Exam 1: The World of Innovative Management

Which of the following is a characteristic of a traditional management approach?

One of the roles that a small business manager may emphasize over his or her counterpart in a large organization is:

__________ is a growing tool for managers to enhance communication and collaboration in support of empowered or bossless work environments.

A social entity that is goal-directed and deliberately structured is called a(n) __________.

A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

A manager in the disseminator role forwards information to other organization members.

__________ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________ manager.

Small businesses and nonprofit organizations require good management to achieve their goals. But the efforts and activities of each are directed toward a different "bottom line." Write an essay in which you (a) describe a managerial position at a nonprofit where you would like to work, and (b) discuss how the requirements differ from a managerial position in a large, for-profit organization. Incorporate the concepts you have learned about the manager's role in small businesses and nonprofit organizations.

The use of influence to motivate employees to achieve the organization's goals refers to controlling.

The informational roles that managers perform include monitor, disseminator, and spokesperson.

Which of the following is a function of management?

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

First-line managers are the managers who have the responsibility for making significant strategic policy decisions, often with staff managers assisting them in these decisions.

The ultimate responsibility of managers is to achieve high performance by using resources in an efficient and effective manner.

__________ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

A manager in for-profit business focuses primarily on __________, whereas a manager of a nonprofit organization focuses on __________.

The individual performer is a __________, whereas the manager has to be a(n) __________.

Antonio is head of the advertising department at Terrific Tours, Inc., which conducts daily tours of historic sites in Boston. He can be described as a general manager.

To help people do and be their best, today's effective managers are: