Exam 18: Organizational Change and Stress Management

Louise is overwhelmed with the new tasks that she has been assigned after the department merger. Each day, she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Louise is able to get most of the work done and feels better at the end of the day. Louise is using ________ techniques to reduce her stress.

An example of change in competition is ________.

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Which of the following resistances to change is overt and immediate?

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n) ________ change.

The application of direct threats or force upon resisters is called ________.

Which of the following is the last step in Kotter's eight-step plan for implementing change?

Procedural fairness while implementing changes is especially important when ________.

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Belonging creates paradoxes between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Discuss the various individual approaches toward managing stress.

Paradox theory states the key paradox in management is that there is no final optimal status for an organization.

An example of change in the nature of the workforce is an increase in ________.

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

Compare and contrast challenge stressors and hindrance stressors.