Question 1

________ is a quantitative tool to aid in making decisions concerning how well a process is performing.

Accepted Answer

A)  Employee empowerment 
B)  Statistical process control 
C)  Total quantity management 
D)  Electronic data interchange 
A)  Employee empowerment 
B)  Statistical process control 
C)  Total quantity management 
D)  Electronic data interchange

Question 2

Which of the following is true of firms that implement a MRP system?

Accepted Answer

A)  They can often increase their inventory. 
B)  They are not efficient in responding to customer demands. 
C)  They can price their products competitively. 
D)  They use TQM as a subapproach to MRP. 
A)  They can often increase their inventory. 
B)  They are not efficient in responding to customer demands. 
C)  They can price their products competitively. 
D)  They use TQM as a subapproach to MRP.

Question 3

The ________ allows a company to capture the highest economies of scale.

Accepted Answer

A)  job shop production process 
B)  small batch production process 
C)  assembly-line production process 
D)  continuous flow production process 
A)  job shop production process 
B)  small batch production process 
C)  assembly-line production process 
D)  continuous flow production process

Question 4

Total quality management (TQM)requires the use of a separate team of experts to inspect products or services for defects or errors after completion.

Accepted Answer

A) True 
 B)False

Question 5

Hot Oven Bakery has an order for 1000 boxes of chocolate chip cookies from Shoprite supermarkets.They also have an order for 300 boxes of gingersnaps.Which of the production processes is Hot Oven Bakery most likely to follow?

Accepted Answer

A)  continuous flow production 
B)  small batch processes 
C)  job shops 
D)  assembly-line processes 
A)  continuous flow production 
B)  small batch processes 
C)  job shops 
D)  assembly-line processes

Question 6

A JIT system works best for organizations that make customized,one-of-a-kind products or services.

Accepted Answer

A) True 
 B)False

Question 7

Dr.Magorium's Toy Co.managers hold a meeting every July to decide on the Christmas season offerings to be made that year in order to make good revenues for the organization.Which of the following scenarios best parallels this?

Accepted Answer

A)  A manager in a chemical plant is in the process of deciding whether there is need for another new ethanol-refining machine or whether he can meet the demand with existing ones. 
B)  A hotdog seller calculates how many buns he must buy as the next day he plans to be outside the Superbowl stadium. 
C)  A university decides to discontinue a philosophy course due to lack of students signing up for it. 
D)  A Hollywood producer promotes his latest action feature with emphasis on areas where action films traditionally do well. 
A)  A manager in a chemical plant is in the process of deciding whether there is need for another new ethanol-refining machine or whether he can meet the demand with existing ones. 
B)  A hotdog seller calculates how many buns he must buy as the next day he plans to be outside the Superbowl stadium. 
C)  A university decides to discontinue a philosophy course due to lack of students signing up for it. 
D)  A Hollywood producer promotes his latest action feature with emphasis on areas where action films traditionally do well.

Question 8

Retail managers can use ________ to determine which inventory items require the most attention.

Accepted Answer

A)  EOQ modeling 
B)  CSI factoring 
C)  ABC analysis 
D)  LIFO analysis 
A)  EOQ modeling 
B)  CSI factoring 
C)  ABC analysis 
D)  LIFO analysis

Question 9

Total quality management (TQM)encompasses a commitment from employees at all levels to continually strive to make improvements and satisfy customers.

Accepted Answer

A) True 
 B)False

Question 10

________ refers to the process of designing products to maximize their functionality and ease of production and to minimize their associated costs.

Accepted Answer

A)  Just-in-time utilization 
B)  Flexible manufacturing 
C)  Designing for manufacturing 
D)  Computer-aided manufacturing 
A)  Just-in-time utilization 
B)  Flexible manufacturing 
C)  Designing for manufacturing 
D)  Computer-aided manufacturing

Question 11

Compare and contrast the following methods of monitoring the progress of projects: Gantt charts,program evaluation and review technique (PERT),and the critical path method (CPM).

Accepted Answer

Gantt charts are nonmathematical graphic

Question 12

________ occur when a firm gets more experienced at making a product and develops greater insight about how to do the task more efficiently.

Accepted Answer

A)  Learning effects 
B)  Economies of scale 
C)  Work standards 
D)  Capacity expansions 
A)  Learning effects 
B)  Economies of scale 
C)  Work standards 
D)  Capacity expansions

Question 13

Production of Sliver's latest small car,the Beetle,has been a dramatic improvement compared to its previous product,Quiver.The production target of 2,000 Beetle cars per day has been reached only within 10 weeks since the launch date,which was less than the time they needed for Quiver.Which of the following,if true,would suggest that Sliver adopted a JIT strategy for the Beetle?

Accepted Answer

A)  Sliver acquired one of its major distributors before the production of the Beetle. 
B)  Sliver has recently made a substantial investment in acquiring warehouses close to its production facilities. 
C)  Sliver acquired a fleet of airplanes to ensure that all the components it sourced from across the world were unaffected by supply bottlenecks in other countries. 
D)  All of Sliver's production factories have their own purchase departments that help the company achieve benefits of scale discounting. 
A)  Sliver acquired one of its major distributors before the production of the Beetle. 
B)  Sliver has recently made a substantial investment in acquiring warehouses close to its production facilities. 
C)  Sliver acquired a fleet of airplanes to ensure that all the components it sourced from across the world were unaffected by supply bottlenecks in other countries. 
D)  All of Sliver's production factories have their own purchase departments that help the company achieve benefits of scale discounting.

Question 14

Scott Refinery,based in Washington,processes approximately three hundred thousand barrels of crude oil a day.Which production process does it follow?

Accepted Answer

A)  job shops 
B)  continuous flow production 
C)  small batch processes 
D)  assembly-line processes 
A)  job shops 
B)  continuous flow production 
C)  small batch processes 
D)  assembly-line processes

Question 15

________ is a specialized field of management associated with the conversion or transformation of resources into products and services.

Accepted Answer

A)  Strategic management 
B)  Operations management 
C)  Production management 
D)  Supply-chain management 
A)  Strategic management 
B)  Operations management 
C)  Production management 
D)  Supply-chain management

Question 16

What is a "reverse supply chain"?

Accepted Answer

Increasingly,operations managers have be

Question 17

The term ________ refers to the incremental and breakthrough improvements in the way an organization does business.

Accepted Answer

A)  computer-aided engineering 
B)  electronic data interchange 
C)  statistical process control 
D)  continuous process improvement 
A)  computer-aided engineering 
B)  electronic data interchange 
C)  statistical process control 
D)  continuous process improvement

Question 18

Capacity planning for operations managers is a routine activity with little risk.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the term quality and explain how improving quality can lower costs and boost revenues.

Accepted Answer

A popular definition of quality is "fitn

Question 20

Economies of scale occur when the per-unit cost of production falls as a firm's output increases.How is this commonly achieved?

Accepted Answer

A)  when the company suffers from a dip in the demand for its products or services 
B)  when the company has certain fixed costs that do not change with the rise or fall in units produced 
C)  when the company has a predetermined order of tasks to be completed 
D)  when the managers of a company have an autocratic approach to leadership 
A)  when the company suffers from a dip in the demand for its products or services 
B)  when the company has certain fixed costs that do not change with the rise or fall in units produced 
C)  when the company has a predetermined order of tasks to be completed 
D)  when the managers of a company have an autocratic approach to leadership

________ is a quantitative tool to aid in making decisions concerning how well a process is performing.

Which of the following is true of firms that implement a MRP system?

The ________ allows a company to capture the highest economies of scale.

Total quality management (TQM)requires the use of a separate team of experts to inspect products or services for defects or errors after completion.

Hot Oven Bakery has an order for 1000 boxes of chocolate chip cookies from Shoprite supermarkets.They also have an order for 300 boxes of gingersnaps.Which of the production processes is Hot Oven Bakery most likely to follow?

A JIT system works best for organizations that make customized,one-of-a-kind products or services.

Dr.Magorium's Toy Co.managers hold a meeting every July to decide on the Christmas season offerings to be made that year in order to make good revenues for the organization.Which of the following scenarios best parallels this?

Retail managers can use ________ to determine which inventory items require the most attention.

Total quality management (TQM)encompasses a commitment from employees at all levels to continually strive to make improvements and satisfy customers.

________ refers to the process of designing products to maximize their functionality and ease of production and to minimize their associated costs.

Compare and contrast the following methods of monitoring the progress of projects: Gantt charts,program evaluation and review technique (PERT),and the critical path method (CPM).

________ occur when a firm gets more experienced at making a product and develops greater insight about how to do the task more efficiently.

Scott Refinery,based in Washington,processes approximately three hundred thousand barrels of crude oil a day.Which production process does it follow?

________ is a specialized field of management associated with the conversion or transformation of resources into products and services.

What is a "reverse supply chain"?

The term ________ refers to the incremental and breakthrough improvements in the way an organization does business.

Capacity planning for operations managers is a routine activity with little risk.

Discuss the term quality and explain how improving quality can lower costs and boost revenues.

Economies of scale occur when the per-unit cost of production falls as a firm's output increases.How is this commonly achieved?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters

Exam 13: Operations Management

________ is a quantitative tool to aid in making decisions concerning how well a process is performing.

Which of the following is true of firms that implement a MRP system?

The ________ allows a company to capture the highest economies of scale.

Total quality management (TQM)requires the use of a separate team of experts to inspect products or services for defects or errors after completion.

Hot Oven Bakery has an order for 1000 boxes of chocolate chip cookies from Shoprite supermarkets.They also have an order for 300 boxes of gingersnaps.Which of the production processes is Hot Oven Bakery most likely to follow?

A JIT system works best for organizations that make customized,one-of-a-kind products or services.

Dr.Magorium's Toy Co.managers hold a meeting every July to decide on the Christmas season offerings to be made that year in order to make good revenues for the organization.Which of the following scenarios best parallels this?

Retail managers can use ________ to determine which inventory items require the most attention.

Total quality management (TQM)encompasses a commitment from employees at all levels to continually strive to make improvements and satisfy customers.

________ refers to the process of designing products to maximize their functionality and ease of production and to minimize their associated costs.

Compare and contrast the following methods of monitoring the progress of projects: Gantt charts,program evaluation and review technique (PERT),and the critical path method (CPM).

________ occur when a firm gets more experienced at making a product and develops greater insight about how to do the task more efficiently.

Scott Refinery,based in Washington,processes approximately three hundred thousand barrels of crude oil a day.Which production process does it follow?

________ is a specialized field of management associated with the conversion or transformation of resources into products and services.

What is a "reverse supply chain"?

The term ________ refers to the incremental and breakthrough improvements in the way an organization does business.

Capacity planning for operations managers is a routine activity with little risk.

Discuss the term quality and explain how improving quality can lower costs and boost revenues.

Economies of scale occur when the per-unit cost of production falls as a firm's output increases.How is this commonly achieved?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters