Question 1

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

Accepted Answer

A) True 
 B)False

Question 2

In a short essay, describe feedback control and give an example of its use.

Accepted Answer

The most popular type of control relies

Question 3

The controlling function helps managers protect an organization's ________.

Accepted Answer

A) reputation for honesty 
B) assets 
C) position in the community 
D) good name 
A) reputation for honesty 
B) assets 
C) position in the community 
D) good name

Question 4

The acid test compares the difference between current assets and inventories to current liabilities.

Accepted Answer

A) True 
 B)False

Question 5

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.

Accepted Answer

A) do nothing since sales exceeded goals 
B) run a sale on the racquet 
C) run a sale on other products 
D) inquire about ordering more racquets 
A) do nothing since sales exceeded goals 
B) run a sale on the racquet 
C) run a sale on other products 
D) inquire about ordering more racquets

Question 6

This type of performance measurement format would be most likely to include graphs, tables, and computer outputs.

Accepted Answer

A) oral report 
B) statistical report 
C) MBWA 
D) written report 
A) oral report 
B) statistical report 
C) MBWA 
D) written report

Question 7

The control management function ensures that ________ in an organization.

Accepted Answer

A) goals are set 
B) goals are met 
C) plans are made 
D) plans are realistic 
A) goals are set 
B) goals are met 
C) plans are made 
D) plans are realistic

Question 8

The value of the control function lies in three areas: planning, organizing, and motivating.

Accepted Answer

A) True 
 B)False

Question 9

All of the following are dangers of revising production goals downward EXCEPT ________.

Accepted Answer

A) it destroys incentive to work harder 
B) it increases incentive to work harder 
C) it gives employees an excuse to be less productive 
D) it gives employees something to blame for their lack of effort 
A) it destroys incentive to work harder 
B) it increases incentive to work harder 
C) it gives employees an excuse to be less productive 
D) it gives employees something to blame for their lack of effort

Question 10

Which statement about employee privacy is correct?

Accepted Answer

A) Employers have a legal right to monitor on-the-job employee phone calls. 
B) Employers have no legal right to monitor on-the-job employee phone calls. 
C) Employers have the legal right to monitor all employee phone calls. 
D) Employers do not have the right to monitor any employee phone calls. 
A) Employers have a legal right to monitor on-the-job employee phone calls. 
B) Employers have no legal right to monitor on-the-job employee phone calls. 
C) Employers have the legal right to monitor all employee phone calls. 
D) Employers do not have the right to monitor any employee phone calls.

Question 11

Managers always use these for performance standards during the control process.

Accepted Answer

A) goals created during the planning process 
B) employee opinions 
C) generic performance standards for the industry 
D) standards developed by performance experts 
A) goals created during the planning process 
B) employee opinions 
C) generic performance standards for the industry 
D) standards developed by performance experts

Question 12

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Accepted Answer

A) True 
 B)False

Question 13

Which kind of control takes place before the actual work is carried out?

Accepted Answer

A) feedback 
B) concurrent 
C) recurrent 
D) feedforward 
A) feedback 
B) concurrent 
C) recurrent 
D) feedforward

Question 14

The second step in the control process is to ________.

Accepted Answer

A) compare a standard against an ideal 
B) measure actual performance 
C) compare performance against a standard 
D) take action 
A) compare a standard against an ideal 
B) measure actual performance 
C) compare performance against a standard 
D) take action

Question 15

A balanced scorecard approach creates goals in four key performance areas and assesses ________.

Accepted Answer

A) whether the majority of them are met 
B) whether all four goals are met 
C) whether financial goals exceed the other goals 
D) which goals are exceeded 
A) whether the majority of them are met 
B) whether all four goals are met 
C) whether financial goals exceed the other goals 
D) which goals are exceeded

Question 16

In a short essay, describe workplace privacy concerns for managers today.What are managers doing to control this issue?

Accepted Answer

Employers can (and do), among other thin

Question 17

These forms of performance measurement provide the best and most immediate forms of feedback.

Accepted Answer

A) oral report and written report 
B) written report and statistical report 
C) MBWA and oral report 
D) statistical report and MBWA 
A) oral report and written report 
B) written report and statistical report 
C) MBWA and oral report 
D) statistical report and MBWA

Question 18

Immediate corrective action might include changing the way employees are paid for their work.

Accepted Answer

A) True 
 B)False

Question 19

Controlling compares ________ to see if goals are being achieved.

Accepted Answer

A) planned performance to standard performance 
B) standard performance to ideal performance 
C) actual performance to competitor performance 
D) actual performance to planned performance 
A) planned performance to standard performance 
B) standard performance to ideal performance 
C) actual performance to competitor performance 
D) actual performance to planned performance

Question 20

In many cases, immediate corrective action rather than basic corrective action is taken by managers because they ________.

Accepted Answer

A) want to be thorough 
B) lack time 
C) lack information 
D) don't understand the situation 
A) want to be thorough 
B) lack time 
C) lack information 
D) don't understand the situation

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

In a short essay, describe feedback control and give an example of its use.

The controlling function helps managers protect an organization's ________.

The acid test compares the difference between current assets and inventories to current liabilities.

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.

This type of performance measurement format would be most likely to include graphs, tables, and computer outputs.

The control management function ensures that ________ in an organization.

The value of the control function lies in three areas: planning, organizing, and motivating.

All of the following are dangers of revising production goals downward EXCEPT ________.

Which statement about employee privacy is correct?

Managers always use these for performance standards during the control process.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Which kind of control takes place before the actual work is carried out?

The second step in the control process is to ________.

A balanced scorecard approach creates goals in four key performance areas and assesses ________.

In a short essay, describe workplace privacy concerns for managers today.What are managers doing to control this issue?

These forms of performance measurement provide the best and most immediate forms of feedback.

Immediate corrective action might include changing the way employees are paid for their work.

Controlling compares ________ to see if goals are being achieved.

In many cases, immediate corrective action rather than basic corrective action is taken by managers because they ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 14: Foundations of Control

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

In a short essay, describe feedback control and give an example of its use.

The controlling function helps managers protect an organization's ________.

The acid test compares the difference between current assets and inventories to current liabilities.

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.

This type of performance measurement format would be most likely to include graphs, tables, and computer outputs.

The control management function ensures that ________ in an organization.

The value of the control function lies in three areas: planning, organizing, and motivating.

All of the following are dangers of revising production goals downward EXCEPT ________.

Which statement about employee privacy is correct?

Managers always use these for performance standards during the control process.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Which kind of control takes place before the actual work is carried out?

The second step in the control process is to ________.

A balanced scorecard approach creates goals in four key performance areas and assesses ________.

In a short essay, describe workplace privacy concerns for managers today.What are managers doing to control this issue?

These forms of performance measurement provide the best and most immediate forms of feedback.

Immediate corrective action might include changing the way employees are paid for their work.

Controlling compares ________ to see if goals are being achieved.

In many cases, immediate corrective action rather than basic corrective action is taken by managers because they ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters