Exam 15: Organizational Behavior

Kevin is a whirlwind as a research and development supervisor. His colleagues are surprised that even though he makes decisions very quickly and always with less information than others, his decisions are as good as anybody else's. This information implies that Kevin has ________.

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.

Operant conditioning argues that ________.

When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude.

George gets along well with most people in the team. He is good at his job but needs to be reassured once in a while. Another of George's traits is that he is always trying to keep everyone happy. George can be described as a(n) ________ personality.

When a manager molds an individual's behavior by guiding his or her learning in graduated steps, he is using ________.

Operant conditioning happens when we take any sort of action.

If you are a good planner and purposeful, you would probably score high on the ________ trait of MBTI®.

James, a new manager, is a very hard-working. He believes that people who are hardworking will always make sure that the work gets done on time. Even when he is out of the office, he supposes that his subordinates are working diligently because he works diligently most of the time. James's perceptions of his employees are based on ________.

A manager makes decisions very quickly and requires little information for making the decisions. Which of the following is a likely reason for this?

"Everyone knows Plutonians are sneaky little wretches who will steal you blind if you aren't careful. Polly is a Plutonian. Therefore, Polly is a thief." This line of reasoning is typical of ________.

By using ________, we form a general impression about a person based on only a single characteristic, such as intelligence or appearance.

People in the accounting department generally arrive 15 minutes early. So does Valerie, who is late today. This situation shows ________.

The study of group behavior includes the study of ________.

Research indicates that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover.

What is organizational behavior? How can the study of organizational behavior help managers?

"Cody has retired on the job" is an expression used to describe ________.

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

After watching a behavior in a social learning situation, a person can demonstrate learning by performing the behavior. This is known as learning by ________.