Question 1

The ABC analysis model helps managers decide when to order a product and how much of it to order.

Accepted Answer

A) True 
 B)False

Question 2

Cars,computers,and cameras are all examples of products that are typically made via ________.

Accepted Answer

A)  job shop processes 
B)  small batch processes 
C)  assembly-line processes 
D)  continuous flow processes 
A)  job shop processes 
B)  small batch processes 
C)  assembly-line processes 
D)  continuous flow processes

Question 3

The ________ relates to the activities needed to retrieve a used product from a customer and either reuse it or dispose of it.

Accepted Answer

A)  trade-in program 
B)  after-market linkage 
C)  reverse supply chain 
D)  materials requirement plan 
A)  trade-in program 
B)  after-market linkage 
C)  reverse supply chain 
D)  materials requirement plan

Question 4

Productivity is a measurement of how well an organization is using its resources to produce goods and services.

Accepted Answer

A) True 
 B)False

Question 5

________ expedites the management of complicated supply chain relationships and processes.

Accepted Answer

A)  Internet relay chat 
B)  Electronic data interchange 
C)  Computer-aided manufacturing 
D)  Flexible manufacturing protocol 
A)  Internet relay chat 
B)  Electronic data interchange 
C)  Computer-aided manufacturing 
D)  Flexible manufacturing protocol

Question 6

Which of the following is true of TQM?

Accepted Answer

A)  It is not a part of any organizational culture. 
B)  It requires only the managers of an organization to commit to it. 
C)  It uses both quantitative and nonquantitative techniques. 
D)  It checks for quality control post-production. 
A)  It is not a part of any organizational culture. 
B)  It requires only the managers of an organization to commit to it. 
C)  It uses both quantitative and nonquantitative techniques. 
D)  It checks for quality control post-production.

Question 7

Since the two major costs of a company,annual carrying costs and ________,vary inversely,there are always tradeoffs to make.

Accepted Answer

A)  overhead costs 
B)  holding costs 
C)  variable costs 
D)  ordering costs 
A)  overhead costs 
B)  holding costs 
C)  variable costs 
D)  ordering costs

Question 8

Capacity planning involves determining how much of a product or service a firm should be able to produce.

Accepted Answer

A) True 
 B)False

Question 9

The profits of Dunkin' Donuts are down by a quarter.The management believes this is because of the high cost of the raw materials being used.Matt,the operations manager,should use the ________ model so that total inventory costs are minimized.

Accepted Answer

A)  DLC 
B)  EOQ 
C)  IQA 
D)  TPM 
A)  DLC 
B)  EOQ 
C)  IQA 
D)  TPM

Question 10

In a ________,automation of a production line is achieved by controlling and guiding all machinery with computers.

Accepted Answer

A)  continuous process system (CPS) 
B)  flexible manufacturing system (FMS) 
C)  manufacturing monitoring system (MMS) 
D)  manufacturing integration system (MIS) 
A)  continuous process system (CPS) 
B)  flexible manufacturing system (FMS) 
C)  manufacturing monitoring system (MMS) 
D)  manufacturing integration system (MIS)

Question 11

The TQM concept of "quality at the source" involves ________.

Accepted Answer

A)  cost controls and statistical analysis 
B)  computer-aided design and work standardization 
C)  capacity planning and operational protraction 
D)  quantitative techniques and employee empowerment 
A)  cost controls and statistical analysis 
B)  computer-aided design and work standardization 
C)  capacity planning and operational protraction 
D)  quantitative techniques and employee empowerment

Question 12

Gantt charts are mathematical representations of projects.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the nature of the relationship between customers and suppliers along a supply chain.

Accepted Answer

There is an inherent tension between cus

Question 14

Managers use the economic order quantity (EOQ)model to minimize total inventory costs.

Accepted Answer

A) True 
 B)False

Question 15

A popular definition of quality is "fitness for use," which is a measure of how well a product or service performs its intended purpose.

Accepted Answer

A) True 
 B)False

Question 16

The fundamental notion of process reengineering is that ________.

Accepted Answer

A)  function influences form 
B)  form influences function 
C)  form and function exist independently 
D)  form and function are irrelevant to the process 
A)  function influences form 
B)  form influences function 
C)  form and function exist independently 
D)  form and function are irrelevant to the process

Question 17

Could continuous process improvement be used in this scenario?

Accepted Answer

The term continuous process improvement

Question 18

What is a just-in-time (JIT)inventory system?

Accepted Answer

Just-in-time (JIT)inventory and control

Question 19

Most organizations should operate at maximum capacity at all times.

Accepted Answer

A) True 
 B)False

Question 20

The PERT/CPM technique requires the project manager to determine ________.

Accepted Answer

A)  the most economical quantity of products to order 
B)  which activities must precede others and which must follow 
C)  timely delivery of a product or service and related inputs 
D)  how to minimize total inventory costs 
A)  the most economical quantity of products to order 
B)  which activities must precede others and which must follow 
C)  timely delivery of a product or service and related inputs 
D)  how to minimize total inventory costs

The ABC analysis model helps managers decide when to order a product and how much of it to order.

Cars,computers,and cameras are all examples of products that are typically made via ________.

The ________ relates to the activities needed to retrieve a used product from a customer and either reuse it or dispose of it.

Productivity is a measurement of how well an organization is using its resources to produce goods and services.

________ expedites the management of complicated supply chain relationships and processes.

Which of the following is true of TQM?

Since the two major costs of a company,annual carrying costs and ________,vary inversely,there are always tradeoffs to make.

Capacity planning involves determining how much of a product or service a firm should be able to produce.

The profits of Dunkin' Donuts are down by a quarter.The management believes this is because of the high cost of the raw materials being used.Matt,the operations manager,should use the ________ model so that total inventory costs are minimized.

In a ________,automation of a production line is achieved by controlling and guiding all machinery with computers.

The TQM concept of "quality at the source" involves ________.

Gantt charts are mathematical representations of projects.

Discuss the nature of the relationship between customers and suppliers along a supply chain.

Managers use the economic order quantity (EOQ)model to minimize total inventory costs.

A popular definition of quality is "fitness for use," which is a measure of how well a product or service performs its intended purpose.

The fundamental notion of process reengineering is that ________.

Could continuous process improvement be used in this scenario?

What is a just-in-time (JIT)inventory system?

Most organizations should operate at maximum capacity at all times.

The PERT/CPM technique requires the project manager to determine ________.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters

Exam 13: Operations Management

The ABC analysis model helps managers decide when to order a product and how much of it to order.

Cars,computers,and cameras are all examples of products that are typically made via ________.

The ________ relates to the activities needed to retrieve a used product from a customer and either reuse it or dispose of it.

Productivity is a measurement of how well an organization is using its resources to produce goods and services.

________ expedites the management of complicated supply chain relationships and processes.

Which of the following is true of TQM?

Since the two major costs of a company,annual carrying costs and ________,vary inversely,there are always tradeoffs to make.

Capacity planning involves determining how much of a product or service a firm should be able to produce.

The profits of Dunkin' Donuts are down by a quarter.The management believes this is because of the high cost of the raw materials being used.Matt,the operations manager,should use the ________ model so that total inventory costs are minimized.

In a ________,automation of a production line is achieved by controlling and guiding all machinery with computers.

The TQM concept of "quality at the source" involves ________.

Gantt charts are mathematical representations of projects.

Discuss the nature of the relationship between customers and suppliers along a supply chain.

Managers use the economic order quantity (EOQ)model to minimize total inventory costs.

A popular definition of quality is "fitness for use," which is a measure of how well a product or service performs its intended purpose.

The fundamental notion of process reengineering is that ________.

Could continuous process improvement be used in this scenario?

What is a just-in-time (JIT)inventory system?

Most organizations should operate at maximum capacity at all times.

The PERT/CPM technique requires the project manager to determine ________.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters