Exam 14: Interpersonal and Organizational Communication

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

Plagiarism is a form of unethical communication.

Downward communication is used ________.

"If you can't beat 'em, join 'em" is one way to characterize the practice in which organizations promote their own social media network for their employees.

Which one of the following is true for active listeners?

The net result of filtering is lost information and ineffective communication.

The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________.

When MediFax was a small company, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________.

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________.

The purchasing manager assigned to the team had already worked with Dan in the past. However, a difference of opinion had soured their relationship. As a result, the purchasing manager is unable to objectively evaluate and appreciate the various aspects of the current project described in the memorandum Dan prepared. This is an example of ________.

As the employees began to leave the meeting room, some were overheard grumbling that those at the top were just profiteers, that it didn't make any difference to Leona if employees lost their jobs. Which barrier to effective communications do these statements represent?

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.

If a company is concerned with achieving high member satisfaction for all the participants in a network, which one of the following communication networks is best?

Explain formal and informal communication within an organization.

Sometimes it is important to share the truth even if the truth hurts.

During the communication process, the message is converted to a symbolic form. This process is called ________.

Listening is an active search for meaning, whereas ________ is passive.

The vice president wrote a letter to the employees announcing the opening of a new production facility. This is an example of which type of organizational communication?

To increase face-to-face communication among employees, the workplace design should ________.

Listening for full meaning without making premature judgments or interpretations is called ________.