Exam 1: The World of Innovative Management

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n):

__________ skills are the cognitive abilities to see the organization as a whole system and the relationship among its parts.

If a manager finds several new competitors on the horizon, he or she may need to spend more time in which role?

Sally is vice president of administration at a large nonprofit charity for animals. She most likely falls within which management level?

Juan, as a division manager, is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager.

Only the top managers in organizations need conceptual skills.

The nature of management is to __________ to copewith diverse and far-reaching challenges.

Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of:

There are many types of managers who contribute to planning, organizing, leading, and controlling their organizations in different ways. They work at different levels in the management hierarchy. Describe all of the types of managers in some type of hierarchical order of your own design, noting some vertical as well as horizontal distinctions.

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

By definition, an organization is considered __________ because it is made up of two or more people.

Organizing means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them.

__________ are responsible for several departments that perform different functions.

Effective managers must possess technical skills, human skills, and conceptual skills in varying degrees. After defining each term, justify your assessment of which of the three skills you deem to be most important to a successful manager.

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using social media, mail, phone calls, and conducting meetings as daily activities, he would be considered a:

Barry Miller  The promotion to first-line manager took place just six weeks ago for Barry Miller. He was well-qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate his team's production with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. -By maintaining information links, Barry Miller was exhibiting the interpersonal role of:

__________ refer to the manager's ability to work with and through other people and to work effectively as a group member.

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

Being a successful manager means thinking in terms of all of the following except: