Exam 11: Communication

With reference to the communication process, the ________ is the medium through which the message travels.

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

In a communication process, the ________ initiates a message by encoding a thought.

Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager's initiative to hold this meeting fulfills the ________ function of communication.

Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate?

Which of the following is desirable with regard to persuasive communication?

What are the seven key parts of the communication process?

It's important to remember that persuasion can benefit or harm an organization.

When the middle-level manager of the production department at Wilson Works was laid off, many employees who worked under him became apprehensive about their job security. They were aware of the current trend toward laying off employees in the economy. The termination of their manager combined with the fact that their division had performed only moderately well in the last two quarters led the employees to believe that they were at a high risk of losing their jobs as well. Which of the following, if true, would weaken the argument that the production manager should hold face-to-face meetings to assure the employees in the production division?

Managers should minimize the negative consequences of rumors by limiting rumors' range and impact.

Communication that flows from one level of a group or organization to a lower level is called downward communication.

Which of the following is an example of upward communication?

Automatic processing requires a detailed consideration of evidence and information relying on facts, figures, and logic.

When attempting to communicate a written message persuasively, it is desirable that ________.

________ is defined as the absence of information.

The criteria of member satisfaction is best met by the ________ type of formal small-group network.

The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers, sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called ________.

Which of the following is a unique advantage of lateral communication?

Explain how the grapevine functions and why it exists in organizational communication.

Low-context cultures primarily rely on ________ in communicating with others.