Question 1

Undue tension and anxiety about oral communication, written communication, or both is called ________.

Accepted Answer

A)  information overload 
B)  communication misrepresentation 
C)  selective perception 
D)  communication apprehension 
E)  filtering 
A)  information overload 
B)  communication misrepresentation 
C)  selective perception 
D)  communication apprehension 
E)  filtering

Question 2

What are the benefits and drawbacks of e-mail?

Accepted Answer

The business benefits of e-mail messages

Question 3

Filtering is a barrier to effective communication that takes place when ________.

Accepted Answer

A)  the interpretation of the message is affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them 
A)  the interpretation of the message is affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them

Question 4

What can managers do to make sure that important information is not withheld from them through silence?

Accepted Answer

A)  engage in selective perception 
B)  listen to and support diverse opinions 
C)  deal with information overload 
D)  hire employees with high emotional intelligence 
E)  tell employees what they want to hear 
A)  engage in selective perception 
B)  listen to and support diverse opinions 
C)  deal with information overload 
D)  hire employees with high emotional intelligence 
E)  tell employees what they want to hear

Question 5

Which of the following statements is true with regard to nonverbal communication?

Accepted Answer

A)  Nonverbal communication has a high degree of potential distortion. 
B)  E-mails and memos are examples of nonverbal communication. 
C)  The importance of nonverbal cues is low as they have no fixed meanings. 
D)  Level of interest and the perceived status between a sender and a receiver can be studied through body language. 
E)  Messages received through oral and nonverbal communication cannot be contradictory to each other. 
A)  Nonverbal communication has a high degree of potential distortion. 
B)  E-mails and memos are examples of nonverbal communication. 
C)  The importance of nonverbal cues is low as they have no fixed meanings. 
D)  Level of interest and the perceived status between a sender and a receiver can be studied through body language. 
E)  Messages received through oral and nonverbal communication cannot be contradictory to each other.

Question 6

Communication that takes place among members of work groups at the same level is known as ________ communication.

Accepted Answer

A)  diagonal 
B)  grapevine 
C)  upward 
D)  lateral 
E)  downward 
A)  diagonal 
B)  grapevine 
C)  upward 
D)  lateral 
E)  downward

Question 7

Whether people use automatic or controlled processing for reacting to a persuasive message is often a function of ________.

Accepted Answer

A)  time 
B)  their level of interest in it 
C)  heuristics 
D)  effort 
E)  availability of research 
A)  time 
B)  their level of interest in it 
C)  heuristics 
D)  effort 
E)  availability of research

Question 8

Reuben Williams, the marketing manager for F&B Industries, is frustrated. He feels that the production division repeatedly lets his division down. Although the latest marketing strategy announced that a new product would be available in the market by July, the production division was unable to complete the production of the first batch till August. The production manager claims that manpower is short and the targets placed on the production division are unreasonably high. To resolve this deadlock, they will be meeting soon. This meeting is an example of ________ communication.

Accepted Answer

A)  lateral 
B)  grapevine 
C)  diagonal 
D)  upward 
E)  downward 
A)  lateral 
B)  grapevine 
C)  diagonal 
D)  upward 
E)  downward

Question 9

Janice is a part of a work team comprised of five members. Explain the various ways in which this team may be organized and how it would impact the team's communication.

Accepted Answer

Janice's team can be organized in three

Question 10

In high-context cultures, directness is valued more than trust.

Accepted Answer

A) True 
 B)False

Undue tension and anxiety about oral communication, written communication, or both is called ________.

What are the benefits and drawbacks of e-mail?

Filtering is a barrier to effective communication that takes place when ________.

What can managers do to make sure that important information is not withheld from them through silence?

Which of the following statements is true with regard to nonverbal communication?

Communication that takes place among members of work groups at the same level is known as ________ communication.

Whether people use automatic or controlled processing for reacting to a persuasive message is often a function of ________.

Janice is a part of a work team comprised of five members. Explain the various ways in which this team may be organized and how it would impact the team's communication.

In high-context cultures, directness is valued more than trust.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

Undue tension and anxiety about oral communication, written communication, or both is called ________.

What are the benefits and drawbacks of e-mail?

Filtering is a barrier to effective communication that takes place when ________.

What can managers do to make sure that important information is not withheld from them through silence?

Which of the following statements is true with regard to nonverbal communication?

Communication that takes place among members of work groups at the same level is known as ________ communication.

Whether people use automatic or controlled processing for reacting to a persuasive message is often a function of ________.

Janice is a part of a work team comprised of five members. Explain the various ways in which this team may be organized and how it would impact the team's communication.

In high-context cultures, directness is valued more than trust.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters