Question 1

Which one of the following is true about Herzberg's two-factor theory?

Accepted Answer

A)  Herzberg believed that the factors that lead to job satisfaction were the same as those that lead to job dissatisfaction. 
B)  To motivate people, Herzberg suggested emphasizing the hygiene factors of a job. 
C)  Satisfaction is not the opposite of dissatisfaction. 
D)  According to Herzberg, removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating. 
A)  Herzberg believed that the factors that lead to job satisfaction were the same as those that lead to job dissatisfaction. 
B)  To motivate people, Herzberg suggested emphasizing the hygiene factors of a job. 
C)  Satisfaction is not the opposite of dissatisfaction. 
D)  According to Herzberg, removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating.

Question 2

Explain the concepts of job enlargement and job enrichment with suitable examples and analyze their effectiveness in motivating employees.

Accepted Answer

Job enlargement refers to the horizontal

Question 3

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Accepted Answer

A)  safety needs 
B)  self-actualization needs 
C)  esteem needs 
D)  social needs 
A)  safety needs 
B)  self-actualization needs 
C)  esteem needs 
D)  social needs

Question 4

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

Accepted Answer

A)  intrinsic 
B)  hygiene 
C)  motivating 
D)  dissatisfiers 
A)  intrinsic 
B)  hygiene 
C)  motivating 
D)  dissatisfiers

Question 5

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

Accepted Answer

A) True 
 B)False

Question 6

The need for ________ is similar to Maslow's need for ________.

Accepted Answer

A)  affiliation; safety 
B)  power; esteem 
C)  achievement; self-actualization 
D)  affirmation; esteem 
A)  affiliation; safety 
B)  power; esteem 
C)  achievement; self-actualization 
D)  affirmation; esteem

Question 7

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

Accepted Answer

A)  the relational perspective of work design 
B)  the job characteristics model 
C)  the proactive perspective of work design 
D)  high involvement work practices 
A)  the relational perspective of work design 
B)  the job characteristics model 
C)  the proactive perspective of work design 
D)  high involvement work practices

Question 8

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

Accepted Answer

A)  Job enrichment 
B)  Job scope 
C)  Job enlargement 
D)  Job depth 
A)  Job enrichment 
B)  Job scope 
C)  Job enlargement 
D)  Job depth

Question 9

Which one of the following is true about motivating unique groups of workers?

Accepted Answer

A)  Higher pay is the only reward that is important to low-skilled, minimum-wage employees. 
B)  Flexible work arrangements have shown a strong link with high motivation levels. 
C)  Money and promotions are typically low on the priority list of professionals. 
D)  For most temp workers, the freedom they get from their temporary status is the main motivator. 
A)  Higher pay is the only reward that is important to low-skilled, minimum-wage employees. 
B)  Flexible work arrangements have shown a strong link with high motivation levels. 
C)  Money and promotions are typically low on the priority list of professionals. 
D)  For most temp workers, the freedom they get from their temporary status is the main motivator.

Question 10

Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

Accepted Answer

A) True 
 B)False

Question 11

What does goal-setting theory tell us?

Accepted Answer

The goal-setting theory says that specif

Question 12

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

Accepted Answer

A)  a top-down decision-making structure 
B)  a stringent system of monitoring and controlling employees 
C)  making jobs narrower in scope and shallow in depth 
D)  participatory management 
A)  a top-down decision-making structure 
B)  a stringent system of monitoring and controlling employees 
C)  making jobs narrower in scope and shallow in depth 
D)  participatory management

Question 13

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

Accepted Answer

A) True 
 B)False

Question 14

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Accepted Answer

A)  control 
B)  leadership 
C)  power 
D)  achievement 
A)  control 
B)  leadership 
C)  power 
D)  achievement

Question 15

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

Accepted Answer

A) True 
 B)False

Question 16

The term job design refers to the way tasks are combined to form complete jobs.

Accepted Answer

A) True 
 B)False

Question 17

The goal-setting theory states that ________.

Accepted Answer

A)  employee participation in goal-setting is not always necessary for ensuring performance 
B)  self-generated feedback is largely ineffective as a motivator 
C)  in order to maximize performance, goals must not be made public 
D)  motivation is maximized by setting moderately challenging goals 
A)  employee participation in goal-setting is not always necessary for ensuring performance 
B)  self-generated feedback is largely ineffective as a motivator 
C)  in order to maximize performance, goals must not be made public 
D)  motivation is maximized by setting moderately challenging goals

Question 18

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

Accepted Answer

A)  What gets measured gets monitored 
B)  What gets rewarded gets repeated 
C)  Whatever can go wrong, will 
D)  No good deed goes unpunished 
A)  What gets measured gets monitored 
B)  What gets rewarded gets repeated 
C)  Whatever can go wrong, will 
D)  No good deed goes unpunished

Question 19

How can managers use the job characteristics model (JCM) to design jobs?

Accepted Answer

The JCM provides specific guidance to ma

Question 20

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Accepted Answer

A) True 
 B)False

Which one of the following is true about Herzberg's two-factor theory?

Explain the concepts of job enlargement and job enrichment with suitable examples and analyze their effectiveness in motivating employees.

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

The need for is similar to Maslow's need for .

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

Which one of the following is true about motivating unique groups of workers?

Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

What does goal-setting theory tell us?

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

The term job design refers to the way tasks are combined to form complete jobs.

The goal-setting theory states that ________.

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

How can managers use the job characteristics model (JCM) to design jobs?

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Interpersonal and Organizational Communication

Organizational Behavior

Leadership

Controlling Activities and Operations

Filters

Exam 17: Motivating Employees

Which one of the following is true about Herzberg's two-factor theory?

Explain the concepts of job enlargement and job enrichment with suitable examples and analyze their effectiveness in motivating employees.

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

The need for ________ is similar to Maslow's need for ________.

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which one of the following approaches to job design best reflects this statement?

________ refers to the horizontal expansion of a job by increasing the number of different tasks required in a job and the frequency with which those tasks are repeated.

Which one of the following is true about motivating unique groups of workers?

Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

What does goal-setting theory tell us?

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which one of the following management practices is Irene most likely to favor to maximize employee motivation?

Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Joseph, a line manager at a production facility, believes that his workers have little drive and will not work unless he pushes them. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

The term job design refers to the way tasks are combined to form complete jobs.

The goal-setting theory states that ________.

To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

How can managers use the job characteristics model (JCM) to design jobs?

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Interpersonal and Organizational Communication

Organizational Behavior

Leadership

Controlling Activities and Operations

Filters

The need for is similar to Maslow's need for .