Exam 14: Interpersonal and Organizational Communication

IT has significantly improved a manager's ability to monitor individual and team performance.

Making the complex simple is one of the elements of effective persuasion.

Most communication problems are directly attributed to noise in the communication process.

________ consists of all the patterns, networks, and systems of communication within an organization.

Although constant accessibility and the erasure of geographic constraints have been made possible by IT, it is important for managers to consider the content of the message when selecting the method of communication.

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping. Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day. Which one of the following best explains what went wrong with the communication?

Good communication requires agreement with the message.

If a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place.

Her co-workers don't share personal tidbits with Norma, and she wonders why. Which one of the following could explain this phenomenon?

In the all-channel network, communication flows ________.

Describe and explain the different directions of communication flow within an organization.

Downward communication is communication that flows from a manager to employees.

Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town. What type of communication is this?

In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Communication that takes place among employees on the same organizational level is called lateral communication.

A(n) ________ is a location where Internet users can gain wireless access to the Internet.

Informal communication is organizational communication not defined by the organization's structural hierarchy.

A current and continuing concern of electronic communication is the possibility of being hacked.

Once MediFax grew and became more mechanistic, management insisted that information flow vertically along the lines of authority. This is most representative of the ________ communications network.

In an effort to improve communication within the accounting department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department. Which one of the following methods of communication is he encouraging?