Question 1

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Accepted Answer

A) True 
 B)False

Question 2

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Accepted Answer

A)  loss/churn 
B)  customer acquisition 
C)  relationship management 
D)  marketing 
A)  loss/churn 
B)  customer acquisition 
C)  relationship management 
D)  marketing

Question 3

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following information systems minimizes data duplication among departments?

Accepted Answer

A)  departmental information systems 
B)  workgroup information systems 
C)  personal information systems 
D)  enterprise information systems 
A)  departmental information systems 
B)  workgroup information systems 
C)  personal information systems 
D)  enterprise information systems

Question 5

Which of the following ERP products did Infor acquire?

Accepted Answer

A)  Solomon 
B)  GP 
C)  Epicore 9 
D)  Baan 
A)  Solomon 
B)  GP 
C)  Epicore 9 
D)  Baan

Question 6

The primary purpose of an ERP system is integration.

Accepted Answer

A) True 
 B)False

Question 7

The solutions to problems in an enterprise system usually involve a single department of the organization.

Accepted Answer

A) True 
 B)False

Question 8

The structure of a process has no bearing on its efficiency.

Accepted Answer

A) True 
 B)False

Question 9

A trigger is a computer program stored in a database that is used to enforce business rules.

Accepted Answer

A) True 
 B)False

Question 10

________ is a measure of the ratio of process outputs to inputs.

Accepted Answer

A)  Process effectiveness 
B)  Process efficiency 
C)  Process conformance 
D)  Process reliability 
A)  Process effectiveness 
B)  Process efficiency 
C)  Process conformance 
D)  Process reliability

Question 11

Workgroup information systems typically support 10 to 100 users.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Accepted Answer

A)  giving employees ultimatums and deadlines 
B)  paying employees straight-out for transitioning to the new system 
C)  coercing employees to learn the new system 
D)  conducting contests with cash prizes 
A)  giving employees ultimatums and deadlines 
B)  paying employees straight-out for transitioning to the new system 
C)  coercing employees to learn the new system 
D)  conducting contests with cash prizes

Question 13

Which of the following is an example of a dynamic process?

Accepted Answer

A)  Samsung accepts a return of a defective television from its dealer. 
B)  Starbucks places an order for coffee beans from its local supplier. 
C)  Amazon.com hires customer service representatives to help customers with their online order. 
D)  Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. 
A)  Samsung accepts a return of a defective television from its dealer. 
B)  Starbucks places an order for coffee beans from its local supplier. 
C)  Amazon.com hires customer service representatives to help customers with their online order. 
D)  Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Question 14

Define dynamic processes and list their characteristics.

Accepted Answer

Dynamic processes are flexible, informal

Question 15

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Accepted Answer

A) True 
 B)False

Question 16

Business process reengineering is a quick process, but it is exceedingly expensive.

Accepted Answer

A) True 
 B)False

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Which of the following information systems minimizes data duplication among departments?

Which of the following ERP products did Infor acquire?

The primary purpose of an ERP system is integration.

The solutions to problems in an enterprise system usually involve a single department of the organization.

The structure of a process has no bearing on its efficiency.

A trigger is a computer program stored in a database that is used to enforce business rules.

________ is a measure of the ratio of process outputs to inputs.

Workgroup information systems typically support 10 to 100 users.

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Which of the following is an example of a dynamic process?

Define dynamic processes and list their characteristics.

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Business process reengineering is a quick process, but it is exceedingly expensive.

The Importance of MIS

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

The International Dimension

Filters

Exam 7: Organizations and Information Systems

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Which of the following information systems minimizes data duplication among departments?

Which of the following ERP products did Infor acquire?

The primary purpose of an ERP system is integration.

The solutions to problems in an enterprise system usually involve a single department of the organization.

The structure of a process has no bearing on its efficiency.

A trigger is a computer program stored in a database that is used to enforce business rules.

________ is a measure of the ratio of process outputs to inputs.

Workgroup information systems typically support 10 to 100 users.

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Which of the following is an example of a dynamic process?

Define dynamic processes and list their characteristics.

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Business process reengineering is a quick process, but it is exceedingly expensive.

The Importance of MIS

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

The International Dimension

Filters