Question 1

A ________ is the amount of time it takes a trained employee to complete a specific activity or process.

Accepted Answer

A)  unit of labor 
B)  work standard 
C)  work-sample index 
D)  level of effort measurement 
A)  unit of labor 
B)  work standard 
C)  work-sample index 
D)  level of effort measurement

Question 2

Holding parts in dynamic industries ________.

Accepted Answer

A)  is best because the parts do not depreciate in value 
B)  does not just increase holding cost but has to be written off 
C)  causes many companies to incur increased profits 
D)  does not make any difference to the industry 
A)  is best because the parts do not depreciate in value 
B)  does not just increase holding cost but has to be written off 
C)  causes many companies to incur increased profits 
D)  does not make any difference to the industry

Question 3

What are stock outs?

Accepted Answer

A)  carrying of excess inventories that increase holding costs and therefore total costs 
B)  not getting products and services to customers when they want them 
C)  guarantee of product quality and quantity together with timely delivery 
D)  It is a term that refers to goods that have never been purchased by a customer. 
A)  carrying of excess inventories that increase holding costs and therefore total costs 
B)  not getting products and services to customers when they want them 
C)  guarantee of product quality and quantity together with timely delivery 
D)  It is a term that refers to goods that have never been purchased by a customer.

Question 4

The tools and techniques of operations management do not apply to service firms or service activities.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following leads to cost reduction?

Accepted Answer

A)  productivity 
B)  excess inventory 
C)  customer satisfaction 
D)  high demand 
A)  productivity 
B)  excess inventory 
C)  customer satisfaction 
D)  high demand

Question 6

Operations management is purely a specialized function,without organizational or strategic importance.

Accepted Answer

A) True 
 B)False

Question 7

The supply chain refers to the coordinated system of resources,information,activities,people,and organizations involved in moving a product or service from raw materials to components and into a finished product or service delivered to the end customer.

Accepted Answer

A) True 
 B)False

Question 8

Managers use capacity planning to ________.

Accepted Answer

A)  ensure that total inventory costs are minimized 
B)  make decisions concerning how well a process is performing 
C)  categorize items to produce a list of items that require the most control 
D)  determine how much of a product or service a firm should be able to produce 
A)  ensure that total inventory costs are minimized 
B)  make decisions concerning how well a process is performing 
C)  categorize items to produce a list of items that require the most control 
D)  determine how much of a product or service a firm should be able to produce

Question 9

Statistical process control is a TQM employee empowerment tool.

Accepted Answer

A) True 
 B)False

Question 10

What is meant by the term productivity? How are productivity measures being used?

Accepted Answer

The simple formula for productivity is a

Question 11

Lotus Cars uses a manufacturing process in which individual steps in the assembly of the product are carried out by workers or machines as the product is moved along.Which manufacturing process is Lotus Cars using?

Accepted Answer

A)  continuous flow production 
B)  assembly-line processes 
C)  job shops 
D)  small batch processes 
A)  continuous flow production 
B)  assembly-line processes 
C)  job shops 
D)  small batch processes

Question 12

________ is the measure of how well an organization is using its resources (inputs)to produce goods and services (outputs).

Accepted Answer

A)  Profit 
B)  Turnover 
C)  Productivity 
D)  Work standardization 
A)  Profit 
B)  Turnover 
C)  Productivity 
D)  Work standardization

Question 13

________ is a system of getting the right materials to the right place at the right time.

Accepted Answer

A)  Flexible manufacturing 
B)  Total quality management 
C)  Computer-assisted delivery 
D)  Materials requirement planning 
A)  Flexible manufacturing 
B)  Total quality management 
C)  Computer-assisted delivery 
D)  Materials requirement planning

Question 14

Pioneer Motors has a large production unit in Dakota that can produce 50 different car models depending on the demand.This organization has ________.

Accepted Answer

A)  statistical process control 
B)  design capacity 
C)  work sampling 
D)  flexible manufacturing system 
A)  statistical process control 
B)  design capacity 
C)  work sampling 
D)  flexible manufacturing system

Question 15

Typically,the ________ would be the most useful tools for scheduling,monitoring,and controlling the timing of a bridge construction.

Accepted Answer

A)  ABC/EOQ models 
B)  CAD/CAE approaches 
C)  PERT/CPM techniques 
D)  TQM and CPI programs 
A)  ABC/EOQ models 
B)  CAD/CAE approaches 
C)  PERT/CPM techniques 
D)  TQM and CPI programs

Question 16

The fundamental notion of process reengineering is that form influences function.

Accepted Answer

A) True 
 B)False

Question 17

Continuous process improvement in an organization involves both incremental and breakthrough improvements in the way it does business.

Accepted Answer

A) True 
 B)False

Question 18

Sandra,the operations manager of the Zara clothing chain,is informed that the summer line requires certain materials that are not available locally.She recalls having used the same raw materials two summers ago from a niche supplier.Which of the following should she use to solve this issue?

Accepted Answer

A)  MRP 
B)  TQM 
C)  EOQ 
D)  RFP 
A)  MRP 
B)  TQM 
C)  EOQ 
D)  RFP

Question 19

Which of the following is an advantage of using the EOQ model?

Accepted Answer

A)  helps managers make decisions about when and how much of a product to order 
B)  improving productivity and quality by reducing labor and equipment time 
C)  provides information about which inventory items require the most attention 
D)  increasing customer satisfaction by decreasing the time required to make and deliver the product or service 
A)  helps managers make decisions about when and how much of a product to order 
B)  improving productivity and quality by reducing labor and equipment time 
C)  provides information about which inventory items require the most attention 
D)  increasing customer satisfaction by decreasing the time required to make and deliver the product or service

Question 20

Could the philosophy of Total Quality Management (TQM)be applied in this scenario?

Accepted Answer

The TQM philosophy involves a commitment

A ________ is the amount of time it takes a trained employee to complete a specific activity or process.

Holding parts in dynamic industries ________.

What are stock outs?

The tools and techniques of operations management do not apply to service firms or service activities.

Which of the following leads to cost reduction?

Operations management is purely a specialized function,without organizational or strategic importance.

The supply chain refers to the coordinated system of resources,information,activities,people,and organizations involved in moving a product or service from raw materials to components and into a finished product or service delivered to the end customer.

Managers use capacity planning to ________.

Statistical process control is a TQM employee empowerment tool.

What is meant by the term productivity? How are productivity measures being used?

Lotus Cars uses a manufacturing process in which individual steps in the assembly of the product are carried out by workers or machines as the product is moved along.Which manufacturing process is Lotus Cars using?

________ is the measure of how well an organization is using its resources (inputs)to produce goods and services (outputs).

________ is a system of getting the right materials to the right place at the right time.

Pioneer Motors has a large production unit in Dakota that can produce 50 different car models depending on the demand.This organization has ________.

Typically,the ________ would be the most useful tools for scheduling,monitoring,and controlling the timing of a bridge construction.

The fundamental notion of process reengineering is that form influences function.

Continuous process improvement in an organization involves both incremental and breakthrough improvements in the way it does business.

Sandra,the operations manager of the Zara clothing chain,is informed that the summer line requires certain materials that are not available locally.She recalls having used the same raw materials two summers ago from a niche supplier.Which of the following should she use to solve this issue?

Which of the following is an advantage of using the EOQ model?

Could the philosophy of Total Quality Management (TQM)be applied in this scenario?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters

Exam 13: Operations Management

A ________ is the amount of time it takes a trained employee to complete a specific activity or process.

Holding parts in dynamic industries ________.

What are stock outs?

The tools and techniques of operations management do not apply to service firms or service activities.

Which of the following leads to cost reduction?

Operations management is purely a specialized function,without organizational or strategic importance.

The supply chain refers to the coordinated system of resources,information,activities,people,and organizations involved in moving a product or service from raw materials to components and into a finished product or service delivered to the end customer.

Managers use capacity planning to ________.

Statistical process control is a TQM employee empowerment tool.

What is meant by the term productivity? How are productivity measures being used?

Lotus Cars uses a manufacturing process in which individual steps in the assembly of the product are carried out by workers or machines as the product is moved along.Which manufacturing process is Lotus Cars using?

________ is the measure of how well an organization is using its resources (inputs)to produce goods and services (outputs).

________ is a system of getting the right materials to the right place at the right time.

Pioneer Motors has a large production unit in Dakota that can produce 50 different car models depending on the demand.This organization has ________.

Typically,the ________ would be the most useful tools for scheduling,monitoring,and controlling the timing of a bridge construction.

The fundamental notion of process reengineering is that form influences function.

Continuous process improvement in an organization involves both incremental and breakthrough improvements in the way it does business.

Sandra,the operations manager of the Zara clothing chain,is informed that the summer line requires certain materials that are not available locally.She recalls having used the same raw materials two summers ago from a niche supplier.Which of the following should she use to solve this issue?

Which of the following is an advantage of using the EOQ model?

Could the philosophy of Total Quality Management (TQM)be applied in this scenario?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Control

Organizational Change and Development

Filters