluations and lack of training.

During the design step of appreciative inquiry, participants ________.

Describe Lewin's three-step model used for managing change.

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

Which of the following is a step in the appreciative inquiry process?

In order to make their firm a learning organization, managers should ________.

What are the various organizational approaches toward managing stress?

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

In a paradox situation, we are required to balance tensions within only one specific situation or setting.

Who are change agents?

What is organizational development? What are the various values on which the organizational development techniques are based?

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par, which has caused a backlog in work. -Which of the following, if true, would weaken the argument to use coercive techniques in this situation?

Passion for change among entrepreneurs is greatest when work roles and the social environment encourage them to put their creative identities forward.

Resistance to change can be positive if it leads to open discussion and debate.

During the dreaming step of appreciative inquiry, participants ________.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Research shows that employees are stressed by a lack of control, while employees are stressed by job evaluations and lack of training.