Question 1

The concept "bureaucracy" refers to

Accepted Answer

A)  a large, normative organization. 
B)  any source of inefficiency in organizational operation. 
C)  an organizational model that operates informally. 
D)  an organizational model rationally designed to perform tasks efficiently. 
A)  a large, normative organization. 
B)  any source of inefficiency in organizational operation. 
C)  an organizational model that operates informally. 
D)  an organizational model rationally designed to perform tasks efficiently. D

Question 2

Which of the following is NOT a way in which today's Canadian business organizations differ from those a century ago?

Accepted Answer

A)  Today, there is more creative autonomy. 
B)  Today, we find more use of competitive work teams. 
C)  Today's organizations have a steeper, pyramid shape. 
D)  Today's organizations have more flexibility. 
A)  Today, there is more creative autonomy. 
B)  Today, we find more use of competitive work teams. 
C)  Today's organizations have a steeper, pyramid shape. 
D)  Today's organizations have more flexibility. C

Question 3

The concept "triad" refers to which of the following?

Accepted Answer

A)  any pyramid-shaped organization 
B)  a trial marriage 
C)  a social group with three members 
D)  a temporary social group 
A)  any pyramid-shaped organization 
B)  a trial marriage 
C)  a social group with three members 
D)  a temporary social group C

Question 4

Milgram's experiment showed that people are easily influenced by both "ordinary people" and legitimate authority figures.

Accepted Answer

A) True 
 B)False

Question 5

A social group toward which a person feels competition or opposition is which of the following?

Accepted Answer

A)  an in-group 
B)  an out-group 
C)  a reference group 
D)  a social network 
A)  an in-group 
B)  an out-group 
C)  a reference group 
D)  a social network

Question 6

A secondary group is a social group that

Accepted Answer

A)  we experience late in life. 
B)  is impersonal and engages in some specific activity. 
C)  engages in many, very important activities. 
D)  is generally much smaller than a primary group. 
A)  we experience late in life. 
B)  is impersonal and engages in some specific activity. 
C)  engages in many, very important activities. 
D)  is generally much smaller than a primary group.

Question 7

Frederick Taylor, the creator of "scientific management," would have favoured a flatter organizational shape and more organizational flexibility.

Accepted Answer

A) True 
 B)False

Question 8

As the number of members in a group goes up, the number of possible relationships among them goes up much faster.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is every society's most important primary group?

Accepted Answer

A)  the peer group 
B)  the work group 
C)  the family 
D)  the play group 
A)  the peer group 
B)  the work group 
C)  the family 
D)  the play group

Question 10

Formal organizations are

Accepted Answer

A)  small groups with elected leaders. 
B)  large secondary groups with a goal orientation. 
C)  networks that have many members. 
D)  only agencies that are part of the government. 
A)  small groups with elected leaders. 
B)  large secondary groups with a goal orientation. 
C)  networks that have many members. 
D)  only agencies that are part of the government.

Question 11

The scientific management approach was developed by

Accepted Answer

A)  Frederick Taylor. 
B)  Robert Merton. 
C)  Robert Michels. 
D)  Rosabeth Moss Kanter. 
A)  Frederick Taylor. 
B)  Robert Merton. 
C)  Robert Michels. 
D)  Rosabeth Moss Kanter.

Question 12

Which of the following is typically true of a social network?

Accepted Answer

A)  Networks are built on primary relationships. 
B)  Networks are "fuzzy" groups made up of people we "know of" rather than those we know well. 
C)  Networks encourage a strong sense of membership. 
D)  Networks have clear boundaries defining membership. 
A)  Networks are built on primary relationships. 
B)  Networks are "fuzzy" groups made up of people we "know of" rather than those we know well. 
C)  Networks encourage a strong sense of membership. 
D)  Networks have clear boundaries defining membership.

Question 13

What is the term for group leadership that emphasizes the completion of tasks?

Accepted Answer

A)  democratic leadership 
B)  authoritarian leadership 
C)  expressive leadership 
D)  instrumental leadership 
A)  democratic leadership 
B)  authoritarian leadership 
C)  expressive leadership 
D)  instrumental leadership

Question 14

The concept "McDonaldization of society" refers to

Accepted Answer

A)  McDonald's organizational principles coming to dominate all of society. 
B)  the spread of McDonald's restaurants around the world. 
C)  society becoming more filled with red tape and inefficiency. 
D)  the less and less predictable nature of today's society. 
A)  McDonald's organizational principles coming to dominate all of society. 
B)  the spread of McDonald's restaurants around the world. 
C)  society becoming more filled with red tape and inefficiency. 
D)  the less and less predictable nature of today's society.

Question 15

"Groupthink" is a form of social conformity in groups.

Accepted Answer

A) True 
 B)False

Question 16

Blau notes three ways in which social diversity influences intergroup contact. Which of the following is NOT one of these three?

Accepted Answer

A)  large groups turn inward 
B)  homogeneous groups turn outward 
C)  physical boundaries create social boundaries 
D)  heterogeneous groups turn outward 
A)  large groups turn inward 
B)  homogeneous groups turn outward 
C)  physical boundaries create social boundaries 
D)  heterogeneous groups turn outward

Question 17

Expressive leaders are more likely than instrumental leaders to enjoy more personal affection from group members.

Accepted Answer

A) True 
 B)False

Question 18

Weber believed that rational systems were efficient but _________________.

Accepted Answer

A)  ineffective overall 
B)  anomic 
C)  unsustainable 
D)  dehumanizing 
A)  ineffective overall 
B)  anomic 
C)  unsustainable 
D)  dehumanizing

Question 19

Which of the following traits is NOT a characteristic of secondary groups?

Accepted Answer

A)  large size 
B)  weak emotional ties 
C)  personal orientation 
D)  often short-term duration 
A)  large size 
B)  weak emotional ties 
C)  personal orientation 
D)  often short-term duration

Question 20

The boundary that distinguishes members from non-members is clearer in secondary groups than in primary groups.

Accepted Answer

A) True 
 B)False

Exam 7: Groups and Organizations

The concept "bureaucracy" refers to

Which of the following is NOT a way in which today's Canadian business organizations differ from those a century ago?

The concept "triad" refers to which of the following?

Milgram's experiment showed that people are easily influenced by both "ordinary people" and legitimate authority figures.

A social group toward which a person feels competition or opposition is which of the following?

A secondary group is a social group that

Frederick Taylor, the creator of "scientific management," would have favoured a flatter organizational shape and more organizational flexibility.

As the number of members in a group goes up, the number of possible relationships among them goes up much faster.

Which of the following is every society's most important primary group?

Formal organizations are

The scientific management approach was developed by

Which of the following is typically true of a social network?

What is the term for group leadership that emphasizes the completion of tasks?

The concept "McDonaldization of society" refers to

"Groupthink" is a form of social conformity in groups.

Blau notes three ways in which social diversity influences intergroup contact. Which of the following is NOT one of these three?

Expressive leaders are more likely than instrumental leaders to enjoy more personal affection from group members.

Weber believed that rational systems were efficient but _________________.

Which of the following traits is NOT a characteristic of secondary groups?

The boundary that distinguishes members from non-members is clearer in secondary groups than in primary groups.

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