Exam 17: Motivating Employees

According to the JCM, which job characteristic leads to an employee experiencing responsibility for outcomes of his or her work?

According to the three-needs theory, the need for ________ is the desire for friendly and close interpersonal relationships.

In equity theory, recent research shows that distributive justice has a greater influence on employee satisfaction than procedural justice.

As manager of a large team of engineers, you notice that your team is falling short of its goals primarily because several team members are either not motivated to put in their best or are downright dissatisfied with their jobs. You have decided to follow Herzberg's two-factor theory to motivate your employees. What steps can you take to maximize motivation?

Tammy's boss has asked her to take on a project in addition to her regular work. According to expectancy theory, Tammy will consider the instrumentality and ask herself, "________."

An enriched job allows workers to do an entire activity with increased freedom, independence, and responsibility.

When Bob discovered Tom had a larger paycheck for the same amount of effort, his concern centered on ________ justice.

Research indicates that, for the most part, pay-for-performance programs show positive results.

Flipping burgers at the local drive-thru is Marla's first job. She has no work experience, no marketable skills. Which one of the following would you suggest her manager do to keep Marla motivated to perform at her highest level?

High-involvement work practices is another term for employee empowerment.

The economic recession of the last few years saw employees at the receiving end of job insecurity, layoffs, tight budgets, minimal or no pay raises, benefit cuts, no bonuses, and long hours doing the work of those who had been laid off. Assuming that you were a manager during these difficult times, how would you motivate your employees?

The goal-setting theory has most value in countries where ________.

Making jobs smaller and more specialized is the most effective way of motivating employees.

In the job characteristics model, ________ refers to the degree to which a job requires completion of a whole and identifiable piece of work.

According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs.

In the context of the reinforcement theory, reinforcers are ________.

The employees at KLM Company are complaining that the supervisors tend to pick favorites within their departments. Company policies are not equally enforced and the favorites are not disciplined for safety violations. These employees are complaining about ________.

The goal-setting theory has the most value when ________.

At his last performance evaluation, Elliott agreed to earn 20 continuing education credits before his next annual review. Ten months later, he still has not earned any. From this lack of action, we can infer that ________.

The ________ element in the definition of motivation is a measure of intensity, drive, and vigor.