Question 1

Careful organization can help the writer arrange points that can soften the blow of unwelcome news.

Accepted Answer

A) True 
 B)False

Question 2

How can a video component improve live phone conversations?

Accepted Answer

A) Distractions are minimized 
B) Visual aids can be utilized 
C) Nonverbal communication can be observed 
D) Professionalism is more obvious 
E) More people can participate in the conversation 
A) Distractions are minimized 
B) Visual aids can be utilized 
C) Nonverbal communication can be observed 
D) Professionalism is more obvious 
E) More people can participate in the conversation

Question 3

During what part of the writing process does the writer consider what background information should be included in the writing?

Accepted Answer

A) Defining the purpose 
B) Developing an audience profile 
C) Gathering the information 
D) Uncovering the audience's needs 
E) Providing required information 
A) Defining the purpose 
B) Developing an audience profile 
C) Gathering the information 
D) Uncovering the audience's needs 
E) Providing required information

Question 4

When attempting to distill major thoughts from unorganized information,what approach might be most effective?

Accepted Answer

A) Question and answer chain 
B) Journalistic approach 
C) Mind mapping 
D) Brainstorming 
E) Storyteller's tour 
A) Question and answer chain 
B) Journalistic approach 
C) Mind mapping 
D) Brainstorming 
E) Storyteller's tour

Question 5

Which channel and medium combination takes longer to create and distribute but allows the sender to avoid immediate interactions?

Accepted Answer

A) Written, printed 
B) Written, digital 
C) Oral, printed 
D) Visual, digital 
E) Oral, digital 
A) Written, printed 
B) Written, digital 
C) Oral, printed 
D) Visual, digital 
E) Oral, digital

Question 6

Audiences are least likely to pay attention to ideas that are what?

Accepted Answer

A) Simple 
B) Compelling 
C) Emotional 
D) Unexpected 
E) Complex 
A) Simple 
B) Compelling 
C) Emotional 
D) Unexpected 
E) Complex

Question 7

Discuss key components of organizing the content of a written communication.

Accepted Answer

Organizing the communication starts by d

Question 8

Being in the same physical space is a key distinction in oral medium,in-person combination.

Accepted Answer

A) True 
 B)False

Question 9

Discuss the goals of any communication you might need to craft at the workplace,and describe actions that can be taken to achieve that goal.

Accepted Answer

No matter what kind of information you n

Question 10

Most media can only be distributed through one channel,so you have to select the channel and medium combination carefully.

Accepted Answer

A) True 
 B)False

Question 11

Reviewing your own assumptions and conclusions for validity also ensures what?

Accepted Answer

A) That the information is accurate 
B) That the quantity of the information is appropriate 
C) That the information is relevant 
D) That the information is ethical 
E) That the information well written 
A) That the information is accurate 
B) That the quantity of the information is appropriate 
C) That the information is relevant 
D) That the information is ethical 
E) That the information well written

Question 12

To determine the best approach to organizing your message,which of the following is least likely to affect the choice?

Accepted Answer

A) Audience's likely reaction 
B) Unique circumstances of the message 
C) The type of message 
D) The amount of time available to develop the message 
E) Unique circumstances of the audience 
A) Audience's likely reaction 
B) Unique circumstances of the message 
C) The type of message 
D) The amount of time available to develop the message 
E) Unique circumstances of the audience

Question 13

Communities of customers,product enthusiasts or others linked through social media who engage in online discussions are good sources of information from the community.

Accepted Answer

A) True 
 B)False

Question 14

When using the three-step writing process,how much of the available writing time should be set aside for planning?

Accepted Answer

A) 20 percent 
B) 30 percent 
C) 40 percent 
D) 50 percent 
E) 60 percent 
A) 20 percent 
B) 30 percent 
C) 40 percent 
D) 50 percent 
E) 60 percent

Question 15

When proofreading a message,the focus of the proofreading should be what?

Accepted Answer

A) Producing a high quality message 
B) Choosing strong words 
C) Conveying subject knowledge by using impressive sounding words 
D) Determining the channel and media for delivering the message 
E) Limiting the scope 
A) Producing a high quality message 
B) Choosing strong words 
C) Conveying subject knowledge by using impressive sounding words 
D) Determining the channel and media for delivering the message 
E) Limiting the scope

Question 16

Focusing on information that concerns your audience the most will increase the chances of what?

Accepted Answer

A) Accurate information 
B) Ethical messages 
C) Effective messages 
D) Quality messages 
E) Positive messages 
A) Accurate information 
B) Ethical messages 
C) Effective messages 
D) Quality messages 
E) Positive messages

Question 17

When determining audience composition,which of the following factors will have the least impact on your writing style?

Accepted Answer

A) Technology 
B) Culture 
C) Age 
D) Experience 
E) Attitude 
A) Technology 
B) Culture 
C) Age 
D) Experience 
E) Attitude

Question 18

When faced with the need to convey complex ideas and relationships quickly,what combination of channel and medium would be most effective? Why?

Accepted Answer

Visual/printed medium and channel would

Question 19

Connecting the sender's needs with the audience needs is called what?

Accepted Answer

A) Purpose 
B) Scope 
C) Limitation 
D) Objective 
E) Audience profile 
A) Purpose 
B) Scope 
C) Limitation 
D) Objective 
E) Audience profile

Question 20

Discuss the advantages and disadvantage of using a combination of a written medium and a digital channel of communication.

Accepted Answer

Advantages include the following:
• Allo

Careful organization can help the writer arrange points that can soften the blow of unwelcome news.

How can a video component improve live phone conversations?

During what part of the writing process does the writer consider what background information should be included in the writing?

When attempting to distill major thoughts from unorganized information,what approach might be most effective?

Which channel and medium combination takes longer to create and distribute but allows the sender to avoid immediate interactions?

Audiences are least likely to pay attention to ideas that are what?

Discuss key components of organizing the content of a written communication.

Being in the same physical space is a key distinction in oral medium,in-person combination.

Discuss the goals of any communication you might need to craft at the workplace,and describe actions that can be taken to achieve that goal.

Most media can only be distributed through one channel,so you have to select the channel and medium combination carefully.

Reviewing your own assumptions and conclusions for validity also ensures what?

To determine the best approach to organizing your message,which of the following is least likely to affect the choice?

Communities of customers,product enthusiasts or others linked through social media who engage in online discussions are good sources of information from the community.

When using the three-step writing process,how much of the available writing time should be set aside for planning?

When proofreading a message,the focus of the proofreading should be what?

Focusing on information that concerns your audience the most will increase the chances of what?

When determining audience composition,which of the following factors will have the least impact on your writing style?

When faced with the need to convey complex ideas and relationships quickly,what combination of channel and medium would be most effective? Why?

Connecting the sender's needs with the audience needs is called what?

Discuss the advantages and disadvantage of using a combination of a written medium and a digital channel of communication.

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 3: Planning Business Messages

Careful organization can help the writer arrange points that can soften the blow of unwelcome news.

How can a video component improve live phone conversations?

During what part of the writing process does the writer consider what background information should be included in the writing?

When attempting to distill major thoughts from unorganized information,what approach might be most effective?

Which channel and medium combination takes longer to create and distribute but allows the sender to avoid immediate interactions?

Audiences are least likely to pay attention to ideas that are what?

Discuss key components of organizing the content of a written communication.

Being in the same physical space is a key distinction in oral medium,in-person combination.

Discuss the goals of any communication you might need to craft at the workplace,and describe actions that can be taken to achieve that goal.

Most media can only be distributed through one channel,so you have to select the channel and medium combination carefully.

Reviewing your own assumptions and conclusions for validity also ensures what?

To determine the best approach to organizing your message,which of the following is least likely to affect the choice?

Communities of customers,product enthusiasts or others linked through social media who engage in online discussions are good sources of information from the community.

When using the three-step writing process,how much of the available writing time should be set aside for planning?

When proofreading a message,the focus of the proofreading should be what?

Focusing on information that concerns your audience the most will increase the chances of what?

When determining audience composition,which of the following factors will have the least impact on your writing style?

When faced with the need to convey complex ideas and relationships quickly,what combination of channel and medium would be most effective? Why?

Connecting the sender's needs with the audience needs is called what?

Discuss the advantages and disadvantage of using a combination of a written medium and a digital channel of communication.

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters