Question 1

Which of the following would be an appropriate use of digital medium?

Accepted Answer

A) When you want to make a formal impression 
B) When you are legally required to provide information in print 
C) When you want to stand out from the flood of electronic messages 
D) When you want to introduce yourself to a customer or client 
E) When you need a permanent, unchangeable or secure record 
A) When you want to make a formal impression 
B) When you are legally required to provide information in print 
C) When you want to stand out from the flood of electronic messages 
D) When you want to introduce yourself to a customer or client 
E) When you need a permanent, unchangeable or secure record

Question 2

The overall subject of a message is called what?

Accepted Answer

A) Unifier 
B) Main idea 
C) Handle 
D) Topic 
E) Organizational cue 
A) Unifier 
B) Main idea 
C) Handle 
D) Topic 
E) Organizational cue

Question 3

The length and level of detail in a communication is indicated by what?

Accepted Answer

A) Mind mapping 
B) Storyteller's tour 
C) Limitations 
D) Scope 
E) Format 
A) Mind mapping 
B) Storyteller's tour 
C) Limitations 
D) Scope 
E) Format

Question 4

Which of the following is more formal in tone?

Accepted Answer

A) Podcasts 
B) Webinars 
C) Memos 
D) Letters 
E) Proposals 
A) Podcasts 
B) Webinars 
C) Memos 
D) Letters 
E) Proposals

Question 5

Media choices can be divided into oral,written and visual media.

Accepted Answer

A) True 
 B)False

Question 6

During the planning phase of the writing process,a writer should do all of the following except what?

Accepted Answer

A) Check for conciseness 
B) Limit the scope 
C) Select an approach 
D) Outline content 
E) Define the main idea 
A) Check for conciseness 
B) Limit the scope 
C) Select an approach 
D) Outline content 
E) Define the main idea

Question 7

When using mobile technology,increasing the size of buttons and text entry fields can help which of the following areas?

Accepted Answer

A) Portability and flexibility 
B) Screen size and resolution 
C) Input technologies 
D) Speed and connectivity 
E) Data usage costs 
A) Portability and flexibility 
B) Screen size and resolution 
C) Input technologies 
D) Speed and connectivity 
E) Data usage costs

Question 8

What part of the classic storytelling technique builds the audience's interest by increasing tension?

Accepted Answer

A) Preview to the story 
B) Introduction to the story 
C) Middle of the story 
D) End of the story 
E) Follow up to the story 
A) Preview to the story 
B) Introduction to the story 
C) Middle of the story 
D) End of the story 
E) Follow up to the story

Question 9

During what phase of the writing process does the writer check for clarity,conciseness and correctness?

Accepted Answer

A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing 
A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing

Question 10

Which of the following combinations is used most often on the job today?

Accepted Answer

A) Written medium, digital channel 
B) Visual medium, print channel 
C) Visual medium, digital channel 
D) Oral medium, digital channel 
E) Written medium, print channel 
A) Written medium, digital channel 
B) Visual medium, print channel 
C) Visual medium, digital channel 
D) Oral medium, digital channel 
E) Written medium, print channel

Question 11

After you have defined the main idea and supporting points,what is the next step in the planning sequence?

Accepted Answer

A) Determining the approach 
B) Committing thoughts to words 
C) Selecting the channel 
D) Selecting the medium 
E) Outlining content 
A) Determining the approach 
B) Committing thoughts to words 
C) Selecting the channel 
D) Selecting the medium 
E) Outlining content

Question 12

A knowledge management system would best be utilized when?

Accepted Answer

A) When defining the purpose 
B) When developing an audience profile 
C) When gathering information 
D) When determining audience needs 
E) When determining required information 
A) When defining the purpose 
B) When developing an audience profile 
C) When gathering information 
D) When determining audience needs 
E) When determining required information

Question 13

Which of the following is not affected by good organization of a message?

Accepted Answer

A) The audience's understanding of the message 
B) The acceptance of the message 
C) The time the writer spends crafting the message 
D) The time the audience spends reading the message 
E) The technology used to produce the message 
A) The audience's understanding of the message 
B) The acceptance of the message 
C) The time the writer spends crafting the message 
D) The time the audience spends reading the message 
E) The technology used to produce the message

Question 14

The main idea is a specific statement about the overall subject of the message.

Accepted Answer

A) True 
 B)False

Question 15

When determining scope,how many major supporting points should be included?

Accepted Answer

A) One 
B) As many as necessary 
C) One for each main idea 
D) Five 
E) No more than six 
A) One 
B) As many as necessary 
C) One for each main idea 
D) Five 
E) No more than six

Question 16

Before sending a message that may contribute to information overload,what should the sender consider?

Accepted Answer

A) If the message is clear and meaningful 
B) If the purpose is acceptable to the organization 
C) If the time is right for the message 
D) If the purpose of the message is realistic 
E) If the message will change anything in the organization 
A) If the message is clear and meaningful 
B) If the purpose is acceptable to the organization 
C) If the time is right for the message 
D) If the purpose of the message is realistic 
E) If the message will change anything in the organization

Question 17

Determining how to deliver a message takes place in the completing process.

Accepted Answer

A) True 
 B)False

Question 18

When using email,audience size and geography location no longer matters in the shaping of the message.

Accepted Answer

A) True 
 B)False

Question 19

Although expensive to print,which combination can convey complex ideas and relationships quickly?

Accepted Answer

A) Written, printed 
B) Visual, digital 
C) Oral, printed 
D) Visual, printed 
E) Oral, digital 
A) Written, printed 
B) Visual, digital 
C) Oral, printed 
D) Visual, printed 
E) Oral, digital

Question 20

A media that is leaner would be used for what types of messages?

Accepted Answer

A) Non-routine or complex messages 
B) Messages that transfer simple information 
C) Messages that attempt to humanize your presence 
D) Messages that communicate caring 
E) Messages to gain commitment 
A) Non-routine or complex messages 
B) Messages that transfer simple information 
C) Messages that attempt to humanize your presence 
D) Messages that communicate caring 
E) Messages to gain commitment

Which of the following would be an appropriate use of digital medium?

The overall subject of a message is called what?

The length and level of detail in a communication is indicated by what?

Which of the following is more formal in tone?

Media choices can be divided into oral,written and visual media.

During the planning phase of the writing process,a writer should do all of the following except what?

When using mobile technology,increasing the size of buttons and text entry fields can help which of the following areas?

What part of the classic storytelling technique builds the audience's interest by increasing tension?

During what phase of the writing process does the writer check for clarity,conciseness and correctness?

Which of the following combinations is used most often on the job today?

After you have defined the main idea and supporting points,what is the next step in the planning sequence?

A knowledge management system would best be utilized when?

Which of the following is not affected by good organization of a message?

The main idea is a specific statement about the overall subject of the message.

When determining scope,how many major supporting points should be included?

Before sending a message that may contribute to information overload,what should the sender consider?

Determining how to deliver a message takes place in the completing process.

When using email,audience size and geography location no longer matters in the shaping of the message.

Although expensive to print,which combination can convey complex ideas and relationships quickly?

A media that is leaner would be used for what types of messages?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 3: Planning Business Messages

Which of the following would be an appropriate use of digital medium?

The overall subject of a message is called what?

The length and level of detail in a communication is indicated by what?

Which of the following is more formal in tone?

Media choices can be divided into oral,written and visual media.

During the planning phase of the writing process,a writer should do all of the following except what?

When using mobile technology,increasing the size of buttons and text entry fields can help which of the following areas?

What part of the classic storytelling technique builds the audience's interest by increasing tension?

During what phase of the writing process does the writer check for clarity,conciseness and correctness?

Which of the following combinations is used most often on the job today?

After you have defined the main idea and supporting points,what is the next step in the planning sequence?

A knowledge management system would best be utilized when?

Which of the following is not affected by good organization of a message?

The main idea is a specific statement about the overall subject of the message.

When determining scope,how many major supporting points should be included?

Before sending a message that may contribute to information overload,what should the sender consider?

Determining how to deliver a message takes place in the completing process.

When using email,audience size and geography location no longer matters in the shaping of the message.

Although expensive to print,which combination can convey complex ideas and relationships quickly?

A media that is leaner would be used for what types of messages?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters