Exam 14: Interpersonal and Organizational Communication

One strategy some organizations are using to improve customer service is ________.

Despite the company's open door policy, Victoria's office door remained closed for the better part of the day because she was performing ________.

Discuss four areas where managers can improve their communication skills. Explain why this is important.

Brandon is telling his coworkers what he learned at the technical seminar he recently attended. Brandon is using communication to ________.

Everything a manager does involves communicating.

"The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.

Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

When Terrence explained to the employees why layoffs were necessary, he spoke about return on investment, debt, and cash flow-terms his shareholders clearly understood. But his employees had no clue what he meant. Terrence's explanation would have been more effective if he had ________.

Which one of the following is true for organizational communication?

In which one of the following cases has communication occurred?

Deb has a high-pitched, childish-sounding voice. Her colleagues tend to avoid her and cringe when she speaks in department meetings. To improve her career success, Deb should ________.

When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

Tammy often said "I seen", "we have went", and "it has ran". These phrases also appeared in her emails. Tammy wonders why she has not been given assignments with greater responsibility. What advice would you offer to Tammy?

List and discuss the barriers to effective communication that managers face. Include a specific example of each barrier to support your answer.

Which one of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

The nonverbal component of communication usually carries the greatest impact.

Illegible handwriting is an example of noise.

Briefly describe three common communication networks, or patterns of communication, that emerge in organizations. Is any one network preferable to others? If so, why? If not, what factors decide which network is best for a particular situation?

All electronic information is inadmissible in court.