Exam 11: Communication

Voice refers to the ability to contribute words of value to the meeting or other forum in the workplace.

When the receiver of a communication translates the message, it is known as ________.

When you need to gauge the receptivity of a recipient, which type of communication is best?

The sender, the message, and the receiver are all parts of the communication process.

Crossed arms convey a feeling of approachability.

Before buying her new phone, Gina listed the various requirements her new phone must meet. As a wedding planner, much of her work revolves around using e-mail to forward pictures of locations, designs, and food arrangements that she could categorize by themes and prices. She requires a phone with high storage capacity, speedy Internet, and easy-to-use methods to organize and save content. After listing these requirements, she fixed a budget and began surveying phones online. She also obtained information from friends. In a week's time, Gina had shortlisted three models that suited her needs and was ready to make the final choice. Gina used ________ to arrive at this decision.

Written communication such as letter writing is characterized by ________.

Which of the following statements is true regarding an informal communication channel?

Which of the following is an example of downward communication?

Which of the following is a disadvantage of downward communication?

Communication apprehension applies to oral and written communication.

A(n) ________ is a web site about a single person or company.

A relatively superficial consideration of evidence and information making use of heuristics is defined as ________.

Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their Aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. Who represents the noise in the communication process depicted in this scenario?

Lateral communication is often created to short-circuit the vertical hierarchy within an organization.

Which of following is true regarding text messaging?

The emotional sharing function of communication involves ________.

Managers can identify influencers (highly networked people trusted by their coworkers) by noting which individuals are small talkers (those who regularly communicate about insignificant, unrelated issues).

When communicating with people from a different culture, how can you reduce misinterpretations?

Shirley Shands is a hard worker, but Debra, her manager, is irritated with her. While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.