Exam 7: Organizations and Information Systems

Dynamic processes are usually more specific than structured ones.

________ processes span an organization and support activities in multiple departments.

Adding process resources increases process effectiveness, but it adds costs.

Define structured processes and list their characteristics.

The inherent processes that are defined in an ERP solution are known, by some ERP vendors, as process blueprints.

Inter-enterprise information systems support one or more inter-enterprise processes.

Using social networking sites to generate buzz about a company's new product line is an example of a dynamic process.

Which of the following workgroup processes is related to human resources?

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

SAP and Oracle are the highest ranked ERP vendors in the market.

Define ERP. What is the primary purpose of an ERP system?

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

In enterprise systems, a single department manager is solely in charge.

What are the four challenges of implementing new enterprise systems?

________ are predesigned procedures for using software products.

How should organizations manage employee resistance to change, in the context of new enterprise systems?

Relationship management processes increase the value of existing customers by selling them more product.

The major benefit of enterprise application integration is that it ________.

Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.

What are the four phases of the customer life cycle? Briefly describe each phase.