Question 1

Dysfunctional turnover is the loss of poor-performing employees who choose to leave an organization.

Accepted Answer

A) True 
 B)False

Question 2

In the context of downsizing, outplacement services often include advice and training in preparing résumés.

Accepted Answer

A) True 
 B)False

Question 3

Flodrivec, a chemical manufacturing company, is moving its administrative office to larger premises; therefore, it currently has various job openings. Due to paucity of time, the recruitment manager of Flodrivec wants to conduct a common interview test for all the candidates. The work at Flodrivec demands its staff to be good at critical thinking, math, verbal reasoning, and quantitative concepts. In this scenario, which of the following selection tests should Flodrivec conduct to hire the right candidates?

Accepted Answer

A)  A specific ability test 
B)  A work sample test 
C)  A personality test 
D)  A cognitive ability test 
A)  A specific ability test 
B)  A work sample test 
C)  A personality test 
D)  A cognitive ability test

Question 4

During the hiring process for a customer relationship manager at Jocylles, a toy manufacturer, the applicants were given role-playing exercises in which they were asked to interact directly with a trained role player. This was designed to assess the communication and interpersonal skills of the candidates. In this scenario, which of the following selection tests did Jocylles employ to hire a customer relationship manager?

Accepted Answer

A)  Specific ability quizzes 
B)  Assessment centers 
C)  Personality quizzes 
D)  Biographical data surveys 
A)  Specific ability quizzes 
B)  Assessment centers 
C)  Personality quizzes 
D)  Biographical data surveys

Question 5

To get a job as a web content manager at Glentap, an e-commerce site, one must be organized and excellent at meeting deadlines, and must be hardworking. This is because Glentap's management believes that these capabilities cannot be developed through training. In this scenario, which of the following selection tests does Glentap most likely conduct to hire the right candidates?

Accepted Answer

A)  Aptitude tests 
B)  Cognitive ability tests 
C)  Personality tests 
D)  Work sample tests 
A)  Aptitude tests 
B)  Cognitive ability tests 
C)  Personality tests 
D)  Work sample tests

Question 6

Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted?

Accepted Answer

A)  Stock options 
B)  Profit sharing 
C)  Commission 
D)  Piecework 
A)  Stock options 
B)  Profit sharing 
C)  Commission 
D)  Piecework

Question 7

Laws and regulations governing safety standards regulate the interaction between management and labor unions.

Accepted Answer

A) True 
 B)False

Question 8

Due to disagreement between senior interviewers at Calvtipy, a publishing firm, the human resources department gave each of the senior interviewers in the company the opportunity to conduct interviews individually. They were also allowed to decide the number of rounds for each interview. This scenario best illustrates _____.

Accepted Answer

A)  closed interviews 
B)  disciplinary interviews 
C)  unstructured interviews 
D)  panel interviews 
A)  closed interviews 
B)  disciplinary interviews 
C)  unstructured interviews 
D)  panel interviews

Question 9

Bernalk Corp., a financial organization, only promotes Whites to senior management positions. In the context of employment discrimination, this scenario best illustrates _____.

Accepted Answer

A)  disparate treatment 
B)  adverse impact 
C)  affirmative action 
D)  minority domination 
A)  disparate treatment 
B)  adverse impact 
C)  affirmative action 
D)  minority domination

Question 10

_____ is the process of developing a pool of qualified job applicants from outside the company.

Accepted Answer

A)  Disparate recruiting 
B)  Functional turnover 
C)  External recruiting 
D)  Voluntary turnover 
A)  Disparate recruiting 
B)  Functional turnover 
C)  External recruiting 
D)  Voluntary turnover

Question 11

Eva, a human resources associate at a cell phone manufacturing company, was not given the promotion she deserved because she is a foreign national. In the context of employment discrimination, this scenario best illustrates _____.

Accepted Answer

A)  disparate treatment 
B)  adverse impact 
C)  affirmative action 
D)  minority domination 
A)  disparate treatment 
B)  adverse impact 
C)  affirmative action 
D)  minority domination

Question 12

Which of the following is a similarity between job descriptions and job specifications?

Accepted Answer

A)  Both are important results of a job analysis. 
B)  Both list the basic tasks, duties, and responsibilities required of an employee holding a particular job. 
C)  Both refer to the planned sequences of jobs through which employees may advance within an organization. 
D)  Both are used after the completion of the recruitment process. 
A)  Both are important results of a job analysis. 
B)  Both list the basic tasks, duties, and responsibilities required of an employee holding a particular job. 
C)  Both refer to the planned sequences of jobs through which employees may advance within an organization. 
D)  Both are used after the completion of the recruitment process.

Question 13

In the context of employment discrimination, which of the following is a difference between disparate treatment and adverse impact?

Accepted Answer

A)  Unlike adverse impact, disparate treatment can be calculated by dividing the decision rate for a protected group of people by the decision rate for a nonprotected group. 
B)  Unlike disparate impact, adverse impact is unintentional discrimination. 
C)  Violation of the four-fifths rule is not an automatic indication of disparate treatment, whereas violation of the four-fifths rule is an automatic indication of adverse impact. 
D)  Disparate treatment occurs when members of an ethnic group are harmed because they are hired or promoted at substantially lower rates than others, whereas adverse impact occurs when people are not given the same hiring opportunities as other employees because of their race and age. 
A)  Unlike adverse impact, disparate treatment can be calculated by dividing the decision rate for a protected group of people by the decision rate for a nonprotected group. 
B)  Unlike disparate impact, adverse impact is unintentional discrimination. 
C)  Violation of the four-fifths rule is not an automatic indication of disparate treatment, whereas violation of the four-fifths rule is an automatic indication of adverse impact. 
D)  Disparate treatment occurs when members of an ethnic group are harmed because they are hired or promoted at substantially lower rates than others, whereas adverse impact occurs when people are not given the same hiring opportunities as other employees because of their race and age.

Question 14

Managers should verify the information collected via résumés and application forms by comparing it with additional information collected during interviews and other stages of the selection process.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used to determine whether companies have engaged in discriminatory hiring and promotion practices?

Accepted Answer

A)  Equal rights 
B)  Disparate treatment 
C)  Unbiased recruitment 
D)  Opportunistic behavior 
A)  Equal rights 
B)  Disparate treatment 
C)  Unbiased recruitment 
D)  Opportunistic behavior

Question 16

Roadling Inc., a private bus company, has set minimum and maximum age limits for the recruitment of bus drivers. This is because younger bus drivers may not understand the seriousness of safeguarding the life and safety of passengers, and older bus drivers may not be able to work for long hours and night shifts. In the context of federal employment laws, this scenario exemplifies a(n) _____.

Accepted Answer

A)  employment regulation order 
B)  registered employment agreement 
C)  bona fide occupational qualification 
D)  critical skills employment permit 
A)  employment regulation order 
B)  registered employment agreement 
C)  bona fide occupational qualification 
D)  critical skills employment permit

Question 17

Kansamb Residential School, a school run by Christian missionaries, does not recruit teaching staff who practice other religions even when they meet the hiring requirements. In the context of employment discrimination, this scenario best illustrates _____.

Accepted Answer

A)  minority domination 
B)  adverse impact 
C)  affirmative action 
D)  disparate treatment 
A)  minority domination 
B)  adverse impact 
C)  affirmative action 
D)  disparate treatment

Question 18

Adverse impact is intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs.

Accepted Answer

A) True 
 B)False

Question 19

It is a violation to ask a female applicant for her _____ in a job application form.

Accepted Answer

A)  maiden name 
B)  educational history 
C)  work experience 
D)  address 
A)  maiden name 
B)  educational history 
C)  work experience 
D)  address

Question 20

Job specifications can be defined as:

Accepted Answer

A)  a set of procedures for advertising job openings within a company to existing employees. 
B)  written descriptions of the basic responsibilities required of an employee holding a particular job. 
C)  planned sequences of jobs through which employees may advance within an organization. 
D)  a written summary of the qualifications needed to successfully perform a particular job. 
A)  a set of procedures for advertising job openings within a company to existing employees. 
B)  written descriptions of the basic responsibilities required of an employee holding a particular job. 
C)  planned sequences of jobs through which employees may advance within an organization. 
D)  a written summary of the qualifications needed to successfully perform a particular job.

Dysfunctional turnover is the loss of poor-performing employees who choose to leave an organization.

In the context of downsizing, outplacement services often include advice and training in preparing résumés.

Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted?

Laws and regulations governing safety standards regulate the interaction between management and labor unions.

Bernalk Corp., a financial organization, only promotes Whites to senior management positions. In the context of employment discrimination, this scenario best illustrates _____.

_____ is the process of developing a pool of qualified job applicants from outside the company.

Eva, a human resources associate at a cell phone manufacturing company, was not given the promotion she deserved because she is a foreign national. In the context of employment discrimination, this scenario best illustrates _____.

Which of the following is a similarity between job descriptions and job specifications?

In the context of employment discrimination, which of the following is a difference between disparate treatment and adverse impact?

Managers should verify the information collected via résumés and application forms by comparing it with additional information collected during interviews and other stages of the selection process.

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used to determine whether companies have engaged in discriminatory hiring and promotion practices?

Kansamb Residential School, a school run by Christian missionaries, does not recruit teaching staff who practice other religions even when they meet the hiring requirements. In the context of employment discrimination, this scenario best illustrates _____.

Adverse impact is intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs.

It is a violation to ask a female applicant for her _____ in a job application form.

Job specifications can be defined as:

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 11: Managing Human Resource Systems

Dysfunctional turnover is the loss of poor-performing employees who choose to leave an organization.

In the context of downsizing, outplacement services often include advice and training in preparing résumés.

Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted?

Laws and regulations governing safety standards regulate the interaction between management and labor unions.

Bernalk Corp., a financial organization, only promotes Whites to senior management positions. In the context of employment discrimination, this scenario best illustrates _____.

_____ is the process of developing a pool of qualified job applicants from outside the company.

Eva, a human resources associate at a cell phone manufacturing company, was not given the promotion she deserved because she is a foreign national. In the context of employment discrimination, this scenario best illustrates _____.

Which of the following is a similarity between job descriptions and job specifications?

In the context of employment discrimination, which of the following is a difference between disparate treatment and adverse impact?

Managers should verify the information collected via résumés and application forms by comparing it with additional information collected during interviews and other stages of the selection process.

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used to determine whether companies have engaged in discriminatory hiring and promotion practices?

Kansamb Residential School, a school run by Christian missionaries, does not recruit teaching staff who practice other religions even when they meet the hiring requirements. In the context of employment discrimination, this scenario best illustrates _____.

Adverse impact is intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs.

It is a violation to ask a female applicant for her _____ in a job application form.

Job specifications can be defined as:

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters