Question 1

According to the JCM, which job characteristic results in the employee knowing about the actual results of his or her work activities?

Accepted Answer

A)  task significance 
B)  autonomy 
C)  feedback 
D)  skill variety 
A)  task significance 
B)  autonomy 
C)  feedback 
D)  skill variety

Question 2

In the job characteristics model, task significance refers to the degree to which a job ________.

Accepted Answer

A)  provides freedom, independence, and discretion to the individual in carrying out the work 
B)  requires a variety of activities and uses a number of different employee skills and talents 
C)  requires completion of a whole and identifiable piece of work 
D)  has a substantial impact on the lives or work of other people 
A)  provides freedom, independence, and discretion to the individual in carrying out the work 
B)  requires a variety of activities and uses a number of different employee skills and talents 
C)  requires completion of a whole and identifiable piece of work 
D)  has a substantial impact on the lives or work of other people

Question 3

What is open-book management? How is it effective in motivating appropriate employee behavior?

Accepted Answer

Many organizations of various sizes invo

Question 4

Michelle supervises six very diverse workers. They are male, female, older, younger, different ethnic groups and nationalities, and in different life stages. How might Michelle use the various theories of motivation to keep her workers inspired?

Accepted Answer

Michelle should learn from each of her s

Question 5

Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.

Accepted Answer

A)  psychological 
B)  esteem 
C)  self-actualization 
D)  social 
A)  psychological 
B)  esteem 
C)  self-actualization 
D)  social

Question 6

The way tasks are combined to form complete jobs is referred to as ________.

Accepted Answer

A)  job evaluation 
B)  job rotation 
C)  job design 
D)  job specification 
A)  job evaluation 
B)  job rotation 
C)  job design 
D)  job specification

Question 7

In the expectancy theory, ________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Accepted Answer

A)  expectancy 
B)  valence 
C)  instrumentality 
D)  saliency 
A)  expectancy 
B)  valence 
C)  instrumentality 
D)  saliency

Question 8

Coworkers Bob and Tom were comparing checks on Friday. Bob saw that Tom's was significantly larger, which made Bob unhappy. Which theory best explains Bob's reaction?

Accepted Answer

A)  Maslow's hierarchy of needs theory 
B)  Herzberg's two-factor theory 
C)  Adams' equity theory 
D)  Vroom's expectancy theory 
A)  Maslow's hierarchy of needs theory 
B)  Herzberg's two-factor theory 
C)  Adams' equity theory 
D)  Vroom's expectancy theory

Question 9

In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

Accepted Answer

A)  expectancy 
B)  valence 
C)  instrumentality 
D)  saliency 
A)  expectancy 
B)  valence 
C)  instrumentality 
D)  saliency

Question 10

Sarah is using the JCM to redesign jobs for her small team of writers. After carefully analyzing their jobs, she determines that while their jobs are high in skill variety, task identity, task significance, and autonomy, they receive little feedback about their work. Which one of the following steps will enable Sarah to improve this aspect of their jobs?

Accepted Answer

A)  adding editing and proofreading duties to their existing work 
B)  allowing the writers to directly conduct business with their clients 
C)  allowing writers to choose their topics and assignments 
D)  making employees responsible for executing a piece of work from start to finish 
A)  adding editing and proofreading duties to their existing work 
B)  allowing the writers to directly conduct business with their clients 
C)  allowing writers to choose their topics and assignments 
D)  making employees responsible for executing a piece of work from start to finish

Question 11

At 3M, workers are allowed up to 15% of their paid time to devote to projects of their own choosing. For that time, workers have ________.

Accepted Answer

A)  high task identity 
B)  high task significance 
C)  high autonomy 
D)  low feedback 
A)  high task identity 
B)  high task significance 
C)  high autonomy 
D)  low feedback

Question 12

More than the other motivational theories, Maslow's hierarchy of needs has universal application.

Accepted Answer

A) True 
 B)False

Question 13

People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.

Accepted Answer

A) True 
 B)False

Question 14

You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. According to McClelland's three-needs theory, which one of the following measures would most help you motivate Melanie to do her best?

Accepted Answer

A)  promising her a promotion and a raise if she reaches her targets 
B)  giving her a job that holds her personally responsible for finding solutions to problems 
C)  setting goals that are just out of her reach 
D)  giving her a managerial position that requires her to help others accomplish their goals 
A)  promising her a promotion and a raise if she reaches her targets 
B)  giving her a job that holds her personally responsible for finding solutions to problems 
C)  setting goals that are just out of her reach 
D)  giving her a managerial position that requires her to help others accomplish their goals

Question 15

In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.

Accepted Answer

A)  high in need for affiliation 
B)  low in commitment 
C)  high in self-efficacy 
D)  low in risk avoidance 
A)  high in need for affiliation 
B)  low in commitment 
C)  high in self-efficacy 
D)  low in risk avoidance

Question 16

In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.

Accepted Answer

A) True 
 B)False

Question 17

After seeing Tom's paycheck, Bob decided their inputs were nearly identical but Tom's check was much larger. Bob decided to take action to make things fairer in his mind. He is most likely to ________.

Accepted Answer

A)  increase the quantity of his production 
B)  focus on the quality of his production 
C)  reduce his effort at work 
D)  find another person to compare checks with 
A)  increase the quantity of his production 
B)  focus on the quality of his production 
C)  reduce his effort at work 
D)  find another person to compare checks with

Question 18

According to the three-needs theory, the best managers tend to be ________.

Accepted Answer

A)  low in the need for affiliation 
B)  low in the need for power 
C)  high in the need for affection 
D)  high in the need for achievement 
A)  low in the need for affiliation 
B)  low in the need for power 
C)  high in the need for affection 
D)  high in the need for achievement

Question 19

According to Maslow's hierarchy of needs theory, a person's needs for self-respect, autonomy, achievement, status, recognition, and attention constitute his ________ needs.

Accepted Answer

A)  safety 
B)  self-actualization 
C)  social 
D)  esteem 
A)  safety 
B)  self-actualization 
C)  social 
D)  esteem

Question 20

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

Accepted Answer

A)  Distributive 
B)  Restorative 
C)  Retributive 
D)  Procedural 
A)  Distributive 
B)  Restorative 
C)  Retributive 
D)  Procedural

According to the JCM, which job characteristic results in the employee knowing about the actual results of his or her work activities?

In the job characteristics model, task significance refers to the degree to which a job ________.

What is open-book management? How is it effective in motivating appropriate employee behavior?

Michelle supervises six very diverse workers. They are male, female, older, younger, different ethnic groups and nationalities, and in different life stages. How might Michelle use the various theories of motivation to keep her workers inspired?

Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.

The way tasks are combined to form complete jobs is referred to as ________.

In the expectancy theory, ________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Coworkers Bob and Tom were comparing checks on Friday. Bob saw that Tom's was significantly larger, which made Bob unhappy. Which theory best explains Bob's reaction?

In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

At 3M, workers are allowed up to 15% of their paid time to devote to projects of their own choosing. For that time, workers have ________.

More than the other motivational theories, Maslow's hierarchy of needs has universal application.

People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.

You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. According to McClelland's three-needs theory, which one of the following measures would most help you motivate Melanie to do her best?

In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.

In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.

After seeing Tom's paycheck, Bob decided their inputs were nearly identical but Tom's check was much larger. Bob decided to take action to make things fairer in his mind. He is most likely to ________.

According to the three-needs theory, the best managers tend to be ________.

According to Maslow's hierarchy of needs theory, a person's needs for self-respect, autonomy, achievement, status, recognition, and attention constitute his ________ needs.

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Interpersonal and Organizational Communication

Organizational Behavior

Leadership

Controlling Activities and Operations

Filters

Exam 17: Motivating Employees

According to the JCM, which job characteristic results in the employee knowing about the actual results of his or her work activities?

In the job characteristics model, task significance refers to the degree to which a job ________.

What is open-book management? How is it effective in motivating appropriate employee behavior?

Michelle supervises six very diverse workers. They are male, female, older, younger, different ethnic groups and nationalities, and in different life stages. How might Michelle use the various theories of motivation to keep her workers inspired?

Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.

The way tasks are combined to form complete jobs is referred to as ________.

In the expectancy theory, ________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Coworkers Bob and Tom were comparing checks on Friday. Bob saw that Tom's was significantly larger, which made Bob unhappy. Which theory best explains Bob's reaction?

In the expectancy theory, ________ is the importance that the individual places on the potential outcome or reward that can be achieved on the job.

At 3M, workers are allowed up to 15% of their paid time to devote to projects of their own choosing. For that time, workers have ________.

More than the other motivational theories, Maslow's hierarchy of needs has universal application.

People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.

You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. According to McClelland's three-needs theory, which one of the following measures would most help you motivate Melanie to do her best?

In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.

In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.

After seeing Tom's paycheck, Bob decided their inputs were nearly identical but Tom's check was much larger. Bob decided to take action to make things fairer in his mind. He is most likely to ________.

According to the three-needs theory, the best managers tend to be ________.

According to Maslow's hierarchy of needs theory, a person's needs for self-respect, autonomy, achievement, status, recognition, and attention constitute his ________ needs.

________ justice is the perceived fairness of the amount and allocation of rewards among individuals.

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Interpersonal and Organizational Communication

Organizational Behavior

Leadership

Controlling Activities and Operations

Filters