Question 1

Which of the following is an advantage of combining visuals with supporting text?

Accepted Answer

A) Today's audiences are bombarded with messages, so anything that communicates quickly is welcome. 
B) Visuals along are less effective at describing complex ideas, making supporting text essential. 
C) Visuals often show parts and relationships that make up the whole, and supporting text is used to fill in the gaps. 
D) Diagrams and symbols must be explained to other cultures to ensure understanding. 
E) Visual images can offer explanations and text can be used to identify essential elements of the visual. 
A) Today's audiences are bombarded with messages, so anything that communicates quickly is welcome. 
B) Visuals along are less effective at describing complex ideas, making supporting text essential. 
C) Visuals often show parts and relationships that make up the whole, and supporting text is used to fill in the gaps. 
D) Diagrams and symbols must be explained to other cultures to ensure understanding. 
E) Visual images can offer explanations and text can be used to identify essential elements of the visual.

Question 2

What is the most common presentation structure used in television commercials and other advertisements?

Accepted Answer

A) Indirect format 
B) Storyteller's technique 
C) Direct format 
D) Mind mapping 
E) Limited scope 
A) Indirect format 
B) Storyteller's technique 
C) Direct format 
D) Mind mapping 
E) Limited scope

Question 3

A visual printed message most often acts as what?

Accepted Answer

A) A replacement for text 
B) Supporting material in printed documents 
C) A guide to printed reports 
D) A replacement for interactive digital components 
E) A supplement to interactive digital components 
A) A replacement for text 
B) Supporting material in printed documents 
C) A guide to printed reports 
D) A replacement for interactive digital components 
E) A supplement to interactive digital components

Question 4

If information is obscured or omitted,what can be the result for the communication?

Accepted Answer

A) The communication becomes inaccurate. 
B) The communication becomes unethical. 
C) Pertinent information is missing. 
D) The quantity of the information suffers. 
E) The reader is more likely to support your argument. 
A) The communication becomes inaccurate. 
B) The communication becomes unethical. 
C) Pertinent information is missing. 
D) The quantity of the information suffers. 
E) The reader is more likely to support your argument.

Question 5

Which method of communication is considered to have the greatest media richness?

Accepted Answer

A) Instant messages 
B) Texting 
C) Phone calls 
D) Emails 
E) Face to face 
A) Instant messages 
B) Texting 
C) Phone calls 
D) Emails 
E) Face to face

Question 6

Which of the following is an advantage of being in the same physical space while communicating?

Accepted Answer

A) Lower cost 
B) Less formality 
C) Nonverbal feedback 
D) Less preplanning 
E) Better interpretation of business trends 
A) Lower cost 
B) Less formality 
C) Nonverbal feedback 
D) Less preplanning 
E) Better interpretation of business trends

Question 7

When referring to channel and medium,medium is the system used to deliver the message.

Accepted Answer

A) True 
 B)False

Question 8

When using an indirect approach,the message should start with what?

Accepted Answer

A) Evidence 
B) The main idea 
C) Recommendations 
D) Conclusions 
E) Requests 
A) Evidence 
B) The main idea 
C) Recommendations 
D) Conclusions 
E) Requests

Question 9

Which of the following is an advantage when using mobile devices for business communication?

Accepted Answer

A) Portability and flexibility 
B) Screen size 
C) Resolution 
D) Bandwidth, speed and connectivity 
E) Operational costs 
A) Portability and flexibility 
B) Screen size 
C) Resolution 
D) Bandwidth, speed and connectivity 
E) Operational costs

Question 10

After determining a clear and meaningful purpose for a communication,what is the next step in planning the communication?

Accepted Answer

A) Understanding the needs of the audience 
B) Writing the communication 
C) Refining the topics to be covered in the communication 
D) Developing the first draft of the communication 
E) Determining the channel and medium for the communication 
A) Understanding the needs of the audience 
B) Writing the communication 
C) Refining the topics to be covered in the communication 
D) Developing the first draft of the communication 
E) Determining the channel and medium for the communication

Question 11

If you are unsure of what audience members need from your message,which of the following might be the most effective way to find out?

Accepted Answer

A) News releases 
B) Blogs 
C) Talk with supervisors 
D) Ask the audience for input 
E) Conduct surveys 
A) News releases 
B) Blogs 
C) Talk with supervisors 
D) Ask the audience for input 
E) Conduct surveys

Question 12

Which of the following is a nonverbal signal that affects the style and tone of the message?

Accepted Answer

A) Media richness 
B) Formality 
C) Media and channel limitations 
D) Urgency 
E) Audience preferences 
A) Media richness 
B) Formality 
C) Media and channel limitations 
D) Urgency 
E) Audience preferences

Question 13

Equally as important as delivering the right quantity of information,is the delivery of what?

Accepted Answer

A) Supplemental data 
B) Visual aids 
C) Background research information 
D) Survey results 
E) Quality information 
A) Supplemental data 
B) Visual aids 
C) Background research information 
D) Survey results 
E) Quality information

Question 14

When deciding what types of information to gather,determining what information the audience needs to move forward is an example of what?

Accepted Answer

A) Audience perspective 
B) Community input 
C) Knowledge-management systems 
D) Asking the audience for input 
E) Document revision 
A) Audience perspective 
B) Community input 
C) Knowledge-management systems 
D) Asking the audience for input 
E) Document revision

Question 15

Which of the following is a disadvantage of the oral,in-person combination of channel and medium?

Accepted Answer

A) There is limited opportunity for immediate feedback. 
B) There is no permanent, verifiable record of the communication. 
C) Misunderstanding are frequent and difficult to solve. 
D) There are limited and vague nonverbal cues. 
E) There is limited opportunity to express emotion and feelings in a coherent manner. 
A) There is limited opportunity for immediate feedback. 
B) There is no permanent, verifiable record of the communication. 
C) Misunderstanding are frequent and difficult to solve. 
D) There are limited and vague nonverbal cues. 
E) There is limited opportunity to express emotion and feelings in a coherent manner.

Question 16

To best gauge how employees and stakeholders are responding to a change in the business,the most current information will be found where?

Accepted Answer

A) Annual reports 
B) Marketing reports 
C) Customer surveys 
D) Blogs and microblogs 
E) News releases 
A) Annual reports 
B) Marketing reports 
C) Customer surveys 
D) Blogs and microblogs 
E) News releases

Question 17

Spending more time in the planning phase of the writing process leads to better results.

Accepted Answer

A) True 
 B)False

Question 18

During what part of the writing process does the writer ensure the accuracy of the information?

Accepted Answer

A) Defining the purpose 
B) Developing an audience profile 
C) Gathering the information 
D) Uncovering the audience's needs 
E) Providing required information 
A) Defining the purpose 
B) Developing an audience profile 
C) Gathering the information 
D) Uncovering the audience's needs 
E) Providing required information

Question 19

To save the audience time when reading and responding to a communication,the communication should be what?

Accepted Answer

A) Timely 
B) Electronic 
C) Efficient 
D) Detailed 
E) Written 
A) Timely 
B) Electronic 
C) Efficient 
D) Detailed 
E) Written

Question 20

When preparing to send a message,what should be determined?

Accepted Answer

A) Will anything change as a result of the message? 
B) Is the purpose realistic? 
C) Is the time right? 
D) Is the purpose acceptable to the organization? 
E) Is the message clear and meaningful? 
A) Will anything change as a result of the message? 
B) Is the purpose realistic? 
C) Is the time right? 
D) Is the purpose acceptable to the organization? 
E) Is the message clear and meaningful?

Which of the following is an advantage of combining visuals with supporting text?

What is the most common presentation structure used in television commercials and other advertisements?

A visual printed message most often acts as what?

If information is obscured or omitted,what can be the result for the communication?

Which method of communication is considered to have the greatest media richness?

Which of the following is an advantage of being in the same physical space while communicating?

When referring to channel and medium,medium is the system used to deliver the message.

When using an indirect approach,the message should start with what?

Which of the following is an advantage when using mobile devices for business communication?

After determining a clear and meaningful purpose for a communication,what is the next step in planning the communication?

If you are unsure of what audience members need from your message,which of the following might be the most effective way to find out?

Which of the following is a nonverbal signal that affects the style and tone of the message?

Equally as important as delivering the right quantity of information,is the delivery of what?

When deciding what types of information to gather,determining what information the audience needs to move forward is an example of what?

Which of the following is a disadvantage of the oral,in-person combination of channel and medium?

To best gauge how employees and stakeholders are responding to a change in the business,the most current information will be found where?

Spending more time in the planning phase of the writing process leads to better results.

During what part of the writing process does the writer ensure the accuracy of the information?

To save the audience time when reading and responding to a communication,the communication should be what?

When preparing to send a message,what should be determined?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 3: Planning Business Messages

Which of the following is an advantage of combining visuals with supporting text?

What is the most common presentation structure used in television commercials and other advertisements?

A visual printed message most often acts as what?

If information is obscured or omitted,what can be the result for the communication?

Which method of communication is considered to have the greatest media richness?

Which of the following is an advantage of being in the same physical space while communicating?

When referring to channel and medium,medium is the system used to deliver the message.

When using an indirect approach,the message should start with what?

Which of the following is an advantage when using mobile devices for business communication?

After determining a clear and meaningful purpose for a communication,what is the next step in planning the communication?

If you are unsure of what audience members need from your message,which of the following might be the most effective way to find out?

Which of the following is a nonverbal signal that affects the style and tone of the message?

Equally as important as delivering the right quantity of information,is the delivery of what?

When deciding what types of information to gather,determining what information the audience needs to move forward is an example of what?

Which of the following is a disadvantage of the oral,in-person combination of channel and medium?

To best gauge how employees and stakeholders are responding to a change in the business,the most current information will be found where?

Spending more time in the planning phase of the writing process leads to better results.

During what part of the writing process does the writer ensure the accuracy of the information?

To save the audience time when reading and responding to a communication,the communication should be what?

When preparing to send a message,what should be determined?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters