Question 1

When employees confront information overload, they may resort to ________.

Accepted Answer

A)  delegating 
B)  filtering 
C)  mentally shutting down 
D)  deleting old emails 
A)  delegating 
B)  filtering 
C)  mentally shutting down 
D)  deleting old emails

Question 2

On average, an individual must hear new information three times before he or she truly understands.

Accepted Answer

A) True 
 B)False

Question 3

Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie is using communication to ________.

Accepted Answer

A)  control behavior 
B)  motivate her supervisor to take action 
C)  express her emotions 
D)  inform her supervisor of her personal problems 
A)  control behavior 
B)  motivate her supervisor to take action 
C)  express her emotions 
D)  inform her supervisor of her personal problems

Question 4

The communication process is susceptible to noise.

Accepted Answer

A) True 
 B)False

Question 5

Which one of the following is a disadvantage of using IT in organizational communication?

Accepted Answer

A)  economic drawbacks 
B)  geographic constraints 
C)  psychological costs 
D)  time constraints 
A)  economic drawbacks 
B)  geographic constraints 
C)  psychological costs 
D)  time constraints

Question 6

During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly. However, the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead, which could eventually lead to mass layoffs. This is an example of the ________ aspect of the communication process.

Accepted Answer

A)  framing 
B)  filtering 
C)  selective perception 
D)  deception 
A)  framing 
B)  filtering 
C)  selective perception 
D)  deception

Question 7

National culture influences the communication preferences of a population.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following describes the number of different messages that can be transmitted using a particular method of communication?

Accepted Answer

A)  complexity capacity 
B)  breadth potential 
C)  scanability 
D)  encoding ease 
A)  complexity capacity 
B)  breadth potential 
C)  scanability 
D)  encoding ease

Question 9

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management. This is an example of ________.

Accepted Answer

A)  lying by omission 
B)  framing 
C)  self-advancement 
D)  filtering 
A)  lying by omission 
B)  framing 
C)  self-advancement 
D)  filtering

Question 10

An email read receipt is sufficient feedback to indicate the message has been received and understood.

Accepted Answer

A) True 
 B)False

Question 11

For communication to be successful, meaning must be imparted and ________.

Accepted Answer

A)  received by the other person 
B)  acknowledged by the receiver 
C)  feedback must be sent back to the sender 
D)  understood by the receiver 
A)  received by the other person 
B)  acknowledged by the receiver 
C)  feedback must be sent back to the sender 
D)  understood by the receiver

Question 12

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

Accepted Answer

A)  Downward 
B)  Horizontal 
C)  Vertical 
D)  Upward 
A)  Downward 
B)  Horizontal 
C)  Vertical 
D)  Upward

Question 13

Explain why communication is important to managers and organizations. What four functions does it serve?

Accepted Answer

Communication serves four major function

Question 14

Good communication occurs only when the recipient ________.

Accepted Answer

A)  agrees with the sender's message 
B)  acknowledges the message 
C)  understands the speaker's meaning 
D)  makes eye contact with the speaker 
A)  agrees with the sender's message 
B)  acknowledges the message 
C)  understands the speaker's meaning 
D)  makes eye contact with the speaker

Question 15

Which one of the following is an example of a disturbance that interferes with the transmission of a message?

Accepted Answer

A)  sending unsolicited sales messages to prospects 
B)  adding your contact information at the end of an e-mail message 
C)  leaving a message on the answering machine when you cannot reach someone 
D)  thinking about the party you attended last night while sitting in a lecture 
A)  sending unsolicited sales messages to prospects 
B)  adding your contact information at the end of an e-mail message 
C)  leaving a message on the answering machine when you cannot reach someone 
D)  thinking about the party you attended last night while sitting in a lecture

Question 16

Formal communication can control behavior, but informal communication cannot.

Accepted Answer

A) True 
 B)False

Question 17

Because of the heavy use of electronic communication methods, speaking skills have become less important.

Accepted Answer

A) True 
 B)False

Question 18

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________.

Accepted Answer

A)  control behavior 
B)  provide feedback 
C)  express emotions 
D)  challenge her employees 
A)  control behavior 
B)  provide feedback 
C)  express emotions 
D)  challenge her employees

Question 19

Discuss the two best-known types of nonverbal communication. Include a specific example of each type of nonverbal communication to support your answer.

Accepted Answer

An important part of interpersonal commu

Question 20

Which one of the following is true of nonverbal communication?

Accepted Answer

A)  It is synonymous with body language. 
B)  It usually carries greater impact than verbal communication. 
C)  It is absent in spoken communication. 
D)  It is involuntary; it cannot be used deliberately. 
A)  It is synonymous with body language. 
B)  It usually carries greater impact than verbal communication. 
C)  It is absent in spoken communication. 
D)  It is involuntary; it cannot be used deliberately.

When employees confront information overload, they may resort to ________.

On average, an individual must hear new information three times before he or she truly understands.

Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie is using communication to ________.

The communication process is susceptible to noise.

Which one of the following is a disadvantage of using IT in organizational communication?

National culture influences the communication preferences of a population.

Which one of the following describes the number of different messages that can be transmitted using a particular method of communication?

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management. This is an example of ________.

An email read receipt is sufficient feedback to indicate the message has been received and understood.

For communication to be successful, meaning must be imparted and ________.

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

Explain why communication is important to managers and organizations. What four functions does it serve?

Good communication occurs only when the recipient ________.

Which one of the following is an example of a disturbance that interferes with the transmission of a message?

Formal communication can control behavior, but informal communication cannot.

Because of the heavy use of electronic communication methods, speaking skills have become less important.

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________.

Discuss the two best-known types of nonverbal communication. Include a specific example of each type of nonverbal communication to support your answer.

Which one of the following is true of nonverbal communication?

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Organizational Behavior

Leadership

Motivating Employees

Controlling Activities and Operations

Filters

Exam 14: Interpersonal and Organizational Communication

When employees confront information overload, they may resort to ________.

On average, an individual must hear new information three times before he or she truly understands.

Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie is using communication to ________.

The communication process is susceptible to noise.

Which one of the following is a disadvantage of using IT in organizational communication?

National culture influences the communication preferences of a population.

Which one of the following describes the number of different messages that can be transmitted using a particular method of communication?

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid her supervisor would think her unfit for management. This is an example of ________.

An email read receipt is sufficient feedback to indicate the message has been received and understood.

For communication to be successful, meaning must be imparted and ________.

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

Explain why communication is important to managers and organizations. What four functions does it serve?

Good communication occurs only when the recipient ________.

Which one of the following is an example of a disturbance that interferes with the transmission of a message?

Formal communication can control behavior, but informal communication cannot.

Because of the heavy use of electronic communication methods, speaking skills have become less important.

Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to ________.

Discuss the two best-known types of nonverbal communication. Include a specific example of each type of nonverbal communication to support your answer.

Which one of the following is true of nonverbal communication?

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Organizational Behavior

Leadership

Motivating Employees

Controlling Activities and Operations

Filters