Question 1

Selecting the right combination of media and channels for producing and delivering a message takes place during what step of the writing process?

Accepted Answer

A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing 
A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing

Question 2

Describe the proofreading process and discuss what should be done to ensure effective proofreading.

Accepted Answer

Proofreading is not a one step process.T

Question 3

Which of the following is an example of a specific purpose for a communication?

Accepted Answer

A) "Let's set up a meeting next week to discuss staffing." 
B) "I would like to set up a meeting Tuesday at 10:00 to get approval to hire an addition to staff." 
C) "I would like to talk to you about our staffing shortage." 
D) "Are you free to meet on Tuesday for a while?" 
E) "I would like to hire a few more people. When are you free to talk?" 
A) "Let's set up a meeting next week to discuss staffing." 
B) "I would like to set up a meeting Tuesday at 10:00 to get approval to hire an addition to staff." 
C) "I would like to talk to you about our staffing shortage." 
D) "Are you free to meet on Tuesday for a while?" 
E) "I would like to hire a few more people. When are you free to talk?"

Question 4

Which of the following creates a visual aid indicating the relationship between ideas?

Accepted Answer

A) Storyteller's tour 
B) Questions and answer chain 
C) Journalistic approach 
D) Brainstorming 
E) Mind mapping 
A) Storyteller's tour 
B) Questions and answer chain 
C) Journalistic approach 
D) Brainstorming 
E) Mind mapping

Question 5

After developing a clear picture of the audience,the next step is to gather necessary information.

Accepted Answer

A) True 
 B)False

Question 6

When a message meets the audience's needs and gets the point across,it is considered to be what?

Accepted Answer

A) Timely 
B) Effective 
C) Efficient 
D) Detailed 
E) Verbal 
A) Timely 
B) Effective 
C) Efficient 
D) Detailed 
E) Verbal

Question 7

Every communication effort takes place in a particular situation,meaning you have a specific message to send to a specific audience under a specific set of circumstances.

Accepted Answer

A) True 
 B)False

Question 8

The scope of a business message includes what?

Accepted Answer

A) Background information on the topic 
B) A determination of relevant information to be included in the message 
C) The format for producing the message 
D) A list of all those who will be receiving the message 
E) A list of key terminology 
A) Background information on the topic 
B) A determination of relevant information to be included in the message 
C) The format for producing the message 
D) A list of all those who will be receiving the message 
E) A list of key terminology

Question 9

Before an audience will take the time to read or listen to a message,they have to be interested in the subject matter.

Accepted Answer

A) True 
 B)False

Question 10

Choosing strong words,creating effective sentences and developing coherent paragraphs take place during what part of the writing process?

Accepted Answer

A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing 
A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing

Question 11

When determining what channel and media to use for a communication,what type of concerns may be generated when sensitive or private communications are needed?

Accepted Answer

A) Costs 
B) Audience preference 
C) Security 
D) Urgency 
E) Formality 
A) Costs 
B) Audience preference 
C) Security 
D) Urgency 
E) Formality

Question 12

Identify when an indirect approach to providing information would be most effective,providing an example that highlights each step in the process.

Accepted Answer

When your audience will be skeptical abo

Question 13

Discuss the advantages and disadvantages of five methods used to gather information and gain insight before beginning research efforts.

Accepted Answer

The first method is considering the audi

Question 14

Which channel and medium combination allows flexibility of multiple formats and channels but can be limited in terms of reach and capability?

Accepted Answer

A) Written, printed 
B) Written, digital 
C) Visual, printed 
D) Visual, digital 
E) Oral, digital 
A) Written, printed 
B) Written, digital 
C) Visual, printed 
D) Visual, digital 
E) Oral, digital

Question 15

The three-step writing process is most effective in what type of business writing?

Accepted Answer

A) Emails 
B) Short memos 
C) Long reports 
D) External communications 
E) All written communications 
A) Emails 
B) Short memos 
C) Long reports 
D) External communications 
E) All written communications

Question 16

Identifying strong words to convey the meaning of the message takes place in the planning process.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is least likely to satisfy the audience's informational needs?

Accepted Answer

A) Accurate information 
B) Ethical information 
C) Pertinent information 
D) Quality information 
E) Background information 
A) Accurate information 
B) Ethical information 
C) Pertinent information 
D) Quality information 
E) Background information

Question 18

Considering the company's business objectives and policies can dictate what?

Accepted Answer

A) If the message is clear and meaningful 
B) If the purpose is cost effective for the organization 
C) If the time is right for the message 
D) If the purpose of the message is realistic 
E) If the message will change anything in the organization 
A) If the message is clear and meaningful 
B) If the purpose is cost effective for the organization 
C) If the time is right for the message 
D) If the purpose of the message is realistic 
E) If the message will change anything in the organization

Question 19

The quantity of information delivered is often more important than the quality of the information.

Accepted Answer

A) True 
 B)False

Question 20

If you expect your audience to be skeptical about your information,how can you minimize the potential for skepticism?

Accepted Answer

A) State conclusions and recommendations up front, then offer supporting evidence. 
B) Offer complete details. 
C) Offer a summary of each main point. 
D) Introduce conclusions gradually with more proof. 
E) Use oral communication instead of written communication. 
A) State conclusions and recommendations up front, then offer supporting evidence. 
B) Offer complete details. 
C) Offer a summary of each main point. 
D) Introduce conclusions gradually with more proof. 
E) Use oral communication instead of written communication.

Selecting the right combination of media and channels for producing and delivering a message takes place during what step of the writing process?

Describe the proofreading process and discuss what should be done to ensure effective proofreading.

Which of the following is an example of a specific purpose for a communication?

Which of the following creates a visual aid indicating the relationship between ideas?

After developing a clear picture of the audience,the next step is to gather necessary information.

When a message meets the audience's needs and gets the point across,it is considered to be what?

Every communication effort takes place in a particular situation,meaning you have a specific message to send to a specific audience under a specific set of circumstances.

The scope of a business message includes what?

Before an audience will take the time to read or listen to a message,they have to be interested in the subject matter.

Choosing strong words,creating effective sentences and developing coherent paragraphs take place during what part of the writing process?

When determining what channel and media to use for a communication,what type of concerns may be generated when sensitive or private communications are needed?

Identify when an indirect approach to providing information would be most effective,providing an example that highlights each step in the process.

Discuss the advantages and disadvantages of five methods used to gather information and gain insight before beginning research efforts.

Which channel and medium combination allows flexibility of multiple formats and channels but can be limited in terms of reach and capability?

The three-step writing process is most effective in what type of business writing?

Identifying strong words to convey the meaning of the message takes place in the planning process.

Which of the following is least likely to satisfy the audience's informational needs?

Considering the company's business objectives and policies can dictate what?

The quantity of information delivered is often more important than the quality of the information.

If you expect your audience to be skeptical about your information,how can you minimize the potential for skepticism?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 3: Planning Business Messages

Selecting the right combination of media and channels for producing and delivering a message takes place during what step of the writing process?

Describe the proofreading process and discuss what should be done to ensure effective proofreading.

Which of the following is an example of a specific purpose for a communication?

Which of the following creates a visual aid indicating the relationship between ideas?

After developing a clear picture of the audience,the next step is to gather necessary information.

When a message meets the audience's needs and gets the point across,it is considered to be what?

Every communication effort takes place in a particular situation,meaning you have a specific message to send to a specific audience under a specific set of circumstances.

The scope of a business message includes what?

Before an audience will take the time to read or listen to a message,they have to be interested in the subject matter.

Choosing strong words,creating effective sentences and developing coherent paragraphs take place during what part of the writing process?

When determining what channel and media to use for a communication,what type of concerns may be generated when sensitive or private communications are needed?

Identify when an indirect approach to providing information would be most effective,providing an example that highlights each step in the process.

Discuss the advantages and disadvantages of five methods used to gather information and gain insight before beginning research efforts.

Which channel and medium combination allows flexibility of multiple formats and channels but can be limited in terms of reach and capability?

The three-step writing process is most effective in what type of business writing?

Identifying strong words to convey the meaning of the message takes place in the planning process.

Which of the following is least likely to satisfy the audience's informational needs?

Considering the company's business objectives and policies can dictate what?

The quantity of information delivered is often more important than the quality of the information.

If you expect your audience to be skeptical about your information,how can you minimize the potential for skepticism?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters