Question 1

What are the various structural variables that facilitate innovation?

Accepted Answer

Structural variables are one potential s

Question 2

Change is not as inevitable for companies as it is for individuals.

Accepted Answer

A) True 
 B)False

Question 3

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult to implement if you cannot overcome the resistance of the sales personnel and obtain their cooperation.
-You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A)  communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion 
A)  communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion

Question 4

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the first step in Kotter's eight-step plan for implementing change?

Accepted Answer

A)  Create a new vision to direct the change and strategies for achieving the vision. 
B)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
C)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
D)  Form a coalition with enough power to lead the change. 
E)  Communicate the vision throughout the organization. 
A)  Create a new vision to direct the change and strategies for achieving the vision. 
B)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
C)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
D)  Form a coalition with enough power to lead the change. 
E)  Communicate the vision throughout the organization.

Question 6

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Accepted Answer

A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity 
A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity

Question 7

Employees are more accepting of changes when they are committed to the organization as a whole.

Accepted Answer

A) True 
 B)False

Question 8

A meta-analysis of responses from more than 35,000 individuals showed role ambiguity, role conflict, role overload, job insecurity, environmental uncertainty, and situational constraints were all consistently and negatively related to job performance.

Accepted Answer

A) True 
 B)False

Question 9

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

Accepted Answer

A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 10

What are the various organizational development techniques?

Accepted Answer

The various organizational development t

Question 11

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

Accepted Answer

A)  dreaming 
B)  destiny 
C)  collaboration 
D)  inferring 
E)  discovery 
A)  dreaming 
B)  destiny 
C)  collaboration 
D)  inferring 
E)  discovery

Question 12

Discuss the psychological symptoms of stress.

Accepted Answer

Job dissatisfaction is an obvious cause

Question 13

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Accepted Answer

A)  coercion 
B)  cooptation 
C)  procedural fairness 
D)  distributive bargaining 
E)  operant conditioning 
A)  coercion 
B)  cooptation 
C)  procedural fairness 
D)  distributive bargaining 
E)  operant conditioning

Question 14

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult to implement if you cannot overcome the resistance of the sales personnel and obtain their cooperation.
-You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A)  education and communication 
B)  participation 
C)  negotiation 
D)  coercion 
E)  cooptation 
A)  education and communication 
B)  participation 
C)  negotiation 
D)  coercion 
E)  cooptation

Question 15

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

Accepted Answer

A)  environmental 
B)  organizational 
C)  economic 
D)  structural 
E)  personal 
A)  environmental 
B)  organizational 
C)  economic 
D)  structural 
E)  personal

Question 16

Fony Corp., headquartered in China, is a leading manufacturer of electronic devices and solutions intended for professional markets. The company is considering upgrading the technology currently being used at Fony's manufacturing facility, located in Guangdong, that specializes in producing lithium-ion batteries, which are used to power laptops, cameras, cell phones, and other similar gadgets. The new technology is expected to increase efficiency levels and will also allow for greater adherence to quality standards.
-Which of the following, if true, would most strengthen the argument that Fony Corp. should upgrade its technology?

Accepted Answer

A)  The market for consumer electronics such as laptops, cameras, cell phones, and other similar gadgets is in the late maturity stage. 
B)  Fony will be able to recover the cost of the new technology within eight years. 
C)  Fony's main client account is at risk after the client had to recall nearly 2 million notebooks owing to defective batteries. 
D)  The existing technology is currently functioning at the optimal level and the cost of maintenance is minimal. 
E)  Fony last upgraded its technology six years ago and it has an adequate budget to fund the acquisition. 
A)  The market for consumer electronics such as laptops, cameras, cell phones, and other similar gadgets is in the late maturity stage. 
B)  Fony will be able to recover the cost of the new technology within eight years. 
C)  Fony's main client account is at risk after the client had to recall nearly 2 million notebooks owing to defective batteries. 
D)  The existing technology is currently functioning at the optimal level and the cost of maintenance is minimal. 
E)  Fony last upgraded its technology six years ago and it has an adequate budget to fund the acquisition.

Question 17

Which of the following actions can extinguish risk taking and innovation?

Accepted Answer

A)  long tenure in management 
B)  encouraging experimentation 
C)  rewarding for the absence of failures rather than for the presence of successes 
D)  using organic organizational structures 
E)  using an organizational structure that scores low on vertical differentiation, formalization, and centralization 
A)  long tenure in management 
B)  encouraging experimentation 
C)  rewarding for the absence of failures rather than for the presence of successes 
D)  using organic organizational structures 
E)  using an organizational structure that scores low on vertical differentiation, formalization, and centralization

Question 18

Which of the following is an example of an organizational source of resistance to change?

Accepted Answer

A)  limited focus of change 
B)  security 
C)  fear of the unknown 
D)  selective information processing 
E)  habit 
A)  limited focus of change 
B)  security 
C)  fear of the unknown 
D)  selective information processing 
E)  habit

Question 19

Describe the organizational factors that create stress and discuss how they compare to the factors of resistance to change. How are they similar and different? Are the methods for managing change useful for managing stress caused by organizational factors?

Accepted Answer

Pressures to avoid errors or complete ta

Question 20

Which of the following statements is not true regarding organizational approaches to managing stress?

Accepted Answer

A)  With goal-setting in the organization, individuals perform better when they have specific and challenging goals and receive feedback on their progress toward these goals. 
B)  Redesigning jobs to give employees more responsibility, more meaningful work, more autonomy, and increased feedback can reduce stress. 
C)  Managers should consider decreasing employee involvement in decision making because evidence clearly shows that decreases in employee empowerment reduce psychological strain. 
D)  Increasing formal organizational communication with employees reduces uncertainty. 
E)  Some employees need an occasional escape from the pace of their work. 
A)  With goal-setting in the organization, individuals perform better when they have specific and challenging goals and receive feedback on their progress toward these goals. 
B)  Redesigning jobs to give employees more responsibility, more meaningful work, more autonomy, and increased feedback can reduce stress. 
C)  Managers should consider decreasing employee involvement in decision making because evidence clearly shows that decreases in employee empowerment reduce psychological strain. 
D)  Increasing formal organizational communication with employees reduces uncertainty. 
E)  Some employees need an occasional escape from the pace of their work.

What are the various structural variables that facilitate innovation?

Change is not as inevitable for companies as it is for individuals.

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

Which of the following is the first step in Kotter's eight-step plan for implementing change?

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Employees are more accepting of changes when they are committed to the organization as a whole.

A meta-analysis of responses from more than 35,000 individuals showed role ambiguity, role conflict, role overload, job insecurity, environmental uncertainty, and situational constraints were all consistently and negatively related to job performance.

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

What are the various organizational development techniques?

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

Discuss the psychological symptoms of stress.

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

Which of the following actions can extinguish risk taking and innovation?

Which of the following is an example of an organizational source of resistance to change?

Describe the organizational factors that create stress and discuss how they compare to the factors of resistance to change. How are they similar and different? Are the methods for managing change useful for managing stress caused by organizational factors?

Which of the following statements is not true regarding organizational approaches to managing stress?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

What are the various structural variables that facilitate innovation?

Change is not as inevitable for companies as it is for individuals.

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

Which of the following is the first step in Kotter's eight-step plan for implementing change?

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Employees are more accepting of changes when they are committed to the organization as a whole.

A meta-analysis of responses from more than 35,000 individuals showed role ambiguity, role conflict, role overload, job insecurity, environmental uncertainty, and situational constraints were all consistently and negatively related to job performance.

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

What are the various organizational development techniques?

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

Discuss the psychological symptoms of stress.

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

Which of the following actions can extinguish risk taking and innovation?

Which of the following is an example of an organizational source of resistance to change?

Describe the organizational factors that create stress and discuss how they compare to the factors of resistance to change. How are they similar and different? Are the methods for managing change useful for managing stress caused by organizational factors?

Which of the following statements is not true regarding organizational approaches to managing stress?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters