Exam 15: Organizational Behavior

Emotional intelligence has been shown to be ________.

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them.

An individual who is high in ________ is pragmatic, maintains emotional distance, and believes that ends can justify means.

Perceived organizational support is the degree to which an employee identifies with a particular organization and its goals.

In the Big Five Model of personality, conscientiousness refers to ________.

The age of the perceiver can influence the perceiver's perceptions.

Explain the three components of attitude. Give an example that incorporates all three elements.

Low levels of perceived organizational support lead to lower turnover.

A person who can adapt and adjust behavior to external factors has ________.

________ behavior is voluntary or learned behavior.

________ is a performance measure of both the efficiency and effectiveness of employees.

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________.

Job satisfaction tends to increase as income increases.

In a short essay, list and discuss five personality traits (not the Big Five) that have proven to be powerful in explaining individual behavior in organizations.

Mary dislikes having to convince prospective customers to buy products that she believes are inferior to others in the market. However, she has sales targets for all products, superior or otherwise, that she must meet in order to receive her commission. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________.

In the statement, "The highway is very busy at 5 p.m., and is scary to drive on, so I'll wait until 7 p.m. to go home," the word "scary" represents which component of an attitude?

________ is defined as the failure to report to work.

Edward is the cheerleader type, always smiling, never makes an unkind statement, always looks for the good in people and situations. Edward is high in ________.

Which component of attitude is reflected in the sentence, "This is the best way to get to our destination"?

A person who rates as being high in Machiavellianism would use any means to accomplish a task.