Question 1

Which of the following is not a common characteristic of an effective team?

Accepted Answer

A)  The team has adequate resources. 
B)  The team has effective leadership. 
C)  The team has a climate of trust. 
D)  The team has a performance and evaluation system that reflects team contributions. 
E)  The team is the right size for the task-about 15-20 people. 
A)  The team has adequate resources. 
B)  The team has effective leadership. 
C)  The team has a climate of trust. 
D)  The team has a performance and evaluation system that reflects team contributions. 
E)  The team is the right size for the task-about 15-20 people.

Question 2

Cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is not true regarding multiteam systems?

Accepted Answer

A)  They are used to offset the problems associated with adding more members to an existing team. 
B)  They are collections of two or more independent teams that share a superordinate goal. 
C)  They are effectively teams of teams. 
D)  They are more successful when they have boundary spanners. 
E)  They perform better when lines of communication are restricted. 
A)  They are used to offset the problems associated with adding more members to an existing team. 
B)  They are collections of two or more independent teams that share a superordinate goal. 
C)  They are effectively teams of teams. 
D)  They are more successful when they have boundary spanners. 
E)  They perform better when lines of communication are restricted.

Question 4

Organizational demography suggests that attributes such as age or the date of joining should help the organization in ________.

Accepted Answer

A)  promoting diversity and multiculturalism 
B)  reducing discrimination in the workplace 
C)  determining appropriate compensation packages 
D)  assessing the training needs at an occupational level 
E)  predicting employee turnover in the company 
A)  promoting diversity and multiculturalism 
B)  reducing discrimination in the workplace 
C)  determining appropriate compensation packages 
D)  assessing the training needs at an occupational level 
E)  predicting employee turnover in the company

Question 5

According to the concept of organizational demography, if team members have dissimilar experiences, it will lead to ________.

Accepted Answer

A)  increased employee satisfaction 
B)  decreased level of conflicts 
C)  higher employee motivation 
D)  higher employee turnover 
E)  higher team efficacy 
A)  increased employee satisfaction 
B)  decreased level of conflicts 
C)  higher employee motivation 
D)  higher employee turnover 
E)  higher team efficacy

Question 6

Describe and discuss self-managed work teams.

Accepted Answer

Self-managed work teams are groups of em

Question 7

Which of the following is an example of a task conflict?

Accepted Answer

A)  Will and Hilda have been removed from the team they worked with after they were overheard making derogatory comments about one of their colleague's racial origin. 
B)  Henry and Solomon have been reprimanded by their project lead for spending too much time using the Internet for personal use at work. 
C)  Linda and Dorothy had a disagreement over which of their employees should be assigned to work on a high-priority project. 
D)  Sally and her manager have just had a heated argument because Sally feels she has been overlooked for a promotion that was her rightful due. 
E)  The company head has resigned after longstanding conflict between him and his top management employees. 
A)  Will and Hilda have been removed from the team they worked with after they were overheard making derogatory comments about one of their colleague's racial origin. 
B)  Henry and Solomon have been reprimanded by their project lead for spending too much time using the Internet for personal use at work. 
C)  Linda and Dorothy had a disagreement over which of their employees should be assigned to work on a high-priority project. 
D)  Sally and her manager have just had a heated argument because Sally feels she has been overlooked for a promotion that was her rightful due. 
E)  The company head has resigned after longstanding conflict between him and his top management employees.

Question 8

The work of your group would be better done in teams if the members of the team are ________.

Accepted Answer

A)  independent 
B)  autonomous 
C)  individualistic 
D)  interdependent 
E)  reflexive 
A)  independent 
B)  autonomous 
C)  individualistic 
D)  interdependent 
E)  reflexive

Question 9

Diane Fielding, owner of the famous Mint chain of restaurants, planned to revamp the whole concept and structure of her outlets. With this purpose in mind, she selected five managers from her existing outlets based on their performance in relation to targets, experience, and motivation. Each manager was asked to take up an aspect of the restaurant's functioning like menu, décor, and customer service measures. Diane was sure that this group of high performers possessed a clear understanding of the ground realities, which made them the best candidates to contemplate and implement the required changes. In order to reward them, she announced a hefty bonus for their collective performance. Six months later, after the changes were implemented, Diane realized that the group had made many questionable decisions, which were resulting in problems. Which of the following, if true, would best explain this outcome?

Accepted Answer

A)  The team members had skills that were complementary to each other and added value to the project. 
B)  The team members had high levels of affective commitment to their jobs as Diane was a good leader. 
C)  Typically, these managers viewed each other as competition as Diane only rewarded the highest earning outlet with incentives. 
D)  Two of the branches of Mint were located in the suburbs, while the other three outlets were located in busy areas and witnessed more customers. 
E)  The team members were clear about their duties, and role ambiguity was minimal. 
A)  The team members had skills that were complementary to each other and added value to the project. 
B)  The team members had high levels of affective commitment to their jobs as Diane was a good leader. 
C)  Typically, these managers viewed each other as competition as Diane only rewarded the highest earning outlet with incentives. 
D)  Two of the branches of Mint were located in the suburbs, while the other three outlets were located in busy areas and witnessed more customers. 
E)  The team members were clear about their duties, and role ambiguity was minimal.

Question 10

Which of the following statements is true regarding self-managed work teams?

Accepted Answer

A)  Self-managed work teams typically consist of forty to fifty employees. 
B)  Self-managed work teams typically manage conflicts well. 
C)  Members of self-managed work teams typically report lower job satisfaction. 
D)  Self-managed work teams are typically composed of employees from different departments who work independent of each other. 
E)  In the case of self-managed work teams, supervisory positions take on decreased importance. 
A)  Self-managed work teams typically consist of forty to fifty employees. 
B)  Self-managed work teams typically manage conflicts well. 
C)  Members of self-managed work teams typically report lower job satisfaction. 
D)  Self-managed work teams are typically composed of employees from different departments who work independent of each other. 
E)  In the case of self-managed work teams, supervisory positions take on decreased importance.

Question 11

Which of the following is not part of the process of the team effectiveness model?

Accepted Answer

A)  a common purpose 
B)  climate of trust 
C)  specific goals 
D)  social loafing 
E)  conflict levels 
A)  a common purpose 
B)  climate of trust 
C)  specific goals 
D)  social loafing 
E)  conflict levels

Question 12

Cultural diversity is an asset for teams where tasks ________.

Accepted Answer

A)  require a variety of viewpoints 
B)  are simple and routine 
C)  involve emotional labor 
D)  are highly technical 
E)  required for completing the work are highly independent 
A)  require a variety of viewpoints 
B)  are simple and routine 
C)  involve emotional labor 
D)  are highly technical 
E)  required for completing the work are highly independent

Question 13

Shane Dermott is a manager at a software design firm that develops software programs for clients using multiple teams of specialists. One of his most successful teams has been performing very well for years and so it came as a surprise to Shane when he noticed a sharp drop in the team's performance. He decided to speak with the team members individually and find a solution. After interviewing all 7 team members, he determined that one of the team members performed routine administrative tasks that were hardly visible to any of the other team members and understood that this was a case of social loafing which demotivated the entire group. Which of the following would most likely improve the performance of the employee who was social loafing?

Accepted Answer

A)  encouraging him to work more independently 
B)  making him individually responsible for definite and crucial tasks 
C)  empowering him to make decisions autonomously 
D)  providing him with administrative training 
E)  giving him additional assignments to complete 
A)  encouraging him to work more independently 
B)  making him individually responsible for definite and crucial tasks 
C)  empowering him to make decisions autonomously 
D)  providing him with administrative training 
E)  giving him additional assignments to complete

Question 14

Problems such as lack of trust or lack of sharing information among team members in a competitive group can be swiftly changed by rewarding collective performance over individual performance.

Accepted Answer

A) True 
 B)False

Question 15

Virtual teams are characterized by ________ in comparison to teams which interact face-to-face.

Accepted Answer

A)  low popularity among companies 
B)  the use of computers to interact 
C)  low sharing of unique information 
D)  low need for supervision 
E)  low need for publicizing throughout the organization 
A)  low popularity among companies 
B)  the use of computers to interact 
C)  low sharing of unique information 
D)  low need for supervision 
E)  low need for publicizing throughout the organization

Question 16

Which of the following is not one of the key components of effective teams?

Accepted Answer

A)  climate of trust 
B)  company reputation 
C)  adequate resources 
D)  member flexibility 
E)  leadership and structure 
A)  climate of trust 
B)  company reputation 
C)  adequate resources 
D)  member flexibility 
E)  leadership and structure

Question 17

Teams and traditional departments have the same level of flexibility and responsiveness to external changes.

Accepted Answer

A) True 
 B)False

Question 18

The team effectiveness model classifies the key components of effective teams into three general categories: context, composition, and process. Which of the following variables belongs to the composition category?

Accepted Answer

A)  adequate resources 
B)  conflict level 
C)  team efficacy 
D)  performance evaluation system 
E)  personality of team members 
A)  adequate resources 
B)  conflict level 
C)  team efficacy 
D)  performance evaluation system 
E)  personality of team members

Question 19

Which of the following teams is more likely to be made up of employees from about the same hierarchical level but different work areas?

Accepted Answer

A)  problem-solving 
B)  self-managed work 
C)  cross-functional 
D)  traditional 
E)  departmental 
A)  problem-solving 
B)  self-managed work 
C)  cross-functional 
D)  traditional 
E)  departmental

Question 20

Which of the following pairs of personality dimensions contribute to high team effectiveness?

Accepted Answer

A)  introversion and reflexivity 
B)  type A and type B 
C)  reflexivity and submissiveness 
D)  conscientiousness and openness to experience 
E)  perfectionism and rule consciousness 
A)  introversion and reflexivity 
B)  type A and type B 
C)  reflexivity and submissiveness 
D)  conscientiousness and openness to experience 
E)  perfectionism and rule consciousness

Which of the following is not a common characteristic of an effective team?

Cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Which of the following statements is not true regarding multiteam systems?

Organizational demography suggests that attributes such as age or the date of joining should help the organization in ________.

According to the concept of organizational demography, if team members have dissimilar experiences, it will lead to ________.

Describe and discuss self-managed work teams.

Which of the following is an example of a task conflict?

The work of your group would be better done in teams if the members of the team are ________.

Which of the following statements is true regarding self-managed work teams?

Which of the following is not part of the process of the team effectiveness model?

Cultural diversity is an asset for teams where tasks ________.

Problems such as lack of trust or lack of sharing information among team members in a competitive group can be swiftly changed by rewarding collective performance over individual performance.

Virtual teams are characterized by ________ in comparison to teams which interact face-to-face.

Which of the following is not one of the key components of effective teams?

Teams and traditional departments have the same level of flexibility and responsiveness to external changes.

The team effectiveness model classifies the key components of effective teams into three general categories: context, composition, and process. Which of the following variables belongs to the composition category?

Which of the following teams is more likely to be made up of employees from about the same hierarchical level but different work areas?

Which of the following pairs of personality dimensions contribute to high team effectiveness?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 10: Understanding Work Teams

Which of the following is not a common characteristic of an effective team?

Cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Which of the following statements is not true regarding multiteam systems?

Organizational demography suggests that attributes such as age or the date of joining should help the organization in ________.

According to the concept of organizational demography, if team members have dissimilar experiences, it will lead to ________.

Describe and discuss self-managed work teams.

Which of the following is an example of a task conflict?

The work of your group would be better done in teams if the members of the team are ________.

Which of the following statements is true regarding self-managed work teams?

Which of the following is not part of the process of the team effectiveness model?

Cultural diversity is an asset for teams where tasks ________.

Problems such as lack of trust or lack of sharing information among team members in a competitive group can be swiftly changed by rewarding collective performance over individual performance.

Virtual teams are characterized by ________ in comparison to teams which interact face-to-face.

Which of the following is not one of the key components of effective teams?

Teams and traditional departments have the same level of flexibility and responsiveness to external changes.

The team effectiveness model classifies the key components of effective teams into three general categories: context, composition, and process. Which of the following variables belongs to the composition category?

Which of the following teams is more likely to be made up of employees from about the same hierarchical level but different work areas?

Which of the following pairs of personality dimensions contribute to high team effectiveness?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters