Exam 14: Interpersonal and Organizational Communication

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

A person who is upset is more likely to get the message right than one who is calm.

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.

List the seven elements of the communication process and explain the process of interpersonal communication.

An organization's grapevine works as ________.

Which one of the following is true for the communication process?

William says he never really gets a vacation any more. One likely explanation for his statement is ________.

It is perfectly acceptable to use abbreviations in a text message when the sender is in a hurry.

Over the years, managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop. Wilson's uses these insights to design its retail spaces and decide which products to stock. To make the sharing of information easier, Wilson's encourages an open communication network, where information flows freely between and among staff and managers. Which one of the following communication networks does Wilson's use?

Adam has to tell the members of his department that the office hours have changed from flexible hours to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new work time policy. The next day, Adam realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting. Which one of the following explains why the message was not understood?

Filtering takes place when information exceeds the receiver's processing capacity.

Complexity capacity refers to the degree to which the communication method ________.

Despite the widely promoted promises, company-wide knowledge databases have not delivered the increases in effectiveness and efficiency managers expected.

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

In the ________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward.

Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure, the regional sales manager for each region. He, therefore, prefers the ________ network for communication.

When a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?

Which one of the following helps an individual to understand the actual content of a message?

Ethical communication involves ________.

________ communication is communication that flows from a manager to his employees.