Question 1

The two top-ranked ERP vendors are ________.

Accepted Answer

A)  Epicor and Oracle 
B)  SAP and Oracle 
C)  Microsoft Dynamics and Infor 
D)  Microsoft Dynamics and SAP 
A)  Epicor and Oracle 
B)  SAP and Oracle 
C)  Microsoft Dynamics and Infor 
D)  Microsoft Dynamics and SAP B

Question 2

Information systems improve process quality by ________.

Accepted Answer

A)  duplicating data 
B)  entirely replacing human activity 
C)  changing the work culture 
D)  controlling process flow 
A)  duplicating data 
B)  entirely replacing human activity 
C)  changing the work culture 
D)  controlling process flow D

Question 3

Which of the following is a characteristic of dynamic processes?

Accepted Answer

A)  They are adaptive processes that change structure rapidly and readily. 
B)  They are usually formally defined and documented. 
C)  They support operational and managerial decisions and activities. 
D)  They are standardized processes. 
A)  They are adaptive processes that change structure rapidly and readily. 
B)  They are usually formally defined and documented. 
C)  They support operational and managerial decisions and activities. 
D)  They are standardized processes. A

Question 4

Joseph wishes to increase the operational efficiency of his new startup. What should Joseph do?

Accepted Answer

A)  Joseph should use integrated data stored in his firm's central database to analyze its day-to-day activities. 
B)  Joseph should avoid analyzing his firm's distribution systems as they do not play a role in its daily activities. 
C)  If Joseph plans to support formally defined and documented activities in his firm, he should use a dynamic planning system over a structured planning system. 
D)  If Joseph plans to include less specific and fluid activities in his firm, he should use a structured planning system over a dynamic planning system. 
A)  Joseph should use integrated data stored in his firm's central database to analyze its day-to-day activities. 
B)  Joseph should avoid analyzing his firm's distribution systems as they do not play a role in its daily activities. 
C)  If Joseph plans to support formally defined and documented activities in his firm, he should use a dynamic planning system over a structured planning system. 
D)  If Joseph plans to include less specific and fluid activities in his firm, he should use a structured planning system over a dynamic planning system.

Question 5

Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Accepted Answer

A) True 
 B)False

Question 6

Order and account tracking are business processes concerning the operations department.

Accepted Answer

A) True 
 B)False

Question 7

A workgroup information system is an organizational structure where a separate department is established by the organization to support and manage its information system.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements about a structured inter-enterprise information system is true?

Accepted Answer

A)  Its problem solutions affect multiple organizations. 
B)  It is flexible and easily adaptable to organizational changes. 
C)  It increases data duplication among departments. 
D)  It does not require users to have any formal training. 
A)  Its problem solutions affect multiple organizations. 
B)  It is flexible and easily adaptable to organizational changes. 
C)  It increases data duplication among departments. 
D)  It does not require users to have any formal training.

Question 9

The two dimensions of process quality are ________.

Accepted Answer

A)  efficiency and effectiveness 
B)  performance and reliability 
C)  conformance and durability 
D)  perception and serviceability 
A)  efficiency and effectiveness 
B)  performance and reliability 
C)  conformance and durability 
D)  perception and serviceability

Question 10

Carla, a restaurateur who is new to the field, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer Carla?

Accepted Answer

A)  Carla should use her restaurant's distributed systems to know more about her customers' buying patterns. 
B)  Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns. 
C)  Carla should support strategic and less structured managerial decisions to ensure that standardization occurs. 
D)  Carla should support less specific and fluid managerial decisions to ensure that standardization occurs. 
A)  Carla should use her restaurant's distributed systems to know more about her customers' buying patterns. 
B)  Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns. 
C)  Carla should support strategic and less structured managerial decisions to ensure that standardization occurs. 
D)  Carla should support less specific and fluid managerial decisions to ensure that standardization occurs.

Question 11

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Accepted Answer

A)  train the trainer 
B)  top-down training 
C)  on-the-job training 
D)  employ the employer 
A)  train the trainer 
B)  top-down training 
C)  on-the-job training 
D)  employ the employer

Question 12

________ are formally defined, standardized processes that involve day-to-day operations.

Accepted Answer

A)  Dynamic processes 
B)  Unstructured processes 
C)  Structured processes 
D)  Kinetic processes 
A)  Dynamic processes 
B)  Unstructured processes 
C)  Structured processes 
D)  Kinetic processes

Question 13

AX, Nav, GP, and Solomon are the four major ERP products of ________.

Accepted Answer

A)  Oracle 
B)  SAP 
C)  Microsoft Dynamics 
D)  Epicor 
A)  Oracle 
B)  SAP 
C)  Microsoft Dynamics 
D)  Epicor

Question 14

Describe inter-enterprise information systems.

Accepted Answer

Structured inter-enterprise information

Question 15

Structured processes are standardized processes that involve day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 16

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is true of enterprise application integration?

Accepted Answer

A)  It leads to data duplication because each application has its own database. 
B)  It connects system "islands" via a new layer of software. 
C)  It leverages existing systems and enhances the capabilities of functional applications. 
D)  It prevents existing applications from communicating and sharing data. 
A)  It leads to data duplication because each application has its own database. 
B)  It connects system "islands" via a new layer of software. 
C)  It leverages existing systems and enhances the capabilities of functional applications. 
D)  It prevents existing applications from communicating and sharing data.

Question 18

The primary purpose of an ERP system is ________.

Accepted Answer

A)  customization 
B)  duplication 
C)  integration 
D)  customer acquisition 
A)  customization 
B)  duplication 
C)  integration 
D)  customer acquisition

Question 19

A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

Accepted Answer

A) True 
 B)False

Question 20

A supermarket must choose to use distributed systems to analyze buying patterns of their customers efficiently.

Accepted Answer

A) True 
 B)False

The two top-ranked ERP vendors are ________.

Information systems improve process quality by ________.

Which of the following is a characteristic of dynamic processes?

Joseph wishes to increase the operational efficiency of his new startup. What should Joseph do?

Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Order and account tracking are business processes concerning the operations department.

A workgroup information system is an organizational structure where a separate department is established by the organization to support and manage its information system.

Which of the following statements about a structured inter-enterprise information system is true?

The two dimensions of process quality are ________.

Carla, a restaurateur who is new to the field, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer Carla?

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

________ are formally defined, standardized processes that involve day-to-day operations.

AX, Nav, GP, and Solomon are the four major ERP products of ________.

Describe inter-enterprise information systems.

Structured processes are standardized processes that involve day-to-day operations.

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Which of the following statements is true of enterprise application integration?

The primary purpose of an ERP system is ________.

A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

A supermarket must choose to use distributed systems to analyze buying patterns of their customers efficiently.

The Importance of MIS

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

The International Dimension

Filters

Exam 7: Organizations and Information Systems

The two top-ranked ERP vendors are ________.

Information systems improve process quality by ________.

Which of the following is a characteristic of dynamic processes?

Joseph wishes to increase the operational efficiency of his new startup. What should Joseph do?

Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Order and account tracking are business processes concerning the operations department.

A workgroup information system is an organizational structure where a separate department is established by the organization to support and manage its information system.

Which of the following statements about a structured inter-enterprise information system is true?

The two dimensions of process quality are ________.

Carla, a restaurateur who is new to the field, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer Carla?

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

________ are formally defined, standardized processes that involve day-to-day operations.

AX, Nav, GP, and Solomon are the four major ERP products of ________.

Describe inter-enterprise information systems.

Structured processes are standardized processes that involve day-to-day operations.

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Which of the following statements is true of enterprise application integration?

The primary purpose of an ERP system is ________.

A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

A supermarket must choose to use distributed systems to analyze buying patterns of their customers efficiently.

The Importance of MIS

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

The International Dimension

Filters